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New Contributor

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6 Messages

Fri, Apr 30, 2021 6:35 PM

Comcast is Auto-drafting someone else's bills and won't stop because we aren't them and don't know who they are

We are a business that has multiple accounts with Comcast.  We had been paying the bills online with our checking account number.  Last fall, an additional account started auto-drafting monthly that we did NOT pay.  For 6 months Comcast has given us the run-around, sending us from billing support to security back to billing repeatedly, telling us they can't talk to us without talking to our bank too.  When we get our bank on the line, they still tell us they can't give us any info because they are unable to access billing payments by date and amount.  We have multiple tickets, have spent countless hours and still can't make the monthly payment stop.  We know it is not fraud because it is the only unknown hitting our bank and would cost thousands dollars and hours of time to change our bank account number over this.  Clearly this is a glitch or issue in the Comcast system.  But- No one is calling us back, no one is helping us and if Comcast can't track it's payments and receipts, then there is clearly a big issue.  They won't even send us over to talk to a manager or supervisor or someone with access to payments.  We don't want to know who it is or any security info, we just want them to remove our banking info from their system!!  If I can't get someone to fix this, I am taking all of our business accounts somewhere else!!!

Responses

Official Employee

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13 Messages

1 m ago

Hello, @! Thank you so much for reaching out to us over our Comcast Business Community Forums! We definitely would like to help get this banking issue resolved for you. To get started, please send us a Peer to Peer chat message. You can find the chat box access at the top of the Comcast Business Support Community page. Thank you! 

New Contributor

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6 Messages

1 m ago

We will be reaching out shortly.

Official Employee

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18 Messages

We look forward to hearing from you soon! I'm truly sorry for the frustration this has caused and we will help you get in contact with the team that will be able to help you sort this out. Just send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

New Contributor

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6 Messages

1 m ago

We began messaging an hour ago and now we are getting no response.  We need to someone who can help us cancel auto draft to our bank account for an account that is not ours.  Please put me in contact with someone who can and will help in a timely manner.

Official Employee

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17 Messages

Hi Christina! My apologies for the long delay. When you reach out to us over social media, there's going to be a slight delay in our responses as we are not a live chat and allows us an opportunity to research in-depth. However, I'm still with you and working to get this issue corrected. Are the bank drafts coming from all three accounts or a specific one? I will need the account number of the account this is coming out of. Also, I'm not seeing you listed as an authorized user on the first address that was pulled up. To discuss billing details I will need to speak to the primary administrator or authorized person. 

New Contributor

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6 Messages

1 m ago

As stated in my initial and last message - the drafts are coming from an account that is NOT ours - somebody else.  Thalle Construction is a business and as such Thalle Construction is the authorized user.  It has never been an issue on the phone not being an authorized user.

New Contributor

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6 Messages

1 m ago

We cannot tell you the account because it is not one of our 4 accounts - it is coming from our bank account, but not posting to one of our 4 comcast accounts.

New Contributor

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6 Messages

1 m ago

I don't know what else to tell you other than we have spent countless hours on the phone explaining the situation over and over and opening multiple tickets to have nothing resolved other than being told to work with our bank.