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I have tried calling the helpline number several times and nobody picks up. I have an account I am ...
I have tried calling the helpline number several times and nobody picks up. I have an account I am locked out of due to the migration. Could someone assist me please.
I just responded to your private message. Please send a reply there.
I just responded to your private message. Please send a reply there.
We have used Outlook 2007, then 2010 and then 2013 (as part of Office 365) since available to conne...
We have used Outlook 2007, then 2010 and then 2013 (as part of Office 365) since available to connect to our comcast hosted exchange accounts.
All have functioned flawlessly until comcast upgraded their Exchange servers to Exchange 2010 from Exchange 2007 at the end of last week.
I can connect android devices with ActiveSync using the new server address in DNS settings, but can't connect with Outlook 2013 from either of two laptops running Win 8.1 Pro. The web Outlook access functions normally.
The autodiscover type account creation in Outlook fails, with "unable to make encrypted connection to server, hit ... to proceed with unencrypted connection" or similar error.
Manual creation of the email account done through the control panel fails, as no connection to the server can be made.
I called comcast tech support, and was told that only Outlook 2010 was supported, and that they were told not to provide any tech support for Outlook, and they recommended that I try Outlook 2010.
The 32 bit Outlook 2010 that I downloaded from comcast installed, but couldn't successfully connect, either.
Microsoft TechNet or Office.com search indicates that they only recommend that one version of Outlook be installed on a system.
What is the problem? Outlook 2013 is compatible with Exchange Server 2010, just as it was with 2007.
This has wasted a large amount of time, and I would appreciate some assistance in resolving this problem.
Have also tried deleting the existing Outlook profiles on each system. An IMAP account from the ISP I have at home (charter, which splits our city with comcast), but not the exchange account can be added back, with the same errors noted above.
...for our domain is not configured correctly. Left message with tier 2 support with this information...
I found this post while searching on migrating from Comcast exchange server to office 365.
I have given up on Comcast exchange support. I recieved same response from tier 2 support, We do not support Outlook.
I pay for an exchange server from comcast and you provide Outlook client for me to download and connect to your server but you do not support that sceanario.
Our mail works very slowly but our calender wont update on the server when making apointment in Outlook 2010 or 2013.
I discovered that the DNS settings for the autodiscovery for our domain is not configured correctly. Left message with tier 2 support with this information and never heard back and they closed the ticket.
I long for the days wehn my calender on my phone was updated with my desktop calender. Apparently that impossible for comcast fix.
We are experiencing the same issue. As soon as upgrade was complete we were unable to connect...
We are experiencing the same issue. As soon as upgrade was complete we were unable to connect to exchange. Attempted to create new profile, add a new mailbox and the only option Autodiscover returned was imap when we need full exchange connectivity. Here are our server settings (minus the email address). If you are unable to fix the autodiscover issue quickly, can you please provide a set of instructions for manually entering the settings?User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.143 Safari/537.36The required version of Silverlight is installed: YesRequired version of Silverlight: 2.0.31005.0Outlook Web App experience: PremiumUser language: English (United States)User time zone: (UTC-08:00) Pacific Time (US & Canada)Exchange mailbox address: /o=W14C/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=2727234c2Host address: http://webmail.w14c.comcast.net/owaVersion: 18.104.22.168Host name: webmail.w14c.comcast.netExchange Client Access server name: W14CAS-WC-C8.w14c.comcast.netExchange Client Access server .NET Framework version: 2.0.50727.5472Client Access server operating system version: Microsoft Windows NT 6.1.7601 Service Pack 1Client Access server version: 22.214.171.124Client Access server platform: 64bitMailbox server name: W14MBX-WC-C1.w14c.comcast.netMailbox server Microsoft Exchange version: 126.96.36.199Client Access server operating system language: en-USClient Access server language: en-USClient Access server time zone: (UTC-05:00) Eastern Time (US & Canada)Other Microsoft Exchange server roles currently installed on the Client Access server:Authentication type associated with this Outlook Web App session: KerberosPublic logon: NoInternal POP setting:Server name: WCpop.w14c.comcast.netPort: 110Encryption method: TLSInternal IMAP setting:Server name: WCimap.w14c.comcast.netPort: 143Encryption method: TLSCustom Forms: loadedSegmentation settings: fffffffeefc177bfRestricted functionality settings: fffffffeefc177bf
I am also not able to set up Outlook 2013 except using IMAP protocol. I checked my DNS setting and ...
I am also not able to set up Outlook 2013 except using IMAP protocol. I checked my DNS setting and I removed some of the old references to the hmc1 server and replaced with the new server data. At this time, I am still stuck with the same situation.
One way to use autoconfigure in Outlook that has changed is to do the following: . 1) Launch Outl...
One way to use autoconfigure in Outlook that has changed is to do the following:
1) Launch Outlook
2) hold down the Ctrl key and right mouse click on the Outlook icon in the systray (Outlook icon in lower right next to the date/time)
3) Select "Test E-mail AutoConfiguration"
4) Provide the email and password for the Outlook that you are configuring
5) Uncheck everything except "Use AutoDiscover"
6) Click Test
This should fix your configuration assuming that server was setup correctly.
BTW Comcast outsouces its Exchange installation. I never could get in touch with anyone at Comcast that had any Exchange administration background. I was escalated to tier 2.5 and could never get anyone to call me back.
I too same problem - 1. What is your domain name? CJS.comcastbiz.net 2. Can you access the webmail?...I too same problem - 1. What is your domain name? CJS.comcastbiz.net 2. Can you access the webmail? yes 3. Have you tried create a new Outlook profile on different computer? yes, new computer just purchased and office 365 will not connect to the exchange server.
I am also having the same problems with Outlook 2013 since I installed it in May. I thought ...
I am also having the same problems with Outlook 2013 since I installed it in May. I thought I had a workaround by setting up on the old POP server, but only a few emsils are coming through. Technical support is non-responsive.
We usually send newsletters to our customers without a problem always staying under ...
We usually send newsletters to our customers without a problem always staying under the 1000 per hour limit. Now only the first few are sent before receiving an email notifying us that we have exceeded the limit.
The emails are scheduled to send 900 per set and then wait 1 hour for totals to reset. Within a minute or so of starting each set of emails, we exceed the limit and receive the email notification from comcast.
Hello Mike_M and welcome, Please make sure that your email limits meet this email sizing i...
Hello Mike_M and welcome,
Please make sure that your email limits meet this email sizing information .
Hope this helps you out.
The limit is NOT being exceeded according to the link you provided but I am still getting limit exc...
The limit is NOT being exceeded according to the link you provided but I am still getting limit exceeded messages. NOTHING is being reset after 45 minutes as stated in my previous post.
...automatically generated Delivery Status Notification. Unable to deliver message to the following...
Our business is having an issue where emailed receipts sent to customers using comcast.net emails do not receive the email. Our email account receives the following error:
This is an automatically generated Delivery Status Notification. Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.
According to this thread, it seems Comcast may have blocked our emails as spam:
Other customers that do not use Comcast are able to receive our company's emails. Below is the full header information from a successfully delivered email with the recipient email address removed, hopefully this will be enough to unblock our emails. Let me know if we can provide further information to help resolve this issue.
Received: (qmail 5629 invoked by uid 30297); 19 Feb 2015 17:31:55 -0000 Received: from unknown (HELO p3plibsmtp03-02.prod.phx3.secureserver.net) ([188.8.131.52]) (envelope-sender <firstname.lastname@example.org>) by p3plsmtp21-05.prod.phx3.secureserver.net (qmail-1.03) with SMTP for <>; 19 Feb 2015 17:31:55 -0000 Received: from freedonationkiosk.com ([184.108.40.206]) by p3plibsmtp03-02.prod.phx3.secureserver.net with bizsmtp id uHXu1p01v0DFzsa01HXvD2; Thu, 19 Feb 2015 10:31:55 -0700 Received: from mail pickup service by freedonationkiosk.com with Microsoft SMTPSVC; Thu, 19 Feb 2015 11:31:54 -0600 MIME-Version: 1.0 Sender: "FreeGivingkiosk" <noreply@freeGivingkiosk.com> From: "FreeGivingkiosk" <noreply@freeGivingkiosk.com> To: Date: 19 Feb 2015 11:31:54 -0600 Subject: Donation Receipt: Thank you for Donation
Hello FreeKiosk and welcome, It is very possible that Comcast could be spamming your email...
Hello FreeKiosk and welcome,
It is very possible that Comcast could be spamming your email address due to the email suffix " freeGivingkiosk.com ". If you need to unblacklist you email address please try www.comcastsupport.com/rbl or for security assistance try Cips_AbuseAdmin@cable.comcast.com .
Hope this helps you out.
There seems to be a huge disconnect of misleading information between the Cloud Solutions desk and ...
There seems to be a huge disconnect of misleading information between the Cloud Solutions desk and what Comcast Business Office 365 Migration actually entails.
I was under the impression from the CSR folks of Cloud Solutions that our company would have Global Admin control of our Office 365 email accounts so that we can add/remove licenses, change/edit users, upgrade/downgrade at will and manage domains on our own without having Comcast meddle in everything since you guys will no longer be hosting our Name Servers and Email and outsourcing all email and cloud hosting to Microsoft.
But now I'm hearing conflicting information that Comcast Business intends to retain control of the Global Admin account and basically make us go through them in order to access services that MICROSOFT provides and maintains, while billing us and making us pay for it. In addition, Comcast Business wants our company's DNS registrar login credentials too.
Comcast Business is very confusing. "Do you want us to update your DNS settings?" This is from an e...
Comcast Business is very confusing. "Do you want us to update your DNS settings?" This is from an email 9/29/17.
Then right under that question is "Manual" and only 1 button that says Continue and a disclaimer for DNS settings manually...
...your account" on the office365 site, hoping to reset the password there, but I get the message below...
Last week, the four mailboxes in my custom domain were migrated to Office365. My primary email address migration went without incident. Two of the other four (I'm waiting to hear back on the 4th one) encountered problems and we cannot access those mailboxes.
For one of the mailboxes, Outlook was being used and outlook assistant was installed before the upgrade. During the migration, I was asked to enter the password, which was unavailable. At that time, I attempted to reset the account password via the Comcast Business web site. The password was successfully modified, but I could not get authenticated to complete the mailbox migration. Since then, resetting the Comcast password allows us to access mail up to the point of the migration, but nothing since. I found a reference to changing the password, which acted differently than just a password reset. This prompted me with a security question and I was able to provide the appropriate response and change the password - but I still can't access email on Office365.
When I go to the Microsoft Office365 online login page, my account works without any problem, but when I enter the other account email, and the password I reset it to, it comes back as an invalid id or password. Doesn't seem the Comcast password is getting sync'd with the Office365 site. I also attempted the "Can't access your account" on the office365 site, hoping to reset the password there, but I get the message below. Attempted to click on the "contact your admin" link, but I, as the primary account do not get an email.
You cannot reset your password at this time because your administrator has not configured password reset for your organization. There is no further action you can take to resolve this situation. Please contact your admin and ask them to configure password reset. To learn more about password reset configuration read the article Quick Start: Azure AD self-service password reset.
If you'd like, we can contact an administrator in your organization to reset your password for you.
Additional details: SSPR_0011: Your organization has not defined a password reset policy. Please contact your admin and ask them to define a password reset policy.
What do I need to do to get passwords in sync again and get access again to these two (and perhaps three) mailboxes??
...the access to your mailboxes. Please private message me your account number and the name of your...
Hi janasrs and welcome to the support forums.
I would like to assist with the access to your mailboxes. Please private message me your account number and the name of your business.
...or the emails contained in them did though, those are gone??). We can send a message out, but we...
We migrated yesterday, even though we downloaded the Outlook Assistant and got the A-OK in that app, I still had to add the account following the directions in the Microsoft link from the email to get it to load in our Outlook 2010. When I did, our old email inbox loaded (none of our folders or the emails contained in them did though, those are gone??). We can send a message out, but we cannot receive any new emails in. When Outlook searched for the settings it didn't find secure settings to use for our account so it connected via unsecure. Is this why I cannot receive messages and where can I find the correct settings to manually set it up? I have also tried on my iPhone and the same thing happens, I can load the inbox and all messages that were sent before the migration time, but none that have come in after migration.
Hi altra and welcome to the support forums. I responded to your private message...
Hi altra and welcome to the support forums.
I responded to your private message. Please reply to me there.
I received an email saying that my email will be migrated to Microsoft Office 365. The ema...
I received an email saying that my email will be migrated to Microsoft Office 365.
The email says, "By migrating to Office 365 you are accepting the terms of agreement within." What are those terms of agreement? Where can I find it?
It also says, "Going forward Comcast Business will continue to honor the free email boxes for the duration of your contract." Does that mean for the duration of the contract until it is renewed or until I ultimately cancel my account/contract?
If it is the case that I will incur charges for these email boxes, how do I opt out of the migration and cancel my email boxes?
Any help is greatly appreciated.
4Crawler, thank you for sharing your experience. After reading your post, I checked out my Cl...
4Crawler, thank you for sharing your experience. After reading your post, I checked out my Cloud Solutions account. Under Account -> Dashboard, I can see that Office 365 Business Essentials was added 8 days ago. Clicking it takes me to the Manage Apps page. When I click on the Update Subscription tab, I can see that the plan costs $6.95 / User / Month, but a discount was also applied, saying that I "Save $6.95 on the first 24 payments". Furthermore, at the bottom, it says that:
- "Total recurring monthly fee as of 09/30/17: $0.00"
- "Total recurring monthly fee as of 03/29/19, after 24 months discount: $6.95"
Thankfully, this clearly answers my question. I'm getting the free email box for the duration of my current contract until it gets renewed, which is apparently 2 years. I can rest assured that the migration shouldn't cost anything, but I'm still going to keep an eye on any unruly charges. Thanks again 4Crawler.
The Cloud Solutions marketplace from Comcast Business is a suite of cloud-based business solutions ...
The Cloud Solutions marketplace from Comcast Business is a suite of cloud-based business solutions that can be purchased a-la-carte, without the additional expense of owning local hardware. These business grade services have been handpicked because they meet security, redundancy and customer service needs. The Cloud Solutions marketplace removes the headache of researching the multitude of online applications by hand-selecting products that meet our rigorous criteria and offering them to our customers in one location. Customers can easily manage their users, permissions and business applications across multiple categories using a single sign-on with a Comcast Business online account
To access the Cloud Solutions marketplace simply sign in to your Comcast Business online account and select Cloud Solutions from the Main Menu.
If you require real-time assistance with either accessing the Cloud Solutions services or support with the products, don't hesitate to call us at: 1-855-867-5010 (Option 2)
or via email at: email@example.com
The Cloud Desk Sales team is available from 8:00 AM - 9:00 PM EST Monday - Friday.
The Cloud Desk Support team is available from 9:00 AM - 5:00 PM EST Monday - Friday.
If you would like additional information about Cloud Solutions or obtaining these new services please see here:
...at all numbers when the only way through the phone tree was to leave a call back number and message...
This migration has put my business domain email service down for the last three days solid. I have called the numbers provided, I have Quotewritten to the email addresses provided. I have called other Comcast Business numbers (standard repair, etc.) ALL TO NO AVAIL!
I have left messages at all numbers when the only way through the phone tree was to leave a call back number and message. I have left my information and email address (another working one, since the Comcast one is dead) . I have waited and waited and waited. Three whole days have now passed and no one from Comcast has called or written.
I have been sent a message thanking me for having paid $9.95 to Cloud Services, sort of a receipt, EXCEPT there is no explanation whatsoever on this acknowledgement of payment as to what in the world I have paid for! I certainly have not received any software or anything else except frustration and headaches.
My business is in jeaopardy because of this sirtuation and this stupid Forum is about the only place I can turn to. I have no hope anymore. I will never receommend Comcast Business Cloud Servides to anyone. I will try to find ways to publicize what Comcast has done. This migration that was the brainchild of Comcast and in which Comcast solicited my business's participation has been a total failure. No one at Comcast even bothers to answer or return calls or emails. I have been a business customer for several years.
Just to be clear: The Admin message above states that the Cloud Support Team is available from...
Just to be clear: The Admin message above states that the Cloud Support Team is available from 9-5PM EST. THIS IS FALSE ! The support team has been enirely unavailable for at least the last three days.
Good Morning, I just received an email this morning regarding the migration of MS Exchange...
I just received an email this morning regarding the migration of MS Exchange to Office 365 with my scheduled migration date of 9/25/17. As with most "informative" messages from Comcast the content is severely lacking. If Comcast_Phil or one of the other reps monitoring the forums would answer the following questions, so I can make an informed decision, I would greatly appreciate it.
1. As pointed out by another post, the email sent regarding the migration, states the cost would be "lower" than what you're paying now. As email/Exchange was included in my original contract for service, what is the cost for migrating to Office 365 for email and or cost per mailbox?
2. As my email is "run" from a sub-domain, also included in my original contract, how will this work with the migration should I choose to remain with Office 365? Will that domain be migrated as well?
3. If I choose a different solution for email, how long will it take for Comcast to release and or forward the DNS for the other domain?
1. If it's like my account, which had e-mail included at no additional cost, you'll be billed an ad...
1. If it's like my account, which had e-mail included at no additional cost, you'll be billed an additional $5.95/mail box at a minimum. Since my internet service bill did not increase, this is an additional $5.95/month I would have had to pay. Of and if you have phone service, add $5.00/mo. for each voice mail box.