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New Member

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4 Messages

Fri, Mar 11, 2022 6:36 PM

Cancelling service doesn't cancel service

Hello,

I had been having issues with my service for a very long time. Comcast couldn't fix the problems, and in a last ditch effort to try and fix them, we were going to up the speed to 1gig. They were scheduled to come out on a Wednesday. I cleared my schedule, but they didn't show up. Thursday I told them to come out by Friday at 5:00 or I was cancelling everything. They did not show up by 5:00 that Friday, so I cancelled (I called to cancel the install, I emailed to cancel the install, and I sent messages to the twitter support to cancel the install). They showed up Saturday anyways. I finally spoke to someone a few days later who assured me that I wouldn't be paying for the previous and forthcoming bills because of the service not working (I have the emails about credits being applied), and that by signing a disconnect form, it would ensure that my remaining balance was $0.  I did this and returned my equipment.

Today I received a bill in the mail for service AFTER I signed the disconnect form and AFTER I returned the equipment. I've emailed and twitter DM'd contacts up at comcast, but no one is responding. I need this removed immediately and I need written proof that the account is closed and that the balance is $0.  I have all of the receipts.

Official Employee

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17 Messages

4分前

user_432e90

 

I am sorry to hear about the experience you <edit/grammar> had. Have you reached out to talk to someone in business retention? There phone number is 800-391-3000 or you can visit them at https://comca.st/3J4vLSQ

(edited)

New Member

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4 Messages

@Comcast_Daryl​ I would love to, except when the automated thing asks for my phone number, it doesn't recognize it. I just need someone to take care of this, this is absolutely ridiculous.

Official Employee

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17 Messages

@user_432e90

 

Can you send a direct message with your full name and address please? To send a direct message, click on the "chat" icon in the upper right hand, then click on the pen/pad icon, and lastly Xfinity Support.

New Member

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4 Messages

@Comcast_Daryl​ "Xfinity Support" isn't on the list of people I can message.

Official Employee

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17 Messages

Opps, sorry! That was my fault. I gave you the process to send us a direct message if you were a residential customer. My fault. It's the same process, but instead of Xfinity support, you should see Comcast Business. Sorry about that. 

New Member

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4 Messages

@Comcast_Daryl​ Can you just remove these fraudulent charges from my bill? Why does everything with this company have to be 90 back and forths? I cancelled two months ago, you're still billing me, I'm not going to pay you, figure it out.