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1 Message

Wed, Aug 25, 2021 9:42 PM

Can't change billing address

We have several Comcast accounts linked, on one of them we are unable to change the billing address. The option simply does not exist online unlike the other. I've called in to Comcast Support and heard several times it would be resolved, but the old incorrect billing address for the one account remains. There is no one at this address to receive the bills, so they are constantly late.

Official Employee


37 Messages

2 m ago

Hey there, @Gemma, thanks for reaching out through Xfinity Business Forums! We would be happy to help with your account changes and I apologize that one of your accounts has an incorrect billing address. I can definitely understand how inconvenient it is to not have your billing statement! 


Please send us a private message with your name, business name, and service address to "Comcast Business" by clicking on the chat icon at the top right of the page.