Charged for Business account and residential account
In February of this year I switched from business to residential. I just got notified on my business account (which from my understanding was disconnected) that I had a late payment due. I have had both accounts setup for auto pay. I just spent 40 min on the phone with customer service and they are saying they cannot do anything for me to refund my money for the year of payments on a business account I thought was deactivated. I have an email from the comcast employee I was working with saying my account would be disconnected but it appears it was not. How can I get this resolved? They mentioned on the phone that it is because I did not sign a disconnect form and were blaming it on me for not signing it (not knowing, nor the comcast employee mentioning I had to sign it). Thank you.