Cancelling My Account
I requested a permanent disconnect back in June 3 (Ticket#CR373332335) and was told I will be responsible to pay the service 60 days after the request date. As I have understood it, I am responsible to pay until 08/03.
My last payment, which had been applied to my account, was for the period 07/27-08/26. So actually I have paid beyond the 60 days (23 days overpaid). Not only that, I received a newer bill for the whole period of 08/27-09/26.
I understand I am supposed to pay for an early termination fee, but I have not received the bill yet. As for anything beyond 08/03, I know I shouldn't pay those anymore.
I tried calling but I keep getting passed on from one rep to another from billing to disconnection and it's frustrating to have to keep expaining every time. I first spoke with someone from billing, then after hearing my case she said I need to speak with the disconnection people. When I spoke with someone from disconnection, he told me that I need to pay the new bill because of the 60 days policy. When I told him my 60 days had already passed he insist I have to pay without giving me a reason and he forwarded me to billing again. I never got it resolved.