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New Contributor

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2 Messages

Sat, Jan 15, 2022 1:35 AM

How can we best recognize outstanding support folks?

I had stellar support by phone from Angie (in the Mountain time zone) today... super-helpful & empathetic!

I'm so used to getting surveys from other companies re support quality, but I don't ever remember getting such surveys from Comcast. 

Is there a way to recognize and show appreciation for outstanding support agents?

Not only because this feels good to do, but -- selfishly -- I like the thought of great folks like this getting promoted, sticking around, and training others :D

Official Employee

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4 Messages

Hace 4 m

Hi @ThatAdamGuy , thank you for joining us on the Comcast Business Forums for this feedback! It's great to see you had this experience with Angie! I completely agree with recognizing all our awesome hardworking representatives, and am happy to say that Comcast does too! One of my favorite things about working here is seeing those who work hard being recognized for their dedication to our customers.

I also really appreciate it when customers like you reach out to let us know about these experiences! We do have surveys that are sent out to customers in various ways when they reach out to us but can also always submit feedback you send us as well. 

We'd be happy to make sure your feedback about Angie is submitted today! Please feel send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

 

• Click "Sign In" if necessary

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

New Contributor

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2 Messages

Hace 4 m

Super!  Just posted the feedback per your instructions, and thank you for the quick and helpful reply.  Have a good weekend :-)