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New Contributor

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3 Messages

Mon, Apr 26, 2021 6:41 PM

Email address could not be found in the Billing Manager contact list. Please try again.

Good afternoon!  I am attempting to add an additional staff person to be a billing manager on our account.  Whenever I attempt to add anyone, I receive the message "Email address could not be found in the Billing Manager contact list. Please try again."  I have no idea where to add them to the "Billing Manager contact list".  Any assistance would be greatly appreciated.  Thank you!

Responses

Official Employee

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21 Messages

2 m ago

Good afternoon! We would be happy to help. Please take a look at this link for me: https://comca.st/3gGkhd6. It should have the walkthrough you're looking for. Did that do the trick? If not let me know and we can explore another avenue. :)

New Contributor

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3 Messages

2 m ago

Unfortunately those were the steps I was following when I attempted to create the new user - that's when I received the message above.  Thank you.

Official Employee

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21 Messages

Got it. Did you first attempt to add the user by following the steps listed here: https://comca.st/3xro1F5 and was your staff member able to accept the invite? Hopefully, you are currently signed in as the Primary Manager as well?

New Contributor

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3 Messages

2 m ago

Thank you for the response.  I receive the same error message when attempting to follow those instructions.  I can confirm that I am signed in as the Primary Manager.  Thank you!

Official Employee

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11 Messages

I appreciate you attempting the steps in the link and for letting us know that it still didn't work! This is extremely strange, but I'd like to take a closer look into this for you. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 
 
To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Comcast Business in the "To" section of the chat.