Skip to content
tonorati's profile

New Member

 • 

1 Message

Mon, Mar 2, 2020 5:00 PM

Cannot reach a representative

I have been attempting to reach a representative to remove and replace a modem on my account.  I keep getting run in circles by the automated system.  Keeps telling me to turn off my modem, turn it on, wait ten minutes and the like.  I am not having a problem with my modem, I just need to remove the modem.

Responses

Official Employee

 • 

518 Messages

1 y ago

Thanks so much for taking the time to reach out to us through our business forums. I am so very sorry to hear that you are having so much trouble reaching someone to assist you with removing the modem and adding in a new modem. I would love to assist you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

New Contributor

 • 

1 Message

2 m ago

I spoke with Shamika Byrd several weeks ago.

My initial call was to report my internet service going in and out repeatedly over several months, this has been a reported issue for quite some time. I was transferred to a tech who informed me of my equipment having issues. I was then transferred to another department who told me my problems would be resolved if I updated my plan to a newer contract with higher internet speeds. I had agreed to both, however in the past several weeks no one has scheduled a service appointment to swap out the old equipment, and my contract has not been updated to a newer, faster service. My internet is still going out.... Is it normal to keep a longstanding customer on the phone for almost an hour then completely ignore the call? I would appreciate someone, doing something, anything, to resolve my slow internet issues.  

Official Employee

 • 

14 Messages

Hello dale parsons, it saddens me to hear about the poor experience that you had with us previous while trying to get your internet issues resolved. Please allow me the opportunity to make this right for you, we can run a series of test and track your signal all the way to the local plant to see what's causing this problem. I know you've been through a lot already with trying to get this resolved, I will do my best to be as thorough as possible without carrying you through some of the same steps. To better assist you could you please click the "message" icon in the upper corner, then search the name Comcast Business to connect with us. You can provide your full name and service address to get started.