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TJC's profile

Visitor

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4 Messages

Fri, Sep 25, 2015 11:00 AM

Charged for Equipment Fee after Modem was Returned

I've returned the modem and got a receipt on Aug 10, but I'm still charged equipment fee after that. Please correct my bill, thanks.

Advocate

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1.4K Messages

6 y ago

Hello TJC and welcome,

 

If you have recently returned your modem due to either now using a supported Customer Owned Modem (COM) for Internet or disconnecting your service, you will receive either a prorated credit or a full credit on your next billing statement. Many times business customer perform changes to their services due the billing cycle and they are actually processesed in the subsequent billing statement. So please pay close attention to your next billing statement. 

 

Hope this helps you out.

Visitor

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4 Messages

6 y ago

I just got my bill between 10/26 and 11/25, it still includes equipment fee and I don't find any credit in my bill. What's the expecting processing time for correcting my bill?

Official Employee

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869 Messages

6 y ago

Hello TJC, The fee has been removed off of your bill and backdated to when you returned it. Thank you