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amitramani's profile



22 Messages

Sat, Feb 6, 2016 9:00 AM

Double Billing by Comcast - Need Corrected

I hope someone from Comcast Billing can help me. 


I have the Business Starter Internet plan from Comcast. I switched from the Comcast-owned modem to my own modem back in September 2015.


Ever since then, I am being double-billed. On my bill, I see two separate entries for Starter Internet Package each at $69.95. But I am being billed twice in the same bill. 


Can someone please help me? I have called Comcast. They acknowledge that it is a problem. They promise someone will call me back after correcting it. It has been 3 days since the Comcast rep said they would call back.


I also have a Comcast Ticket # that the agent gave me.


Any help is appreciated. 


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