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sgrayban's profile

New Contributor

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22 Messages

Fri, Jul 23, 2021 5:51 PM

Comcast Business android app not working

I signed in and the app just says... This account has not had its services installed yet. But I do have them installed!!

Responses

Official Employee

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3 Messages

2 m ago

That is odd. I can see the same on my end. Have you tried to logout and log back into the app? 

New Contributor

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22 Messages

2 m ago

Yup and removed and re-installed the app and same thing.

Official Employee

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4 Messages

I use the app to manage my account all the time so I'd be upset if it wasn't working. When you signed in, did you use a login from a previous account or did you make a new one for this location? 

New Contributor

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22 Messages

I used the comcast login for my business internet.

Official Employee

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21 Messages

Let's take a closer look at your login, and make sure it is tied to your Comcast Business account correctly. Please send us a direct message. 

 

To send a peer-to-peer chat:

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: : https://comca.st/3rAGxs8
  • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
  • We ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

New Contributor

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3 Messages

22 d ago

I am having this same issue, were you able to get it resolved?

New Contributor

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22 Messages

@user_64179f nope and I gave up on it ever working.

Official Employee

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8 Messages

Hello, @user_64179f. I would like the opportunity to help you with your login issues.

To send a direct message you may need to:

Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: : https://comca.st/3rAGxs8
From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
We ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.