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JHartzog's profile

New Member

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1 Message

Fri, Apr 3, 2020 12:00 PM

Comcast ACH Originator ID

I would like to set up online bill payments for my company's Comcast accounts.  However, because we have ACH fraud filters in place with our bank, I must create a preauthorization before an ACH can clear from a given originator (e.g., Comcast).  This ensures that only approved companies are able to request payment from our bank account.  Accordingly, to set up the online billpay, I need Comcast's ACH originator ID or Company ID (or that of your third-party payment processor if you outsource this service). This is the information that I need to give to our bank to let them know that it is okay that Comcast request payment from our account.  If I do not give my bank this information, the ACH request from Comcast will be denied.

 

I have searched your website and cannot find this information.  I think this is the same information that several of the previous posters on this message board are also trying to get from you. Comcast will need to get this information from your bank or from your ACH file that processes through NACHA. Is there anyone in Comcast billing that can provide this information so that we can set up online billpay and/or automatic drafts of our bank account for our monthly service charges?

Responses

Official Employee

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518 Messages

1 y ago

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I would love to assist you with the pre-authorization. Can you please reach out through private message with your first and last name, full business service address and account number or phone number?

New Member

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2 Messages

2 m ago

Michelle,

I have the same request for pre-authorization for ACH billing on our account.

Please advise how to reach out to you with private message with the required information?

Thanks,

PeterK

Official Employee

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9 Messages

2 m ago

Hi @PeterK, welcome to Xfinity Forums! I would be happy to look into this further for you. I can certainly understand how this would be a headache when attempting to make payments. Can you send me a private message with your full name, business name, and complete service address?

 

To send a private message click my username "Comcast_Anna" and select "Send Message" from the drop down.  

New Member

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2 Messages

2 m ago

For the benefit of others looking for the same information, here is what came of this request - Comcast_Anna was not able to answer it ...

 

I don't know why you can't provide me Comcast's ACH ID number.

So you weren't able to answer JHartzog's request either? https://forums.businesshelp.comcast.com/t5/Billing-Customer-Service/Comcast-ACH-Originator-ID/m-p/40783/highlight/false#

My bank will not allow auto drafts from our account due to fraud protection, unless I first pre-authorize you to do that with your information.

I will now look it up in the Fed's ACH Registry. Thank you.