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It seems like there are alot of outages and node issues in my area. Is this common? It would be nic...
It seems like there are alot of outages and node issues in my area. Is this common? It would be nice to escalate it. I've talked to the regional supervisor, but he was not helpful. Would be great to get the node and area upgraded so we don't have frequent degradations and outages. Is it possible to get some help with this?
I have been having the same issue - Villa Park, IL area - I have no idea where the others are at.&n...
I have been having the same issue - Villa Park, IL area - I have no idea where the others are at. All week issues with intermittent dropping of both phone & internet. Sometimes, both just stop and reconnect within 60 seconds - other times the modem & phone go out, I get disconnected from VPN, dropped from my call with the client (which is also web conferencing) and connect after 3-4 min.
I am TIRED of it!!! I have made multiple calls, and was told by the 2nd to last svc call, I need to have 3 tickets within 30 days (like I have time to call you everytime this happens!!!!!!!). Yesterday was my call for the 3rd ticket. I got some CRAZY comcast guy (all others have been GREAT) who could've cared less. He did apprarently enter my 3rd ticket (CR332913602) I guess they are going to watch my signal fro the next 10 days. I guess they are going to call me with the results in 10 days. Yeah - HIGHLY DOUBTFUL!
I moved to Comcast Biz internet because this SAME ISSUE was happening on the residential side. For the last 2 years!!!!!
I am very upset - between the cost of business comcast for phone/internet - I am paying out the nose for the tv because I have no bundle. Between the two close to $250.00/month. Getting ready to drop comcast altogether and go back to AT&T. I like how the comcast guarantee says something about...if it doesn't work, you dont pay for it. Yeah - You have to call to complain and HOPE the person on teh line gives you the credit. I will say that last month they credited the entire amount. Appreciate it - but rather FIX IT!!!!!!!!!!!!!!!
Anyone out there!!!!!! HELLO!
The issue is definitely still persisting. I had a technician who was out here yesterday and yet thi...
The issue is definitely still persisting. I had a technician who was out here yesterday and yet this morning internet and phone drop. Phone has no dial tone intermittently, which is the same symptom that keeps occurring.
Is there a way to escalate this to a regional supervisor? I have had more than 10 service calls and none have fixed the problem. I don't know how to run a business when my internet and phone drop out unexpectedly.
Thank you for the help!
This is still happening. Others in my neighborhood experience the same issue. Techs have been out t...
This is still happening. Others in my neighborhood experience the same issue. Techs have been out to my house 20 times (no joke).
I haev spoken to the regional manager. What can be done to improve the reliability in the area? Something is wrong with the network. Backup DSL works fine here as well, but I'm not paying Comcast to use a backup.
Would really like a solution here since this has been going on for 1 year now.
The problem got better and now is back. I know we had at least two outages in the area, but it is d...
The problem got better and now is back. I know we had at least two outages in the area, but it is driving me crazy.
Here are the cable modem signals. I literally see server ping go from 20ms to 4000ms. it can last 5 seconds or 20 minutes
speed gets degraded too as you can see
I've been having very similar problems and it always seems to resolve itself before the technician ...
I've been having very similar problems and it always seems to resolve itself before the technician comes out for the scheduled appointment.
Is there any solution from Comcast?
I noticed that I can ping my router fine, and I can ping my comcast modem fine, but if I try to ping anything else I get severe packet loss.
When I signed into the modem interface, it seemed that I didn't have a:
WAN DHCP IP Address
WAN DHCP Default Gateway
My understanding is that when the modem connects to the comcast DHCP server for my area, it should assign these to the modem but it doesn't seem like this is happening 100% of the time.
Hello kareth, All we are asking the actual screen of the IP-Gateway's channel levels. ...
All we are asking the actual screen of the IP-Gateway's channel levels.
Here are the steps:
1. Log into the IP-Gateway using 10.1.10.1 (unless it was changed to fit your network need)
2. Go to the Gateway Summary
3. Click on the Cable Modem Tab.
4. Take the screen using "print screen" button on your keyboard.
5. Open an image program (paint for example)
6. Paste the image by holding "CTRL" button then pressing V
7. Save the image then upload it to the forum.
This happends to us as well; far to frequently than it should for a business class service. Fortuna...
This happends to us as well; far to frequently than it should for a business class service. Fortunately we have a backup DSL line which is slower, but very reliable. Still it causes issues with our internet sites and remote customers. Hopefully support can dial it up a notch and figure out why these occur.
I found some info on this case. It looks like the current estimated time of repair is 12:38 PM toda...
I found some info on this case. It looks like the current estimated time of repair is 12:38 PM today. If you're still having any issues after that time, power cycle your modem and run another speed test. If the test is still slow let us know and we can check for more updates.
I have experienced the exact same thing over the past 24hrs as well as a friend of mine across town...
I have experienced the exact same thing over the past 24hrs as well as a friend of mine across town. I have no idea what is going on.
I spoke with tech support and they gave me the usual nonsense. It's my modem or router and they hav...
I spoke with tech support and they gave me the usual nonsense. It's my modem or router and they have no network issues whatsoever. They insist that the speedtest results are not valid since the comcast speedtest is reporting normal speed. I told them that I am getting exactly 12meg download from my work server as well and they don't think that matters either. In short, nothing is wrong with our connection as far as they are concerned and they don't have any solution.
He did not
I contacted support again and provided some information. I was informed that a tech would be ...
I contacted support again and provided some information. I was informed that a tech would be fixing this for the area. So all should be good now if not soon.
Hello KubuliJohn, I apologize but the model of Cisco business gateway you are using ma...
I apologize but the model of Cisco business gateway you are using may not supply the dynamic features that a privately owned router could provide. Based on what was discussed if this page does not supply the needed features you may want to consider 3-party equipment. I does this answer your question?
It should be in the hands of the Tier II support team within a few hours. I doubt they will identif...
It should be in the hands of the Tier II support team within a few hours. I doubt they will identify and resolve the issue by the end of the day as it may escalate to our NOC. In the event that does occur you are usually looking at a few days to a resolution. Again this is all speculation based on past experiences with escalations.
I'm back in business and sync working over past 24 hours. Thanks for all your help.
My apologize if I was unclear with my question. When you are having issues connecting are you notin...
My apologize if I was unclear with my question. When you are having issues connecting are you noting any lags in speed or intermittent connection? I am thinking it may lean on your certificate issue but I am trying to help isolate that as our point of resolution.
It sounds like the best course of action here would be to swap the modem out for another one. Thoug...
It sounds like the best course of action here would be to swap the modem out for another one. Though, you could also try do a hard reset on the modem in the hopes it downloads some updated firmware which may fix the issue.
We've had several techs come out, and have been escalated to 'tier 2' twice now. First time t...
We've had several techs come out, and have been escalated to 'tier 2' twice now. First time they labeled it an area issue, and that it would be fixed. After no results, reaching out to them revealed that said 'area issue' didn't even apply to us.
Asked me to gather data about connection drops, I wrote a simple script that curl'd www.comcast.net continuously and logged when it was unable to. The data suggests that our connection drops almost every 5 minutes like clockwork.
I'm fairly positive that they never deauthorized our static IP when we moved from one location to another, and we're getting a conflict, but no one believes me.
Bypassed the splitter, still going through the lightning arrestor, and I am at 49/52 dBmV. Downstr...
Bypassed the splitter, still going through the lightning arrestor, and I am at 49/52 dBmV.
Downstream is 8/8/7/5/3/4/4/4.
Bypassed the lightning arrestor with no change at all. Removing the splitter brought it down. Should I continue to press for a service role as this will be an issue I deal with often (service-side issue [tap, amp, etc])?
Yes the upstream is out of spec; try removing the splitter if you can, and see if that changes anyt...Yes the upstream is out of spec; try removing the splitter if you can, and see if that changes anything. With DS power between 0-4, you have some headroom. Try to keep DS power below 9-10 if you can.
Did this writer--who posted in August 2013--ever get an answer? I have the exact same pr...
Did this writer--who posted in August 2013--ever get an answer? I have the exact same problem--custom Comcast exchange address and I cannot sync with Android! Did anyone overcome this problem? I was wondering if it was the port that seems to be the default that is inserted by the phone --443. Is 443 the right port? Thank you.
I have this problem as well. It started sometime on Wednesday. Trying to contact Comcas...
I have this problem as well. It started sometime on Wednesday. Trying to contact Comcast Technical support led me into the realm of the absurd. Apparently now, in order to even report a problem like this requires a subscription to Signature Support, starting at $29.95 a month.
I am so angry!!!
But, in order to continue to connect to an exchange server on your Android device, you'll need to enable "Accept all SSL Certificates" on the account ("Incoming settings"). They've apparently screwed with their SSL certificate, perhaps in preparation to replace it on the 29th of July (the date it shows it will expire).
iOS devices don't seem to have a problem accepting the invalid SSL crt.
My daily driver is a webOS Pre 3. If you use a browser on any webOS device and go to the url you enter for the Exchange Server, a warning will popup asking if you want to trust the certificate. If you tap on "Trust Always", the problem should go away.
I hope this helps someone.
i am having the same problem. i have called comcast as well and they say it is a problem with...
i am having the same problem. i have called comcast as well and they say it is a problem with outlook, is there any systems admins that can enlighten us with what to do?
This is the problem, which is apparently not happening on all comcast servers: Comcast.net is run ...
This is the problem, which is apparently not happening on all comcast servers:
Comcast.net is run by "unknown".
I'm not following what you guys are saying is the solution to this. I have a Windows Phone th...
I'm not following what you guys are saying is the solution to this. I have a Windows Phone that's been down for two days now as a result of this exact issues. Are there any resolutions? I just got off of the phone with Comcast support and they are clueless on how to resolve this. They have just escalated me to tier 2 support.
I don't know much about Windows Phones. A Windows 8 phone should give you the option to in...
I don't know much about Windows Phones.
A Windows 8 phone should give you the option to install the untrusted certificate but you might need to recreate the account in order to get the option to install the untrusted certificate.
On a Windows 7 phone, you might try using the browser on your phone to get the Certificate. On you phone's browser, enter the Exchange Server url, e.g., "https://mail.mp02.comcast.net". If you get popup asking if you want to trust the website, tap something like "Trust Always" which should allow you to install the certificate on your phone.
Or instructions from this link might work:
"In order to make Windows Phone 7 trust an otherwise untrusted certificate authority, you have to jump through a few hoops. The first thing that you have to do is to set up an e-mail account on the device that does not depend on SSL encryption. For example, you might link a Windows Live Hotmail account to the Phone.
"After doing so, you can e-mail the CA certificate to the account that you have set up on the phone. When the message arrives, just open the attachment and the certificate will be installed, and ActiveSync should begin working.
"Of course, things are rarely as simple as they seem. There is one major caveat to the method that I just explained. Windows Phone 7 only recognizes two certificate formats: .CER and .PFX. Normally if you export a CA certificate it will be in .CRT format. If this happens, then you must rename the certificate so that it uses a .CER extension."
In order to get the certificate, go to your Exchange Server website on your PC, then (using Firefox): Click on the Lock icon in the browser> More Information>View Certificate>Details>Export. So then you will need to rename the "exchange.businessclass.comcast.net.crt" to "exchange.businessclass.comcast.net.cer" and e-mail it to your phone as instructed above.
I've also tried to get Comcast to Acknowledge the problem (After being told repeatedly that it isn't a Comcast problem, which it obviously is!). There is supposedly a ticket issued.
Having the same problem, using Touchdown on Android and an activesync connection. Something's borke...Having the same problem, using Touchdown on Android and an activesync connection. Something's borked... My connections are rejected because there is "no peer certificate." Any Comcast admins care to comment?
How did you get your Android phone to sync to comcast e-mail account? I have a custom domain ...
How did you get your Android phone to sync to comcast e-mail account? I have a custom domain name (company.com) but I get all the way to the page where I put in my DNS info and can go no further. I get a message that my username/password is incorrect. Do you sync through Exchange ActiveSync?
Have an Samsung Galaxy III running Android 4.1.2. I'm trying to sync to my comcast business e...
Have an Samsung Galaxy III running Android 4.1.2. I'm trying to sync to my comcast business e-mail account, which uses my company's domain name. I have followed the Comcast on-line instructions (which pictoral steps appear slightly different on my phone from those on the website) and can get to the stage where I enter the DNS info to sync up. When I hit "next" I first get a certificate warning (out of date) but continue through this and get a mesage "Username/Password incorrect." I know they are not so does anyone have any thoughts?