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2 Messages

Wed, Jan 20, 2021 9:00 AM

Charged for Business account and residential account

In February of this year I switched from business to residential. I just got notified on my business account (which from my understanding was disconnected) that I had a late payment due. I have had both accounts setup for auto pay. I just spent 40 min on the phone with customer service and they are saying they cannot do anything for me to refund my money for the year of payments on a business account I thought was deactivated. I have an email from the comcast employee I was working with saying my account would be disconnected but it appears it was not. How can I get this resolved? They mentioned on the phone that it is because I did not sign a disconnect form and were blaming it on me for not signing it (not knowing, nor the comcast employee mentioning I had to sign it). Thank you.

Official Employee


266 Messages

1 y ago

Hi, @BenD. Thanks for sharing this experience. I apologize things didn't go the way you expected closing the business account. I will do all I can to help. I just need the information from the business account to follow up on the issue and why the account may not have closed. Are you able to send a private message with your name, the service address, and account number (or phone number) from the business account?  This will allow us to provide you with the best possible support.