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mbahen's profile

New Member

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2 Messages

Wed, Nov 11, 2015 1:00 PM

Bill in Spanish

We are getting our Comcast bill in spanish and it needs to be in english and there doesn't seem to be a way to change it online and the phone support kept hanging up on me.

 

Anything we can do to fix it?

New Member

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2 Messages

6 y ago

Please see the part of my message about getting hung up on when I call in.

Advocate

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1.4K Messages

6 y ago

Hello mbahen and welcome,

 

It is neccessary for you contact 800-391-3000, using the billing option and ask the billing agent to change your bill structure preference to English. This is the most expedient manner to get this corrected.

 

Hope this helps you out.

Official Employee

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869 Messages

6 y ago

Hello mbahen,

 

Your profile should no be switched back to english.