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New Member

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7 Messages

Mon, Aug 30, 2021 4:52 PM

I need a utility clearance letter to vacate a road

Hello, 

We are trying to vacate a road on a residential property. I need a utility clearance letter from Comcast stating they have no objection to the vacation. Who do I contact for this information? Thank you in advance. 

Official Employee

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14 Messages

2 m ago

Hello @user_3dd277. Thanks for reaching out, we can certainly look into your request. Please send a Direct Message with your full name and address. 

 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

New Member

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7 Messages

@Comcast_Gabby

I see no drop down option for Xfinity Support, only Xfinity Live. Does that work ? 

 

Official Employee

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44 Messages

@user_3dd277 Hmm, it should have Support included somewhere. Does anything else state the word support? 

New Member

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7 Messages

It's not an official Comcast account . Just various support IDs. 

Official Employee

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13 Messages

No worries, I should be able to assist you publicly till we need specific info. Just so that I can make sure we are talking to the right team about this, what state are you in that this is in reference to? 

New Member

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7 Messages

We are in St. Augustine, Florida.