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jashevelew's profile



1 Message

Tue, Jan 13, 2015 6:00 PM

Cable TV Franchise Fees??

I have business service at two locations.  One has Internet and phone, the other has Internet only.  Why am I being charged a Cable TV franchise fee when I am not using the TV services?


Official Employee


869 Messages

6 y ago

Hello jashevelew welcome to the forum,


I'm sorry to hear about this billing issue. Can you please send me a private message with your account number and the month in which that fee is present?


Thank you

New Member


2 Messages

6 y ago

I had comcast triple play at my business, the cable tv service never worked and they kept billing me, when I asked for theservice to be fixed they asked me to pickup a new box, it didn't work either. I cancelled the cable TV and they asked me to bring in the box. Now thats what I call customer service, it doesn't work so fix it yourself then bring us the parts that don't work.