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Blair's profile

Visitor

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3 Messages

Tue, Aug 18, 2020 10:00 AM

Business Internet with Resident TV

Recently switched from resident to business class internet.  Still have residential television.  Contacted Comcast Residential they said to contact Business and I keep bouncing back and forth between the two with no resolution.  Can't access Comcast Wi-Fi hotspot thought info said I could still.  My televisions will no longer contact anything on the internet telling me I need Xfinity internet.  Anyone who has a solution please post so I can resolve this.  Thank you.

Responses

Official Employee

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258 Messages

7 m ago

Hello, how are you? I hope overall your Tuesday is going well. I am sorry your experience on the phone is hindering your experience. I know bouncing back and forth between people is exhausting and time-consuming. I will be more than happy to help. I just need to take a closer look at both accounts. Are you able to send a private message with your account information? Are you able to include your name, the service address, and the account number for both accounts? 

Visitor

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3 Messages

6 m ago

Sent you message.

Official Employee

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348 Messages

6 m ago

Hi there, we are sorry for the delay and I am not showing a private message from you. Can you send us one more? 

Visitor

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3 Messages

6 m ago

Just sent another message.