bait+switch? Pondering alternate service
A bit back -- around December of last year, I got a notice that my "promotional period" had ended and that I was going to be charged another $6-7 for an internet management "app" to manage my domain (which I've had for about 20 years, though transferred to comcast about 10 years ago). Originally it included equipment and a /29 subnet for 5 static IP's. Speed was about 7up/30down. About 6 years ago, they started charging me an equipment fee of $6, which I pointed out was supposed to be included, but they countered with an offer to give me 10up/30down for same price+the $6 modem rental.
I was hit with another price raise for some lame DNS app to manage my domain (previously had been done with settings on a website, not that I had that many changes). They said I had to take it or have my domain email and such cancelled. They also mentioned that my equipment fee would be going up to $15 and my service up another $20, bringing it up to $150 (starting out it was $80). Calling in again I was sent to retention where a person told me that they could offer me 20up and 300 down for the same price -- but that first I should take advantage of a few month, then call back to get on new plan.
When I called back in a month, was told that there'd been a price hike and now the faster service would cost me about $200 more, while just to maintain my current service on a contract would be almost the same if I signed up for a 2yr agreement.
WHAT? So you had me wait a month until prices went up to finalize my my new agreement? You are kidding. Nope.
Meanwhile, comcast's has 35MB down (unknown up) service starting at 65 (w/phone) or 70 w/o).
Comparatively AT&T is offering gigabit fiber (already installed to my location), for $40 (w/phone) and $50 (w/o), also with no data usage caps. So how did Comcast get to be so bad in my area (Santa Cruz, CA). And when where their sales people pushing better service out with a free month to take advantage of a price hike?
Needless to say, it looks like comcast is wanting to force us to change to as their prices appear to no longer be competitive. It this really the state of comcast's small business offerings these days? I've yet to do due diligence and get competitive offers in writing, but if that is done, Comcast is going to be losing more than just this customer if they don't follow world trends to lower IP-connectivity costs.