How do I file a formal complaint? I had a billing issue that took 5 months to get resolved. Each time I called I was promised a call back that never happened. I finally got in contact with a business account manager and after being assured he would resolve the issue nothing changed.
After not answering my calls for a week solid I got an email from him that just said
"You will have to call care and put in a formal complaint. There is not much I can do."
I have been lied to, hung up on, and met with total apathy.