Search the Community
Help & Support Forums
- Business Internet & Ethernet
- Active Core
- Cloud Solutions
- Billing & Customer Service
- Business Phone
- Business TV
- Think Tank
- Welcome Community
I'm hoping this will be the way in which someone finally helps with an ongoing issue. For the last month, we've been experincing phases of extreme latency, resulting in slow internet and even in some cases, interent dropping. I've checked everything on our network end, nothing indicates as a problem. I've been running PingPlotter for over a week now, with a laptop directly plugged into our modem and it still shows us having groups of latency.
PingPlotter is indicating the signal is fine coming from our computers, to the modem, but it's slowing down several hops away. We end up with latency as high as 900 in some cases, along with packet loss.
I've had 5 techs sent out to find out what's wrong, each of them plug into our modem and say it's fine. Each of them insist that it's our network, despite me attemping to show them the Ping results I've been gathering. No one wants to see them and no one seems to care. I just get people trying to sell me bandwitdh (which I don't need), despite my findings that we are extperincing latency in times our business is closed and no one is even using the internet, except for my lone pinging laptop.
I've contacted as many people as I could, talked to several customer service reps, I get Reference number after Reference number, but no one is doing anything about it.
I would just like someone to look at the Pings I have, see the evidence that it's not our equipment and at least, attempt to find out what's causing the the issue.
...review your account for any issues. You're welcome to private message me your trace results. Please also...
Hi cpldc and welcome to the business forums.
I can certainly review your account for any issues. You're welcome to private message me your trace results. Please also include your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.
VoiceEdge gives you the ability to transfer calls directly to someone’s voicemail box. If a person takes an incoming call and the caller wishes to leave a voicemail for another user, the person who answered the call can transfer it directly to the other person’s voicemail box, without ringing their phone. This can be done by:
- Selecting Transfer > and dial *55XXXX (XXXX is an extension number)
- Then select # or Send.
For more BVE feature information and quick reference guides, go to business.comcast.com/getstarted.
How can users directly access and leave a message for another emaployee. Sometimes we want to...
How can users directly access and leave a message for another emaployee. Sometimes we want to leave a quick message to a specific user without having to ring and wait for their voicemail to pick up, they are either out of the office or on another call. Our old digital system allowed us to dial the extenstion and hit voicemail and we would be in their voicemail box to leave a quick message. I tried just dialing *55[Ext], but it says that call can not be transferred. This is a huge thing for our office as people are in and out all the time and writing a post it note take too much time !
Mediabarn, Using 3 digit extension numbers, when doing a Transfer, you can Transfer to *55xxx and t...
Mediabarn, Using 3 digit extension numbers, when doing a Transfer, you can Transfer to *55xxx and then select # or send. (xxx being the extension number), and the call should go directly into xxx voice mail box.
I noticed that one of my servers on my external static IP is constantly being bombarded with DDoS attacks. As soon as I take that server offline, the attacks stop and I can then connect to the internet successfully again.
Becuase of this, I decided that I am going to get a 3rd party firewall (Palo Alto PA-220) and use that to help remediate the DDoS attacks. However, an issue that I feel may happen is that I won't be able to use this firewall to manage the external IP address ranges becuase those are handled by the Cisco Gateway device that is provided by Comcast.
Talking with their Level 3 enginieers, they said that they do not support any other modem since the routes for the static IP's that I use are hard coded in that gateway that they provide me.
The question I have is if I were to change the router IP address from x.x.x.62 (my external gateway address) to say x.x.x.61, which would be the PAN, and then have the PAN's next hop be x.x.x.62 and then use the NAT in the PAN to handle the external IP's, would it work, or will I end up with IP address conflicts since the Comcast gateway handles these addresses?
Has anyone set anything like this up before where all routing was handled by a 3rd party firewall/router with static IP's provided by Comcast hardware?
I am not able to advise on how to set up your personal network or devices as that would be past the...
I am not able to advise on how to set up your personal network or devices as that would be past the Comcast Business demarcation policy. You're definitely able to reach out to the manufacturer of the device or any other community member is also welcome to reply with their feedback as well.
Please let me know if you need anything.
I cannot make an outbound call using the Mobility Line Be Anywhere feature. This used to be available on my app on my cell phone, but stopped working sometime in March. I cannot even see this as a feature on the app. I can only check my bill and services. Does anyone know what is going on with the Be Anywhere feature?
...see why this isn't working on the app. Please private message me your first and last name, the name...
Hi and thanks for your question on the Be Anywhere feature.
I would like to assist and see why this isn't working on the app. Please private message me your first and last name, the name of your business, the full address and the phone number associated with your account.
We currently have a Netgear WiFi Router that connects to a Comcast Internet with a Static IP and then to our Netgear Switch. I have added a Mikrotik CRS as another switch and that is working fine. I have purchased a Mikrotik Routerboard 1100AHx2 which I would like to use to replace the Netgear as our main Internet router
Using the QuickSet, I setup the WAN side with the exact same static IP, Subnet, GW and DNS servers as the Netgear and gave it the same IP address on the LAN side. I checked to bridge all ports and checked NAT. I removed the Netgear and replaced it with the RB and I could access it via the MAC or IP using Winbox just fine. Using the tools, I could ping from the RB to anything on the LAN side and on the WAN port of the RB. However, it will not route anything over the Internet. DNS servers do not resolve and I cannot ping the DNS server
If I remove the RB and put back the Netgear, I'm able to ping the DNS servers, Google and etc.
For more detail, I will use the following fictitious IP scheme:
Internet Static IP: 22.214.171.124
Internet Subnet: 255.255.255.252
Internet GW IP: 126.96.36.199
DNS: 188.8.131.52 | 184.108.40.206
LAN Static IP: 192.168.1.1
DNS: 192.168.1.10 (File/Print/DHCP/DNS server)
To initially setup, I use QuickSet and set it up with:
Internet (Our Current LAN Network)
LAN (A new network)
Check DHCP (192.168.2.100-192.168.2.199)
Check Bridge All Ports
When I do this, I connect my laptop to one of the router ports and I get 192.168.2.100 and am able to ping all assets on the 192.168.2.x and 192.168.1.x networks. Also, I am able to browse the web and perform ping/traceroute to google.com. All is good.
I then turn off the Internet modem and current WiFi/Router. I change the Routerboard to:
Internet Static IP: 220.127.116.11
Internet Subnet: 255.255.255.252
Internet GW IP: 18.104.22.168
DNS: 22.214.171.124 | 126.96.36.199
LAN Static IP: 192.168.1.1
Leave NAT checked
Everything on the LAN side works great but I cannot do anything past the WAN port on my router, which is set to my static IP. I check my routes, and all is good EXCEPT the 0.0.0.0/0 route that is using the Comcast gateway of 188.8.131.52, which reports as unreachable. I even tried spoofing my MAC address to be the same as the Netgear but that did not work.
Anyone have any suggestions?
Since you are doing NAT, have you set up your firewall rules for NAT? You need to build some rules ...
Since you are doing NAT, have you set up your firewall rules for NAT? You need to build some rules in there to accept traffic.
Take a look at http://wiki.mikrotik.com/wiki/Manual:Initial_Configuration to get you started.
I recently upgraded our modem to take advantage of the 3.1 standard. Consulting Comcast's list of approved equipment we selected the SB8200. We are on the Starter pkg in the Denver area.
The modem indicates 3.1 / blue on the downstream but the upstream is showing 3.0 / green. Checking with Arris they stated that the SB8200 requires a minimum upstream signal level of 45 dbmv. The current levels provided by Comcast are 38 - 42 across the 4-upstream channels.
Regarding resolution of the issue I'm having, Arris points to this minimum requirement and Comcast points to the signal levels as meeting Comcast's specification which leaves me still pointing to the green DOCSIS 3.0 upstream indication. Comcast refuses to adjust the signal level higher and yet still lists the SB8200 on their approved list. They also pretty much have a "who cares" attitude and their solution is, expectedly, to lease one of their modems.
1. Does the failure of the upstream to utilize 3.1 have anything to do with the starter package speeds?
2. Is anyone using a modem that achieves 3.1 on the upstream channels with signal levels at or below 42 dbmv?
Thanks in advance for your reply!
@ksj, I apologize for the delayed response and the confusion that you are experiencing...
I apologize for the delayed response and the confusion that you are experiencing. I think I can shed some light to this situation. DOCSIS (Data-Over-Cable Service Interface Specification, is the specification for transmission of data over a cable network that has been approved by the ITU as an international standard) modems with a higher DOCSIS specification (e.g., DOCSIS 3.1) are able to deliver faster Internet upload/download speeds. This only means that DOCSIS 3.1 modems have the capability of handling faster speeds, if you are on our Starter package you would not need a DOCSIS 3.1 compatible modem. At this time DOCSIS 3.1 capabilities are reserved for our 500 Mbps and 1Gbps speed tiers. Additionally, your business location must be in range of a DOCSIS 3.1 enabled headend and have a DOCSIS 3.1 enabled modem (which you do have). If your business does meet all three of these qualifications you will be automatically on our DOCSIS 3.1 network for both upload and download.
If you would like to upgrade your service or discuss more about your account specifically please contact our Engagement Specialist Comcast_Phil.
This issue came up in provious discussion and claims to have been resolved. Not true! Customer service doesn’t seem to have a permanent solution for it so I bring it back: When my router was set up, I could see the list of all connected devices on the router webpages (http://10.1.10.1) and can manage them as desired. After a short time, the devices list shows blank even though everything is working well and the site shows a count of the number of connected devices on WIFI but shows zero for internet connections. Customer service has already replaced my router and this happened again after a short while. Resetting it to factory defaults also fixed the problem for a short time only. I have been online and see that many people had this issue and were being offered individualized fixes that only worked for a short time. I expect like others that this is a bug in the software which customer service has been struggling with for a long time. I am surprised that it has taken this long with no fix in sight; or are my the only one left with this problem? Does anyone know someone in the organization who can take this very important multi-customer complaint seriously and either find a fix or at least issue some guidance as to when it will be fixed? Please forward to someone higher up to help get this fixed. I believe everyone (me included) want to see and manage all devices connected to our networks at all times.
...assist with your gateway as well. Please private message me your full name, the full service address and...
Hi tinyelvis and welcome to the business forums.
I can certainly assist with your gateway as well. Please private message me your full name, the full service address and the phone number associated with your business account.
The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that?
MY customers need to be able to leave a voicemail about any issues or problems.
The purpose of a temporary alternate "Extended Abscence" Greeting is to retain the normal greeting to revert back to when normal hours resume... When my business closes for a holiday and I want to have a different greeting to notify callers of holiday hours, I would like to use the extended abscence greeting feature... The problem is that you don't allow voicemail. After hearing my greeting, my customers just hear "Goodby" from your system.
This is very inconvenient because I am forced to re-record my greeting every time we close for a holiday, and re-record again to recreate our normal greeting.
Hi VHH and welcome to the support forums. I can help with your inquiry for the ex...
Hi VHH and welcome to the support forums.
I can help with your inquiry for the extended absence greeting. The feature is working as intended. Anyone calling in would not be able to leave a voicemail if this feature was active. I would recommend leaving your phone line as it is to receive voicemails. Hope this helps.
I have an access control program that wants to connect through a web-delivered program. I've set up port-forwarding, and it works fine when I'm outside the building. However, I can't reach it from inside the building. I assume because the source IP and destination IP are the same.
Can anything be done for this? We're using whatever the standard Comcast Business router is.
..., please private message me your first and last name, the name of your business, the full address and the...
Hi GlynnElectric and welcome to the business forums.
I wouldn't recommend having the source and destination IP the same. Also, I am not able to comment on these programs since they are not a product of Comcast Business and would be passed our demarcation.
However, I can review your gateway and see if there are any issues with that. If you would like to do so, please private message me your first and last name, the name of your business, the full address and the phone number associated with your business account.
After power cycling my Comcast leased router, the Xfinity hotspot turned on. I went back to the website but the option to turn it off is not showing any more.. see screen shot.. how do i turn it off?
The option never showed in Comcast Business. It only shows when you have xfinity (the residen...
The option never showed in Comcast Business. It only shows when you have xfinity (the residential service) and you login to the xfinity portal.
And if they turn off wifi with tech support it will always turn back on whenever the modem is firmware updated or reset.
if you are renting your modem have them replace it with a Netgear which has no wifi. Or if you are not running a static IP number then buy your own modem and don't use a comcast-supplied one.
i apologize for the delayed response. I have disabled the Xfinity WiFi signal from your modem. This...
i apologize for the delayed response. I have disabled the Xfinity WiFi signal from your modem. This should take effect immediately. Please let me know if there is anything else I can help you with.