Search the Community
Help & Support Forums
- Business Internet & Ethernet
- Active Core
- Cloud Solutions
- Billing & Customer Service
- Business Phone
- Business TV
- Think Tank
- Welcome Community
In the current version of Mail: Mail > Preferences > Accounts Click + under Ac...
In the current version of Mail:
- Mail > Preferences > Accounts
- Click + under Account column
- Choose Exchange
- Email Address: Enter your Comcast Business email address - e.g., firstname.lastname@example.org
- Password: Enter your Comcast Business logon password
- Sign In
Mail will use autodiscovery to configure your account.
I'm seeing the same thing with what looks to be the same modem make and model (arris/motorola SB614...
I'm seeing the same thing with what looks to be the same modem make and model (arris/motorola SB6141).
So I'm calling Comcast support tomorrow to start a ticket and watching to see if you have any luck.
Cheers, Steve H.
Yes the upstream is out of spec; try removing the splitter if you can, and see if that changes anyt...Yes the upstream is out of spec; try removing the splitter if you can, and see if that changes anything. With DS power between 0-4, you have some headroom. Try to keep DS power below 9-10 if you can.
Bypassed the splitter, still going through the lightning arrestor, and I am at 49/52 dBmV. Downstr...
Bypassed the splitter, still going through the lightning arrestor, and I am at 49/52 dBmV.
Downstream is 8/8/7/5/3/4/4/4.
Bypassed the lightning arrestor with no change at all. Removing the splitter brought it down. Should I continue to press for a service role as this will be an issue I deal with often (service-side issue [tap, amp, etc])?
Hi Noel. I checked the IPv4 IP address assigned to the device associated with this accou...
Hi Noel. I checked the IPv4 IP address assigned to the device associated with this account. That IP scope had a dual assignment on the network. That issue has been corrected. Please verify that you are now able to connect to the Internet.
You are the man John!!! I've been getting the run around for 2 days!! We finally got two upper leve...
You are the man John!!! I've been getting the run around for 2 days!! We finally got two upper level guys (one was the Technical Operations Supervisor) out to our site to look at our problem. First I demotrated with my laptop connected to the CG that a trace to www.comcast.net via IPv6 worked perfect and that IPv4 failed. Then I showed him that I could do a sucsesful trace to 126.96.36.199 via the CG web interface. Then they said, "well have you tired a trace to 188.8.131.52 with your laptop". I said yeah and then went to demostrate and to my suprise it worked. Hahaha. So then I did a trace to www.comcast.net and it worked too. We were all confused about why it magically started working. I just looked at some timestamps and it started working about the time you posted this. So it turns out you are our hero!
So a big thanks goes to you John! We've got 100 people at our office and they were all chearing when they started seeing emails coming in.
Hi Noel. Thanks for the follow up. I apologize the delay in resolving this issue. ...
Hi Noel. Thanks for the follow up. I apologize the delay in resolving this issue. Please let me know if additional assistance is needed.
I had this same problem, i solved it by calling tech support and having them assign me a new static...
I had this same problem, i solved it by calling tech support and having them assign me a new static IP. Solved in less than 20 mins including hold time. Might not be an option for everyone, but it works.
We've had several techs come out, and have been escalated to 'tier 2' twice now. First time t...
We've had several techs come out, and have been escalated to 'tier 2' twice now. First time they labeled it an area issue, and that it would be fixed. After no results, reaching out to them revealed that said 'area issue' didn't even apply to us.
Asked me to gather data about connection drops, I wrote a simple script that curl'd www.comcast.net continuously and logged when it was unable to. The data suggests that our connection drops almost every 5 minutes like clockwork.
I'm fairly positive that they never deauthorized our static IP when we moved from one location to another, and we're getting a conflict, but no one believes me.
I'm having this problem too. Here's my setup: I have a 5 static IPs on this connection. I ...
I'm having this problem too.
Here's my setup: I have a 5 static IPs on this connection. I have 4 servers and a router for the rest of my network.
I can start a ping on my static IP gateway and get about 40% packet loss. I tried running this ping from my workstation (through my router), from one of my servers (directly connected to the modem) and from my router (also connected directly to my modem). They all show the same behavior and they all start dropping packets at the same time.
Here's another interesting issue: whenever I try to connect to my modem's web interface (10.1.10.1), whenever I see packet loss, the modem's web interface also stops responding. I tried changing the cable between my modem and my router, same problem. I tried connecting my laptop directly to the modem and I still get the same problem.
I can ping anything within my local network and I have no problem. I can also ping my server's external IP addresses and have no problem either.
Now, I know that before I upgraded my internet connection, we had a 50mpbs connection with a Netgear modem. And when I logged in to the Netgear modem, the WAN address was a random IP address assigned from their DHCP. It was my understanding that any static IP routing was happening through a tunnel that was configured between the device and their network and everything was being tunneled through that IP, assigned by their DHCP server. Now, that Cisco modem is showing its WAN IP address to be my static IP's gateway. Maybe the modem has different capabilities, I don't know, but I never had any issue with the Netgear modem before.
Anyone else ever had an issue like that?
The issue we found was verified, and has been fixed. Thanks.
Hi Sean. Please send me a private message with the Static IP associated with your account.
Thanks! I was given a direct line to a supervisor, which turned out to be on vacation, and the res...
I was given a direct line to a supervisor, which turned out to be on vacation, and the response from the one answering was to do a second service call even though the first one already established that there was nothing to do locally.
How do I post the IP-gateway channel level? is there a command I need to run?
This happends to us as well; far to frequently than it should for a business class service. Fortuna...
This happends to us as well; far to frequently than it should for a business class service. Fortunately we have a backup DSL line which is slower, but very reliable. Still it causes issues with our internet sites and remote customers. Hopefully support can dial it up a notch and figure out why these occur.
It seems like there are alot of outages and node issues in my area. Is this common? It would be nic...
It seems like there are alot of outages and node issues in my area. Is this common? It would be nice to escalate it. I've talked to the regional supervisor, but he was not helpful. Would be great to get the node and area upgraded so we don't have frequent degradations and outages. Is it possible to get some help with this?
I have been having the same issue - Villa Park, IL area - I have no idea where the others are at.&n...
I have been having the same issue - Villa Park, IL area - I have no idea where the others are at. All week issues with intermittent dropping of both phone & internet. Sometimes, both just stop and reconnect within 60 seconds - other times the modem & phone go out, I get disconnected from VPN, dropped from my call with the client (which is also web conferencing) and connect after 3-4 min.
I am TIRED of it!!! I have made multiple calls, and was told by the 2nd to last svc call, I need to have 3 tickets within 30 days (like I have time to call you everytime this happens!!!!!!!). Yesterday was my call for the 3rd ticket. I got some CRAZY comcast guy (all others have been GREAT) who could've cared less. He did apprarently enter my 3rd ticket (CR332913602) I guess they are going to watch my signal fro the next 10 days. I guess they are going to call me with the results in 10 days. Yeah - HIGHLY DOUBTFUL!
I moved to Comcast Biz internet because this SAME ISSUE was happening on the residential side. For the last 2 years!!!!!
I am very upset - between the cost of business comcast for phone/internet - I am paying out the nose for the tv because I have no bundle. Between the two close to $250.00/month. Getting ready to drop comcast altogether and go back to AT&T. I like how the comcast guarantee says something about...if it doesn't work, you dont pay for it. Yeah - You have to call to complain and HOPE the person on teh line gives you the credit. I will say that last month they credited the entire amount. Appreciate it - but rather FIX IT!!!!!!!!!!!!!!!
Anyone out there!!!!!! HELLO!
The issue is definitely still persisting. I had a technician who was out here yesterday and yet thi...
The issue is definitely still persisting. I had a technician who was out here yesterday and yet this morning internet and phone drop. Phone has no dial tone intermittently, which is the same symptom that keeps occurring.
Is there a way to escalate this to a regional supervisor? I have had more than 10 service calls and none have fixed the problem. I don't know how to run a business when my internet and phone drop out unexpectedly.
Thank you for the help!
This is still happening. Others in my neighborhood experience the same issue. Techs have been out t...
This is still happening. Others in my neighborhood experience the same issue. Techs have been out to my house 20 times (no joke).
I haev spoken to the regional manager. What can be done to improve the reliability in the area? Something is wrong with the network. Backup DSL works fine here as well, but I'm not paying Comcast to use a backup.
Would really like a solution here since this has been going on for 1 year now.
The problem got better and now is back. I know we had at least two outages in the area, but it is d...
The problem got better and now is back. I know we had at least two outages in the area, but it is driving me crazy.
Here are the cable modem signals. I literally see server ping go from 20ms to 4000ms. it can last 5 seconds or 20 minutes
speed gets degraded too as you can see
I've been having very similar problems and it always seems to resolve itself before the technician ...
I've been having very similar problems and it always seems to resolve itself before the technician comes out for the scheduled appointment.
Is there any solution from Comcast?
I noticed that I can ping my router fine, and I can ping my comcast modem fine, but if I try to ping anything else I get severe packet loss.
When I signed into the modem interface, it seemed that I didn't have a:
WAN DHCP IP Address
WAN DHCP Default Gateway
My understanding is that when the modem connects to the comcast DHCP server for my area, it should assign these to the modem but it doesn't seem like this is happening 100% of the time.
Hello jlg4554 and welcome to forums. In trying to isolate this issue for you I have a ...
Hello jlg4554 and welcome to forums.
In trying to isolate this issue for you I have a few questions. Do you have a DHCP server to handle IP addressing or is this being handled by your wireless router. If this is being handled by your router and not a server, do you know the limits of how many devices can connect wireless? Please provide us with more information so we help find a solution for you.
@ Phil - just sent you a private message. called customer service today, now it's my modem...
@ Phil - just sent you a private message. called customer service today, now it's my modem despite me telling him it's not so another tech will be dispatched tomorrow and i'm sure they will create an "internal" ticket for the line team and i will have been without service for 21 days.