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RC_DT's profile

Occasional Visitor

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5 Messages

Fri, Feb 7, 2020 5:00 PM

Is there a way to open a ticket with Comcast support?

I have been on the phone for five hours in total with three different representatives trying to deal with a legacy issue that no one from the Business Voice line can help me with. Is there a way we can open and escolate a ticket to someone with more knowledge?

Responses

Official Employee

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518 Messages

1 y ago

Thanks so much for taking the time to reach out to us through our business forums. 5 hours is a long time and I am so sorry to hear that it has taken so much time to reach a resolution. I would love to assist you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? -