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drsarahwatson's profile

Visitor

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2 Messages

Thu, Nov 5, 2020 7:00 AM

Formal Complaint

How do I file a formal complaint?  I had a billing issue that took 5 months to get resolved.  Each time I called I was promised a call back that never happened.  I finally got in contact with a business account manager and after being assured he would resolve the issue nothing changed.

After not answering my calls for a week solid I got an email from him that just said 

"You will have to call care and put in a formal complaint. There is not much I can do."

 

I have been lied to, hung up on, and met with total apathy.  

Responses

Official Employee

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6 Messages

9 m ago

We'd like to help in any way we can. Please send a private message so we can get more information. 

New Contributor

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4 Messages

8 m ago

I have the same issue, I was told I would get $10 discount for auto-pay and ebill, I have email conversation saying that I would get it, I asked and confirmed again because it wasn't on the contact that was sent to sign, and I was told it won't be on the contract but it would be reflected on my bill. My bill came and no discount so I have been trying to reach the person in multiple emails as well as calls and voicemails with no response. I have had 3 different customer support reps that I have talked to send messages to the account manager to follow-up with me. This was a bait and switch to get me to sign a 3-year contract.  It's been since May and I have to chat/call every month and every time they send a message to the account manager to follow up with no response. 

Official Employee

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249 Messages

8 m ago

Hi, @Jigs2008! Thanks for your patience and for reaching out to Comcast over our forums page! We are doing our best to respond as quickly as possible during these challenging times and appreciate you greatly for your patience. It is known that there may be delayed responses. However, the great thing about reaching out to us is when one specialist becomes unavailable another one can pick up right from where we left off at any time of the day! This is to ensure that we provide you the best experience!

 

I am sorry to hear that you have not received that discount and that we have made you feel this way! We will do all that we can to turn that around. To get started, please send us a private message with your first/last name and full address by clicking on my handle “Comcast_Gabe.” We look forward to speaking with you soon!