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New Member

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2 Messages

Sat, Dec 11, 2021 7:43 PM

$200 promotional gift card

Hello I’m checking on the status of my girl card… I was promised 2 $200 gift cards when I signed up to pay my first bill because I opened up 2 accounts… my bill is $364 due 12/30/21 and I need my gift card so I can use it on my first bill… the only reason why I chose Comcast was because they were doing this special offer and I keep getting the round around whenever I ask

Accepted Solution

Official Employee

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43 Messages

Hace 5 m

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to look into the status of the gift card. Typically the gift cards aren't mailed out until after 90 days. Please send us a direct message to "Xfinity Support" with your full name and address.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

New Member

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2 Messages

@Comcast_Billie thank you i wasn’t able to find Xfinity support but I sent a message to Xfinity live 

Official Employee

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19 Messages

Awesome! We are happy to help you there!