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This o365 migration has been my worst experience in 20 years in IT. The cord was simply pulle...
This o365 migration has been my worst experience in 20 years in IT. The cord was simply pulled on our previous email server. We got the accounts moved to the new platform but none of our contacts, old emails, or calendars have been migrated. When I call the migration line they essentially tell me to just wait some undefined period of time--as if that will do any good. Of course nothing happens, and its an hour on hold each time I have to call in, to not be helped each time I call. After an entire day without email access it is now day 3 without our old emails and no one can answer me for status. I have been promised an escalation two days in a row, and no surprise I never receive a call back. This is a joke, absolutely zero respect for my time or business. HOW DO I GET AHOLD OF SOMEONE WHO A) CARES AND B) HAS SOME ABILITY TO HELP ME?????
I am beyond frustrated and need an escalation to someone who can get this done, I have way too many hours into this fiasco.
I have replied to your private message. Please send a response there.
I am completely stumped! I cannot login to my new Comcast email account no matter what.  ...
I am completely stumped! I cannot login to my new Comcast email account no matter what.
I created a username.mybusiness.comcastbiz.net email account successfully. But when I click on manage email to view my email account, I cannot get past the user id and password screen no matter whether I am using my Comcast email address or my regular email address that I used to open the account with.
When I try to use the Comcast business app to login on my IOS device, it crashes every single time!!! and I cannot get past the login screen.
What do I do? This is so frustrating. None of the Comcast business services (phone/email) are working for me. Comcast Business has been a hell-hole for me so far!
Similar problem here ... I can log in to my business account but not the email account ... both my ...
Similar problem here ... I can log in to my business account but not the email account ... both my pc and iphone can no longer access email ...
can also call me at 305-987-7070
We have used Outlook 2007, then 2010 and then 2013 (as part of Office 365) since available to conne...
We have used Outlook 2007, then 2010 and then 2013 (as part of Office 365) since available to connect to our comcast hosted exchange accounts.
All have functioned flawlessly until comcast upgraded their Exchange servers to Exchange 2010 from Exchange 2007 at the end of last week.
I can connect android devices with ActiveSync using the new server address in DNS settings, but can't connect with Outlook 2013 from either of two laptops running Win 8.1 Pro. The web Outlook access functions normally.
The autodiscover type account creation in Outlook fails, with "unable to make encrypted connection to server, hit ... to proceed with unencrypted connection" or similar error.
Manual creation of the email account done through the control panel fails, as no connection to the server can be made.
I called comcast tech support, and was told that only Outlook 2010 was supported, and that they were told not to provide any tech support for Outlook, and they recommended that I try Outlook 2010.
The 32 bit Outlook 2010 that I downloaded from comcast installed, but couldn't successfully connect, either.
Microsoft TechNet or Office.com search indicates that they only recommend that one version of Outlook be installed on a system.
What is the problem? Outlook 2013 is compatible with Exchange Server 2010, just as it was with 2007.
This has wasted a large amount of time, and I would appreciate some assistance in resolving this problem.
Have also tried deleting the existing Outlook profiles on each system. An IMAP account from the ISP I have at home (charter, which splits our city with comcast), but not the exchange account can be added back, with the same errors noted above.
One way to use autoconfigure in Outlook that has changed is to do the following: . 1) Launch Outl...
One way to use autoconfigure in Outlook that has changed is to do the following:
1) Launch Outlook
2) hold down the Ctrl key and right mouse click on the Outlook icon in the systray (Outlook icon in lower right next to the date/time)
3) Select "Test E-mail AutoConfiguration"
4) Provide the email and password for the Outlook that you are configuring
5) Uncheck everything except "Use AutoDiscover"
6) Click Test
This should fix your configuration assuming that server was setup correctly.
BTW Comcast outsouces its Exchange installation. I never could get in touch with anyone at Comcast that had any Exchange administration background. I was escalated to tier 2.5 and could never get anyone to call me back.
...for our domain is not configured correctly. Left message with tier 2 support with this information...
I found this post while searching on migrating from Comcast exchange server to office 365.
I have given up on Comcast exchange support. I recieved same response from tier 2 support, We do not support Outlook.
I pay for an exchange server from comcast and you provide Outlook client for me to download and connect to your server but you do not support that sceanario.
Our mail works very slowly but our calender wont update on the server when making apointment in Outlook 2010 or 2013.
I discovered that the DNS settings for the autodiscovery for our domain is not configured correctly. Left message with tier 2 support with this information and never heard back and they closed the ticket.
I long for the days wehn my calender on my phone was updated with my desktop calender. Apparently that impossible for comcast fix.
I am also not able to set up Outlook 2013 except using IMAP protocol. I checked my DNS setting and ...
I am also not able to set up Outlook 2013 except using IMAP protocol. I checked my DNS setting and I removed some of the old references to the hmc1 server and replaced with the new server data. At this time, I am still stuck with the same situation.
I too same problem - 1. What is your domain name? CJS.comcastbiz.net 2. Can you access the webmail?...I too same problem - 1. What is your domain name? CJS.comcastbiz.net 2. Can you access the webmail? yes 3. Have you tried create a new Outlook profile on different computer? yes, new computer just purchased and office 365 will not connect to the exchange server.
I am also having the same problems with Outlook 2013 since I installed it in May. I thought ...
I am also having the same problems with Outlook 2013 since I installed it in May. I thought I had a workaround by setting up on the old POP server, but only a few emsils are coming through. Technical support is non-responsive.
We are experiencing the same issue. As soon as upgrade was complete we were unable to connect...
We are experiencing the same issue. As soon as upgrade was complete we were unable to connect to exchange. Attempted to create new profile, add a new mailbox and the only option Autodiscover returned was imap when we need full exchange connectivity. Here are our server settings (minus the email address). If you are unable to fix the autodiscover issue quickly, can you please provide a set of instructions for manually entering the settings?User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.143 Safari/537.36The required version of Silverlight is installed: YesRequired version of Silverlight: 2.0.31005.0Outlook Web App experience: PremiumUser language: English (United States)User time zone: (UTC-08:00) Pacific Time (US & Canada)Exchange mailbox address: /o=W14C/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=2727234c2Host address: http://webmail.w14c.comcast.net/owaVersion: 18.104.22.168Host name: webmail.w14c.comcast.netExchange Client Access server name: W14CAS-WC-C8.w14c.comcast.netExchange Client Access server .NET Framework version: 2.0.50727.5472Client Access server operating system version: Microsoft Windows NT 6.1.7601 Service Pack 1Client Access server version: 22.214.171.124Client Access server platform: 64bitMailbox server name: W14MBX-WC-C1.w14c.comcast.netMailbox server Microsoft Exchange version: 126.96.36.199Client Access server operating system language: en-USClient Access server language: en-USClient Access server time zone: (UTC-05:00) Eastern Time (US & Canada)Other Microsoft Exchange server roles currently installed on the Client Access server:Authentication type associated with this Outlook Web App session: KerberosPublic logon: NoInternal POP setting:Server name: WCpop.w14c.comcast.netPort: 110Encryption method: TLSInternal IMAP setting:Server name: WCimap.w14c.comcast.netPort: 143Encryption method: TLSCustom Forms: loadedSegmentation settings: fffffffeefc177bfRestricted functionality settings: fffffffeefc177bf
We usually send newsletters to our customers without a problem always staying under ...
We usually send newsletters to our customers without a problem always staying under the 1000 per hour limit. Now only the first few are sent before receiving an email notifying us that we have exceeded the limit.
The emails are scheduled to send 900 per set and then wait 1 hour for totals to reset. Within a minute or so of starting each set of emails, we exceed the limit and receive the email notification from comcast.
Hello Mike_M and welcome, Please make sure that your email limits meet this email sizing i...
Hello Mike_M and welcome,
Please make sure that your email limits meet this email sizing information .
Hope this helps you out.
The limit is NOT being exceeded according to the link you provided but I am still getting limit exc...
The limit is NOT being exceeded according to the link you provided but I am still getting limit exceeded messages. NOTHING is being reset after 45 minutes as stated in my previous post.
...automatically generated Delivery Status Notification. Unable to deliver message to the following...
Our business is having an issue where emailed receipts sent to customers using comcast.net emails do not receive the email. Our email account receives the following error:
This is an automatically generated Delivery Status Notification. Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.
According to this thread, it seems Comcast may have blocked our emails as spam:
Other customers that do not use Comcast are able to receive our company's emails. Below is the full header information from a successfully delivered email with the recipient email address removed, hopefully this will be enough to unblock our emails. Let me know if we can provide further information to help resolve this issue.
Received: (qmail 5629 invoked by uid 30297); 19 Feb 2015 17:31:55 -0000 Received: from unknown (HELO p3plibsmtp03-02.prod.phx3.secureserver.net) ([188.8.131.52]) (envelope-sender <firstname.lastname@example.org>) by p3plsmtp21-05.prod.phx3.secureserver.net (qmail-1.03) with SMTP for <>; 19 Feb 2015 17:31:55 -0000 Received: from freedonationkiosk.com ([184.108.40.206]) by p3plibsmtp03-02.prod.phx3.secureserver.net with bizsmtp id uHXu1p01v0DFzsa01HXvD2; Thu, 19 Feb 2015 10:31:55 -0700 Received: from mail pickup service by freedonationkiosk.com with Microsoft SMTPSVC; Thu, 19 Feb 2015 11:31:54 -0600 MIME-Version: 1.0 Sender: "FreeGivingkiosk" <noreply@freeGivingkiosk.com> From: "FreeGivingkiosk" <noreply@freeGivingkiosk.com> To: Date: 19 Feb 2015 11:31:54 -0600 Subject: Donation Receipt: Thank you for Donation
Hello FreeKiosk and welcome, It is very possible that Comcast could be spamming your email...
Hello FreeKiosk and welcome,
It is very possible that Comcast could be spamming your email address due to the email suffix " freeGivingkiosk.com ". If you need to unblacklist you email address please try www.comcastsupport.com/rbl or for security assistance try Cips_AbuseAdmin@cable.comcast.com .
Hope this helps you out.
There seems to be a huge disconnect of misleading information between the Cloud Solutions desk and ...
There seems to be a huge disconnect of misleading information between the Cloud Solutions desk and what Comcast Business Office 365 Migration actually entails.
I was under the impression from the CSR folks of Cloud Solutions that our company would have Global Admin control of our Office 365 email accounts so that we can add/remove licenses, change/edit users, upgrade/downgrade at will and manage domains on our own without having Comcast meddle in everything since you guys will no longer be hosting our Name Servers and Email and outsourcing all email and cloud hosting to Microsoft.
But now I'm hearing conflicting information that Comcast Business intends to retain control of the Global Admin account and basically make us go through them in order to access services that MICROSOFT provides and maintains, while billing us and making us pay for it. In addition, Comcast Business wants our company's DNS registrar login credentials too.
Comcast Business is very confusing. "Do you want us to update your DNS settings?" This is from an e...
Comcast Business is very confusing. "Do you want us to update your DNS settings?" This is from an email 9/29/17.
Then right under that question is "Manual" and only 1 button that says Continue and a disclaimer for DNS settings manually...
...your account" on the office365 site, hoping to reset the password there, but I get the message below...
Last week, the four mailboxes in my custom domain were migrated to Office365. My primary email address migration went without incident. Two of the other four (I'm waiting to hear back on the 4th one) encountered problems and we cannot access those mailboxes.
For one of the mailboxes, Outlook was being used and outlook assistant was installed before the upgrade. During the migration, I was asked to enter the password, which was unavailable. At that time, I attempted to reset the account password via the Comcast Business web site. The password was successfully modified, but I could not get authenticated to complete the mailbox migration. Since then, resetting the Comcast password allows us to access mail up to the point of the migration, but nothing since. I found a reference to changing the password, which acted differently than just a password reset. This prompted me with a security question and I was able to provide the appropriate response and change the password - but I still can't access email on Office365.
When I go to the Microsoft Office365 online login page, my account works without any problem, but when I enter the other account email, and the password I reset it to, it comes back as an invalid id or password. Doesn't seem the Comcast password is getting sync'd with the Office365 site. I also attempted the "Can't access your account" on the office365 site, hoping to reset the password there, but I get the message below. Attempted to click on the "contact your admin" link, but I, as the primary account do not get an email.
You cannot reset your password at this time because your administrator has not configured password reset for your organization. There is no further action you can take to resolve this situation. Please contact your admin and ask them to configure password reset. To learn more about password reset configuration read the article Quick Start: Azure AD self-service password reset.
If you'd like, we can contact an administrator in your organization to reset your password for you.
Additional details: SSPR_0011: Your organization has not defined a password reset policy. Please contact your admin and ask them to define a password reset policy.
What do I need to do to get passwords in sync again and get access again to these two (and perhaps three) mailboxes??
...the access to your mailboxes. Please private message me your account number and the name of your...
Hi janasrs and welcome to the support forums.
I would like to assist with the access to your mailboxes. Please private message me your account number and the name of your business.
The Cloud Solutions marketplace from Comcast Business is a suite of cloud-based business solutions ...
The Cloud Solutions marketplace from Comcast Business is a suite of cloud-based business solutions that can be purchased a-la-carte, without the additional expense of owning local hardware. These business grade services have been handpicked because they meet security, redundancy and customer service needs. The Cloud Solutions marketplace removes the headache of researching the multitude of online applications by hand-selecting products that meet our rigorous criteria and offering them to our customers in one location. Customers can easily manage their users, permissions and business applications across multiple categories using a single sign-on with a Comcast Business online account
To access the Cloud Solutions marketplace simply sign in to your Comcast Business online account and select Cloud Solutions from the Main Menu.
If you require real-time assistance with either accessing the Cloud Solutions services or support with the products, don't hesitate to call us at: 1-855-867-5010 (Option 2)
or via email at: email@example.com
The Cloud Desk Sales team is available from 8:00 AM - 9:00 PM EST Monday - Friday.
The Cloud Desk Support team is available from 9:00 AM - 5:00 PM EST Monday - Friday.
If you would like additional information about Cloud Solutions or obtaining these new services please see here:
...at all numbers when the only way through the phone tree was to leave a call back number and message....
This migration has put my business domain email service down for the last three days solid. I have called the numbers provided, I have Quotewritten to the email addresses provided. I have called other Comcast Business numbers (standard repair, etc.) ALL TO NO AVAIL!
I have left messages at all numbers when the only way through the phone tree was to leave a call back number and message. I have left my information and email address (another working one, since the Comcast one is dead) . I have waited and waited and waited. Three whole days have now passed and no one from Comcast has called or written.
I have been sent a message thanking me for having paid $9.95 to Cloud Services, sort of a receipt, EXCEPT there is no explanation whatsoever on this acknowledgement of payment as to what in the world I have paid for! I certainly have not received any software or anything else except frustration and headaches.
My business is in jeaopardy because of this sirtuation and this stupid Forum is about the only place I can turn to. I have no hope anymore. I will never receommend Comcast Business Cloud Servides to anyone. I will try to find ways to publicize what Comcast has done. This migration that was the brainchild of Comcast and in which Comcast solicited my business's participation has been a total failure. No one at Comcast even bothers to answer or return calls or emails. I have been a business customer for several years.
Good Morning, I just received an email this morning regarding the migration of MS Exchange...
I just received an email this morning regarding the migration of MS Exchange to Office 365 with my scheduled migration date of 9/25/17. As with most "informative" messages from Comcast the content is severely lacking. If Comcast_Phil or one of the other reps monitoring the forums would answer the following questions, so I can make an informed decision, I would greatly appreciate it.
1. As pointed out by another post, the email sent regarding the migration, states the cost would be "lower" than what you're paying now. As email/Exchange was included in my original contract for service, what is the cost for migrating to Office 365 for email and or cost per mailbox?
2. As my email is "run" from a sub-domain, also included in my original contract, how will this work with the migration should I choose to remain with Office 365? Will that domain be migrated as well?
3. If I choose a different solution for email, how long will it take for Comcast to release and or forward the DNS for the other domain?
1. If it's like my account, which had e-mail included at no additional cost, you'll be billed an ad...
1. If it's like my account, which had e-mail included at no additional cost, you'll be billed an additional $5.95/mail box at a minimum. Since my internet service bill did not increase, this is an additional $5.95/month I would have had to pay. Of and if you have phone service, add $5.00/mo. for each voice mail box.
We have been using smtp.w14c.comcast.net for outgoing messages for many months without any problem....
We have been using smtp.w14c.comcast.net for outgoing messages for many months without any problem.
Starting today, sending emails fails with the following error:
We are not sure if this is a problem with the server or the email software (it was automatically updated recently).
Our email software: Thunderbird 38.0.1
OS: Windows 8
Yes, the correct port is used for each protocol (if you have not not use Thunderbird, the software ...
Yes, the correct port is used for each protocol (if you have not not use Thunderbird, the software is smart enough to set the default port when a certain protocol is selected).
I can telnet directly to the port numbers on the server. So this could be a problem with Thunderbird.
I'm having the same issue, but I don't think this is a Thunderbird problem. I do not think that Com...
I'm having the same issue, but I don't think this is a Thunderbird problem. I do not think that Comcast doesn't seem to be supporting TLS on thier business class SMTP outgoing email servers. The older client may have been falling back to un-encrypted mode. On a side note, the residential service (Xfinity) server does support tls. I looked for a way to submit and support ticket on this issue but only found this forum. I doubt I could get my point across over the phone of what the problem is. Here's how I tested on my Arch Linux box using openssl.
[tsweets@keystone ~]$ openssl s_client -connect smtp.w14a.comcast.net:587 -starttls smtp
140715379508888:error:140790E5SL routines:ssl23_write:ssl handshake failure:s23_lib.c:177:
no peer certificate available
No client certificate CA names sent
SSL handshake has read 273 bytes and written 353 bytes
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
No ALPN negotiated
The residential service server (smtp.comcast.net) does
[tsweets@keystone ~]$ openssl s_client -connect smtp.comcast.net:587 -starttls smtp
depth=2 C = SE, O = AddTrust AB, OU = AddTrust External TTP Network, CN = AddTrust External CA Root
depth=1 C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO High-Assurance Secure Server CA
depth=0 C = US, postalCode = 19103, ST = PA, L = Philadelphia, street = 1 Comcast Center, O = Comcast Corporation, OU = Business Center, OU = Hosted by Comcast Corporation, OU = EliteSSL, CN = smtp.comcast.net
0 s:/C=US/postalCode=19103/ST=PA/L=Philadelphia/street=1 Comcast Center/O=Comcast Corporation/OU=Business Center/OU=Hosted by Comcast Corporation/OU=EliteSSL/CN=smtp.comcast.net
i:/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO High-Assurance Secure Server CA
1 s:/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO High-Assurance Secure Server CA
i:/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root
2 s:/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root
i:/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root
subject=/C=US/postalCode=19103/ST=PA/L=Philadelphia/street=1 Comcast Center/O=Comcast Corporation/OU=Business Center/OU=Hosted by Comcast Corporation/OU=EliteSSL/CN=smtp.comcast.net
issuer=/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO High-Assurance Secure Server CA
No client certificate CA names sent
Peer signing digest: SHA512
Server Temp Key: DH, 1024 bits
SSL handshake has read 5023 bytes and written 567 bytes
New, TLSv1/SSLv3, Cipher is DHE-RSA-AES256-SHA
Server public key is 2048 bit
Secure Renegotiation IS supported
No ALPN negotiated
Protocol : TLSv1.2
Cipher : DHE-RSA-AES256-SHA
Key-Arg : None
PSK identity: None
PSK identity hint: None
SRP username: None
TLS session ticket lifetime hint: 300 (seconds)
TLS session ticket:
0000 - 81 57 af d8 2c 70 20 f6-b8 1c a2 f5 3b bf 9d 35 .W..,p .....;..5
0010 - c5 98 1d 73 75 78 9f 62-3d 0d 94 15 9e 1c 15 aa ...sux.b=.......
0020 - f9 71 75 51 79 64 c6 81-70 fa d6 85 88 a8 81 04 .quQyd..p.......
0030 - 28 9d b3 53 2e 01 38 dd-83 64 6c bf 64 4e 41 66 (..S..8..dl.dNAf
0040 - a1 21 b3 21 83 96 90 1f-63 e6 dd 57 25 0d 36 3f .!.!....c..W%.6?
0050 - cb bd 13 b4 e4 41 88 92-20 43 ee 6d a3 29 a1 63 .....A.. C.m.).c
0060 - 94 19 99 46 f2 4a 9d 94-23 cc d0 f2 47 12 f4 62 ...F.J..#...G..b
0070 - ee 1f 5f 88 ae ab a9 c4-ea b9 fe ef 7d 5f e4 00 .._.........}_..
0080 - 0f 00 29 fb c6 7e a0 b0-07 9e a8 ea cf d7 49 42 ..)..~........IB
0090 - 69 7c d8 0e c9 c8 59 ad-3f 14 6b 75 8e bb 5b b5 i|....Y.?.ku..[.
Start Time: 1435714393
Timeout : 300 (sec)
Verify return code: 0 (ok)
try using either port 465 or 587 if you want to use STARTTLS or SSL/TLS
So now we know why. Doubt if we will see a solution any time soon.
My coworker ran into the exact same problem after updating Thunderbird. So this seems to be a...
My coworker ran into the exact same problem after updating Thunderbird. So this seems to be a compatible issue with the latest version of Thunderbird. Just wonder if anybody at comcast has time check it out? Thunderbird is freely available and there should be quite a few of people using it (not really based on the responses here!).