Skip to content
Jigs2008's profile

New Contributor


5 Messages

Tue, Dec 8, 2020 9:00 AM

Complaint - Account manager provided me with wrong pricing.

I have an issue, I was told I would get $10 discount for auto-pay and ebill, I have an email conversation saying that I would get it, I asked and confirmed again because it wasn't on the contact that was sent to sign, and I was told it won't be on the contract but it would be reflected on my bill and I have this in a written email conversation from the account manager. My bill came and no discount so I have been trying to reach the person in multiple emails as well as calls and voicemails with no response. I have had 3 different customer support reps that I have talked to send messages to the account manager to follow-up with me. This was a bait and switch to get me to sign a 3-year contract.  It's been since May and I have to chat/call every month and every time they send a message to the account manager to follow up with no response. 

New Member


1 Message

1 y ago

We are having the same issue.  We only signed a one-year contract and it will be very easy for us to switch back.  This spring I think we will be done with them unless my next call resolves.         

Official Employee


521 Messages

1 y ago

@saheisler Thanks for taking the time to reach out to us regarding your billing concerns. Our $10 monthly discount for 12 months will apply if you enroll in Automatic Payments and Paperless Billing on within 30 days of your order date. The discount will appear on your bill within 30 days of enrollment. If you unenroll from either Automatic Payments or Paperless Billing or no longer subscribe to this offer during the 12-month period, you will no longer receive this discount. Should you have further concerns regarding your billing I would love to assist and ensure that we get these concerns address. Just reach out here and let me know.