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todd_robinson's profile

New Member

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1 Message

Tue, Mar 8, 2016 12:00 PM

How do I receive credit for an outage

Part of the Comcast Business Promise is that if you have an outage, they'll give you a bill credit. We'll, I'm experiencing one now. I've tried a bunch of different ways to get in contact with a person at the 800-391-3000 so I can get that credit. So far, no luck at all. Is there anyway to chaat with a person online or send an email to notify someone of, and to get the bill credit?

Responses

Official Employee

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869 Messages

5 y ago

Hello todd_robinson welcome to the forum,

 

Can you please send me a private message with you account number and date in which you had the outage? 

 

Thank you 

New Member

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1 Message

4 y ago

Same issues here.  Have had a couple of outages and was promised a credit, don't see it on the bill.  PLease assist, thanks.

Official Employee

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1.1K Messages

4 y ago

 

Hi postnetpasadena and welcome to the business forums. 

 

I can certainly assist with reviewing your bill. Please private message me your full name, the full service address and the phone number associated with your account. 

New Member

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1 Message

4 y ago

I'm a consultant and bill by the hour. I lost over a day of work due to an outage in mid-December. I spoke with a ComCast rep who promised an $80 reduction in my bill as compensation. Given that I lost around $1,000 I wasn't very happy with the promised compensation. Of course, I didn't end up getting any compensation on my bill. I emailed ComCast, pointing out their own service agreement and asking what happened to the promised compensation. No reply from ComCast.

Official Employee

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1.1K Messages

4 y ago

Hi edwardchristopher and welcome to the support forums.

 

I can certainly assist with your billing concerns. Please private message me your full name, the full address and the phone number associated with your business account. 

New Contributor

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1 Message

2 m ago

The replies to these posts and questions are why I am leaving Comcast business. The outages are too frequent and I feel like there are no redundancies in their overall network that help when there are outages. I have lost several hours a month in productivity in my business I am working from home at. The amount of money that Comcast has and the quality of internet and network stability makes me feel the customer is a tertiary concern after shareholders and the bottom line.  Shaking my head.