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Paco's profile



1 Message

Mon, May 20, 2019 9:00 AM

How to correct suite number listed for my service address?

The online sign-up for Comcast Business doesn't accept my suite number though it lists some other suites in my building. I called customer service about this and they said not to worry, go ahead with the online sign-up and I'd be able to change/correct the suite number during the process.  So I did, however, I haven't been able to find any way of changing the suite number in my service address, and I have an installation scheduled for later this week.  I tried calling customer service again, and this time I was told that the previous person was wrong and there's no way to change my service address other than closing my account and then calling to have a salesperson setup a new account.  The problem with that is I can't get the same internet service offer through a phone order and the price difference is substantial.


Can someone please simply correct my suite number?  One of the sellilng points for my lease was the building manager assuring me that getting Comcast service would be no problem as the entire office building is wired for Comcast and other occupants' suites have service.  


Any and all help is greatly appreciated!


Official Employee


398 Messages

2 years ago

Hi Paco and thanks so much for letting us know about the suite number issue. And welcome to the forums! I'd be glad to help out with this; it might be that the suite number wasn't added to the system. Can you please send over a private message by clicking on my handle (Comcast_Gina) and providing your full name, the complete service address (with the correct suite number), the lead ID# and agent's name if you have those, and the best email address and phone numbers to note if we need to contact you going forward. Thanks!