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Sluis001's profile

New Member

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1 Message

Tue, Apr 23, 2019 4:00 PM

Account transfer from Business to Residential

Hello:

 

Looking for some help switching from a business account to a residential account. Specifically a Comcast rep who knows the process and isn't in sales.

 

When I first started this process I was told I would need to cancel my business services (for which I had no contract) and then I could get residential services. This process did not go smoothly. Seems that the individual who sent the service cancelation order never submitted the residential order.

 

My internet gets terminated due to the order I had signed previously. I called and was told I would need to get my home 'rezoned' for residential use and that it could take 1 to 3 months. I can't go without internet due to work requirements, so I was told I would need to sign a contract for business internet. The only contract with no upfront fees and with the same payment schedule as what I had before was the 3 year contract. I did not like the idea of resigning a three year contract, but the sales rep said I would not be charged a termination fee when switching to residential. He said he could confirm this through email, which he did, and so I verbally signed the contract.

 

This is the email the sales rep wrote:

 

Hello,

 

Comcast Business will be changing the zoning of the address XXX Upon completion of the zoning change from commercial to residential. The client would like to change accounts from business to residential WITHOUT cancellation fees. Client will change service to XFINITY RESIDENTIAL for cheaper pricing and better monthly plan.

 

Fast forward to today when I tried to call the sale rep. his number is disconnected. I called business customer service and residential customer service and no one know what I am talking about. Another issue is that I have a ~200 credit on the business account.

 

I am a bit worried at the moment, but if the employee mislead me into signing a 3 year contract I at least have his name and the statement he made to me before I signed.

 

Any help would be extremely appreciated. I know when I setup the business account I had to go through a total of 7 techs before I found one that knew what he was doing. I imagine this might be the same where I just need to get in contact with the correct individual.

 

Thanks in advance.

Sergio

Responses

Official Employee

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348 Messages

2 y ago

Hello, that sounds like such a frustrating experience and I would feel the same way. Good news is that you have reached the right team in order to help reach a resolution as quickly as possible. Can you please send a private message of the full address, your name, and phone number of the account? 

New Member

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1 Message

2 y ago

I just read a post about switching out of a business account to a private account.From what I read this is able to be done without service being shut down during this switch.But there was no link/or info  to get to a person that knows how to handle this process without a full shut down & await service appointment.If this is the case I can not proceed.

Official Employee

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401 Messages

2 y ago

Hey there, thanks for reaching out! It requires some coordination since residential and business are separate entities, but our team works with both and would be glad to assist 🙂 To start, please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details. 

New Member

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1 Message

2 y ago

Hello Gina, I have a business account 8495753104623086. I started a business as a nail salon in 2017 with the intention of hiring technicians. However, things didn't work out and I am basically a free lance tech. However, I have personally moved into the space which is zoned residential commercial

and I have updated my driver license and other records.What are the implications of switching my service to residential for internet service only.

I appreciate your help as I have to swallow my business losses and minimize my expenses.

 

Regards,

Calvin

Official Employee

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348 Messages

2 y ago

Hi Calvin, thank you so much for taking the time to provide that information! I am so sorry things did not work out with the additional techs, and I know that being able to save some money on your bill would be helpful! You have reached the right team to help get this taken care of with the processes of transferring from business to residential service. Can you also confirm the full address and your last name? 

Visitor

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1 Message

9 m ago



 

New Contributor

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2 Messages

9 m ago

Can someone also assist me with a similar concern as the original poster? 

 

Visitor

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3 Messages

8 m ago

I too would like to make the switch to residential, can someone help me.  My business contract recently expired and the prices to renew are much higher than residential service and no longer make sense for telecommuting purposes.

Official Employee

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518 Messages

8 m ago

@bama9393Thanks so much for taking the time to reach out to us regarding your business account and transferring to residential services. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

New Contributor

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5 Messages

7 m ago

I ran into the exact same issue with Comcast. My business has closed, I've lost everything, and the person I spoke to on the retention department could not care less. All he could continuously repeat, is "Well you signed a contract". I get it, but I did not expect a pandemic to close everything down and make money tight. But Comcast is so money hungry none of that matters. 

When I first called, I was offered the option to convert my business account to a residential account, and this was great! The agent said I need to start with the "Ressy" department and transferred me over. I spent time with the residential agent getting my new account setup, and even paid the $50 deposit. The agent then transferred me back to the retention department, where I got a new agent. I reiterated the past conversations to this new person, who then came back and told me "They will not let me out of my contract without paying an etf, and they only were letting people out of their contract with the first pandemic because of the financial hardship that hit." This is ridiculous, I live in California, and we are still in the first pandemic. I tried to hold on as long as I possibly could, because, who wants to give up their business. But now because, I didn't meet Comcast's timing, I'm stuck paying a ridiculous fee to get out of a contract that I can no longer afford to pay. And it is absolutely ridiculous that none of their Reps are ever on the same page, and you get ridiculously different solutions from each one. The last rep wouldn't even let me talk to a manager after requesting it over 10 times. I'm furious with how this was handled, and how each rep told me wildly different things. I honestly expected a lot more, and I will never recommend Comcast to friend or business again. 

New Contributor

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1 Message

3 m ago

Hello, I am about to initiate the process of moving from Comcast Business to Xfinity.  I also do not want to have my internet connection go down as I work from home.  I have questions about the ability to use the same cable connection that handles my business account and basically have a smooth transition.  Thanks!  James

Official Employee

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17 Messages

Hi there @icypher I know how important it is to make sure your service stays up and running while making the switch. Since this is an old thread, I do ask that you please create a new post where we can assist you specifically there and get everything sorted for you! :)