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1 Message

Wed, Jun 9, 2021 10:09 PM

Extremely high bill

I’m not getting any help through the phone so my next step is here. My bill is extremely high for services we barely use at our business. I’m looking to cancel service and see how to handle the owed amount. Can someone please assist me with this! 

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Official Employee

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22 Messages

3 m ago

Hi @user_82c646, we hate to hear of the experience you have been having with your bill! We know that it is so important that you have a bill that fits your budget, especially if services are not used as often. We want to ensure that you get the support you need, and our team is here to do all we can to help! We do have limited access to business accounts when it comes to billing via this platform, so we wouldn't be able to process any disconnects or plan changes on our side. For that, it would be best to contact our business support team directly via phone at 800-391-3000 for billing assistance.

 

However, with that being said we know you mentioned you didn't have much success in the past. Our team here can open up a request to have a billing expert reach out to you directly to help ensure this is taken care of. To gather the contact information we need and keep your details safe, can you please send us a private message using our peer to peer chat service with your full name so we can further assist you with this? Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Comcast Business" and select that profile to send us a message directly.