Youe Comcast Business Internet, Phone, and other services can help keep you and your team connectd to your business, from any device. So you can remain in touch, on the job, and up to speed. Plus My Account and the Comcast Business App make it easy for you to manage service features and sign up for alerts.
Frequently Asked Questions
How is Comcast Business handling response planning?
Comcast maintains a cross-functional COVID-19 Steering Committee to address business, customer, and employee concerns. Led by the CEO of Comcast Cable, this team includes representatives from human resources (including our Cheif Medical Officer), communications, legal, environmental health and safety, global security services, and information technology. Leaders from across Comcast are working to update our existing business continuity and disaster response plans to be consistent with what is known about the nature of the COVID-19 virus and its spread.
Does Comcast Business have a business continutiy plan in place?
Comcast builds resiliency into our operations by strengthening our network against dazards and including key redundancies that expedite our recovery capabilities. Our employees engage in an active program of planning, training, and conducting exercises to prepare themselves to respond and ensure business can continue when certain events/disasters occur, which could be, for example, a natural or human-made disaster. These exercises are designed to help identify opportunities for further improvements. Comcast leverages our brouad geographic footpring, strategic partnerships, and deep, multi-disciplinary expertise to create mutually supportive layers of response capablities.
How is Comcast Business preparing its network?
Comcast has engineered our network - which serves both Business and Residential customers - for peak bandwidth utilization with capavity to handle spikes and shifts in usage paterns (such as the Olympics, the Super Bowl or major gaming updates) as we see such spikes regularly. We continuously test, monitor, and enhance our network to prepare events, and we're taking every step to ensure our customers continue to have the best possible experience using our services. Our backbone is a national, redundant network that carries traffic and interconnects wit all the other major backbone providers in the U.S. If needed, we can shift traffic to alternate routes or our redundant systems.
If my business can't pay its bills, what happens to my service?
We know your COmcast Business service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time ot pay your bill, you can easily schedule a payment on a date that's convenient for you through My Account.
We understand you may need to rethink your business'needs and how you are serving your customers and employees. We have a protfolio of business solutions that can help keep you convered. Visit business.comcast.com or call us at 1-800-391-3000 if you'd like to discuss whether you have the right Internet options and tools for your current needs.
We're here 24/7 to help - simply contact us
How can I find out if there's an outage or service interruption happening near me?
Visit the Service Status Center to check connectivity of your Business Internet, Phone, or TV service from anywhere, any time. You can also sign in to My Account to see the status of your network and services. If you are being affected by an outage, you can sign up to receive a text alert.
Are technicians still making appointment visits? What if I need to cancel an appointment, or schedule a new one?
We are still scheduling service appointments. We are taking precautions regarding technicians who handle appointments if your business employees are sick, have been quarantined or exposed to or are being treated for COVID-19. You can cancel, reschedule, or check the status of your appointment online by signing in to My Account. We will continue to monitor the situation in wach area, and will notify you if circumstances change in your area.
I didn't see my question here. Where can I go for additional support?
Contact us 24/7 or post your question here. We're ready to help.