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Danfrey's profile

Visitor

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3 Messages

Sun, May 4, 2014 3:00 PM

Equipment Fee After Modem Was Returned

I returned my cable modem on 3/31/14 but I am still being billed an equipment fee. I have a receipt for the returned modem but it annoys me that this hasn't been removed. I called business class customer service two weeks ago to make sure the equipment fee was removed and I was told the modem had been removed from my account. 

 

Account: ---000---000---00--

Receipt: GEY033114105829000005

 

I would like to see a credit to my account for Apr and May.

Responses

Accepted Solution

Administrator

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1.5K Messages

7 y ago

Hello Danfrey,

 

Welcome to the forum.

We have engaged our regional support to assist you with this issue.

 

 

Thank you 

Administrator

 • 

1.5K Messages

7 y ago

Hello Danfrey,

 

Our team informs us that they reached out to you and this issue has been addressed.

Thank you for your patience.