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kfc1963's profile

New Member

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1 Message

Fri, Sep 14, 2018 5:00 PM

Cancellation request

I have had nothing but issues with my modem since i had my service installed back in May.  I have had the modem swapped out and that did not resolve the issue.  Now I am being told my disconnection request won't go into effect until November and I am being told also that I have to pay $1764 ETF because YOUR equipment does not work.  I will not pay past my disconnect date (nothing in the contract) and will not pay an ETF

Responses

New Member

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163 Messages

2 y ago

I would like to assist with your disconnection concerns. Can you please reach out to us through private message with the name, address and phone number on the account to begin? 

New Member

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1 Message

2 y ago

Our case number is(account specific information edited for security).  We would like to cancel services as we have gone out of business.  Could you please respond to nvhurley@aol.com

New Member

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163 Messages

2 y ago

I would like to assist with your disconnection request. Can you please remove the account information from public post, and reach out through private message, with the name, address and phone number on the account? 

New Member

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163 Messages

2 y ago

Hello, I just wanted to reach out to you again. Did you still want us to get started on the disconnection request?