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151 Messages

Wed, Sep 15, 2021 10:29 PM

Assistance with Comcast Business Account misapplied payments

Does your Comcast Business account number begin with 9 or 7 and have a missing payment? Does it have a payment that is posted to your account in error? If you would like to inquire about a missing payment, a payment that needs to be moved to one of your other Comcast accounts or simply have the payment removed, please email with the following information. If you do not wish to share your banking information via email, please feel free to call one of our agents at 1-888-485-8036. Please allow 4 business days for a response from one of our team members. Providing complete and accurate information below will ensure your request is processed timely and correctly.

Requested Information:

  • Full Account Name and Number
  • Payment amount and date
  • Payment information
    • Check: front and back copy of cashed check
    • ACH: Comcast bank account payment was remitted to and payment date
    • Credit Card: last 4 digits of card number and payment date
  • If payment was incorrectly posted; please provide payment amount and date
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