Issue trying to get an Account Number after having an Order Number
I have tried recently to sign up for Bussiness Internet. I originally had signed up both Internet and Voice, as they said it was avialable in my area around the 1st of the month. I noted I need service up by the 17th since we started this. That order was rejected stating they cannot offer voice in my area, even through their systems incorrectly state they can. So we stared over which my Sales Rep assured me we will 100% be up by the17th. Even after we had to redo all the paperwork.
Now I have been waiting for an Account number to be created (nothing else) since the 9th. They can't set an install date as whoever creates the Account number hasn't yet. I have been called twice by someone who left a message for me to call back to rescheduling department to set-up an install date, However when I call them there is no Account number. I have had this expedited and esculated a few times now, with the promise that would hear from someone shortly once they can figure out what the hang up is. Not one person has contact me back, not even those in the Rescheduling department who said they would call or email what the hold up is and why I have been waiting solely on an account number since the 9th.
Erin My sales rep said I would 100% have a scheduled install date on the 10th by 5pm, I called at 5:45, I was informed it would be by 8pm. I called the next day at 11:00am I was told agian that they (the specific rep I talked to) would call me by 5pm to explain what the hold up is or get me scheduled. Erin agian assured me it would be completed by 5pm. I called back at 5:45 A different rep and their supervisor assured me I would be called by 8pm to let me know what is going on. Now the 12th I have called at 1:00pm, It was esculated to supervisor of whoever (supposedly) is suppose to get me an account number so I can get this scheduled, and Assured again by 5pm it would be completed. I called at 4:45, Kimberlee, said her supervisor was contacting theirs to see what hold up is, and that I would hear back by 6pm from her either by email or phone. At 6pm no call no email (yes I checked Junk) besides the test one she sent me before to make sure I got her email. The next rep agian told me I should hear something this weekend but at this time there is no notes whatsoever to what the holdup is, and there is No account number for my order number yet....
I need the install to be completed by the 17th. I have been doing everything in my power to keep on top of this. I have heard the stories about Comcast, yet I have never been a customer. I went with a business account to avoid some of problems and issue that may arise when working from my home. What does it take to get an account number and schedule a date for an install??? How long does this take normally? (Does it take 4 + days when expedited to just get an account number normally?)