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...at all numbers when the only way through the phone tree was to leave a call back number and message...
This migration has put my business domain email service down for the last three days solid. I have called the numbers provided, I have Quotewritten to the email addresses provided. I have called other Comcast Business numbers (standard repair, etc.) ALL TO NO AVAIL!
I have left messages at all numbers when the only way through the phone tree was to leave a call back number and message. I have left my information and email address (another working one, since the Comcast one is dead) . I have waited and waited and waited. Three whole days have now passed and no one from Comcast has called or written.
I have been sent a message thanking me for having paid $9.95 to Cloud Services, sort of a receipt, EXCEPT there is no explanation whatsoever on this acknowledgement of payment as to what in the world I have paid for! I certainly have not received any software or anything else except frustration and headaches.
My business is in jeaopardy because of this sirtuation and this stupid Forum is about the only place I can turn to. I have no hope anymore. I will never receommend Comcast Business Cloud Servides to anyone. I will try to find ways to publicize what Comcast has done. This migration that was the brainchild of Comcast and in which Comcast solicited my business's participation has been a total failure. No one at Comcast even bothers to answer or return calls or emails. I have been a business customer for several years.
Just to be clear: The Admin message above states that the Cloud Support Team is available from...
Just to be clear: The Admin message above states that the Cloud Support Team is available from 9-5PM EST. THIS IS FALSE ! The support team has been enirely unavailable for at least the last three days.
1. If it's like my account, which had e-mail included at no additional cost, you'll be billed an ad...
1. If it's like my account, which had e-mail included at no additional cost, you'll be billed an additional $5.95/mail box at a minimum. Since my internet service bill did not increase, this is an additional $5.95/month I would have had to pay. Of and if you have phone service, add $5.00/mo. for each voice mail box.
My coworker ran into the exact same problem after updating Thunderbird. So this seems to be a...
My coworker ran into the exact same problem after updating Thunderbird. So this seems to be a compatible issue with the latest version of Thunderbird. Just wonder if anybody at comcast has time check it out? Thunderbird is freely available and there should be quite a few of people using it (not really based on the responses here!).
I'm having the same issue, but I don't think this is a Thunderbird problem. I do not think that Com...
I'm having the same issue, but I don't think this is a Thunderbird problem. I do not think that Comcast doesn't seem to be supporting TLS on thier business class SMTP outgoing email servers. The older client may have been falling back to un-encrypted mode. On a side note, the residential service (Xfinity) server does support tls. I looked for a way to submit and support ticket on this issue but only found this forum. I doubt I could get my point across over the phone of what the problem is. Here's how I tested on my Arch Linux box using openssl.
[tsweets@keystone ~]$ openssl s_client -connect smtp.w14a.comcast.net:587 -starttls smtp
140715379508888:error:140790E5SL routines:ssl23_write:ssl handshake failure:s23_lib.c:177:
no peer certificate available
No client certificate CA names sent
SSL handshake has read 273 bytes and written 353 bytes
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
No ALPN negotiated
The residential service server (smtp.comcast.net) does
[tsweets@keystone ~]$ openssl s_client -connect smtp.comcast.net:587 -starttls smtp
depth=2 C = SE, O = AddTrust AB, OU = AddTrust External TTP Network, CN = AddTrust External CA Root
depth=1 C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO High-Assurance Secure Server CA
depth=0 C = US, postalCode = 19103, ST = PA, L = Philadelphia, street = 1 Comcast Center, O = Comcast Corporation, OU = Business Center, OU = Hosted by Comcast Corporation, OU = EliteSSL, CN = smtp.comcast.net
0 s:/C=US/postalCode=19103/ST=PA/L=Philadelphia/street=1 Comcast Center/O=Comcast Corporation/OU=Business Center/OU=Hosted by Comcast Corporation/OU=EliteSSL/CN=smtp.comcast.net
i:/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO High-Assurance Secure Server CA
1 s:/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO High-Assurance Secure Server CA
i:/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root
2 s:/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root
i:/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root
subject=/C=US/postalCode=19103/ST=PA/L=Philadelphia/street=1 Comcast Center/O=Comcast Corporation/OU=Business Center/OU=Hosted by Comcast Corporation/OU=EliteSSL/CN=smtp.comcast.net
issuer=/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO High-Assurance Secure Server CA
No client certificate CA names sent
Peer signing digest: SHA512
Server Temp Key: DH, 1024 bits
SSL handshake has read 5023 bytes and written 567 bytes
New, TLSv1/SSLv3, Cipher is DHE-RSA-AES256-SHA
Server public key is 2048 bit
Secure Renegotiation IS supported
No ALPN negotiated
Protocol : TLSv1.2
Cipher : DHE-RSA-AES256-SHA
Key-Arg : None
PSK identity: None
PSK identity hint: None
SRP username: None
TLS session ticket lifetime hint: 300 (seconds)
TLS session ticket:
0000 - 81 57 af d8 2c 70 20 f6-b8 1c a2 f5 3b bf 9d 35 .W..,p .....;..5
0010 - c5 98 1d 73 75 78 9f 62-3d 0d 94 15 9e 1c 15 aa ...sux.b=.......
0020 - f9 71 75 51 79 64 c6 81-70 fa d6 85 88 a8 81 04 .quQyd..p.......
0030 - 28 9d b3 53 2e 01 38 dd-83 64 6c bf 64 4e 41 66 (..S..8..dl.dNAf
0040 - a1 21 b3 21 83 96 90 1f-63 e6 dd 57 25 0d 36 3f .!.!....c..W%.6?
0050 - cb bd 13 b4 e4 41 88 92-20 43 ee 6d a3 29 a1 63 .....A.. C.m.).c
0060 - 94 19 99 46 f2 4a 9d 94-23 cc d0 f2 47 12 f4 62 ...F.J..#...G..b
0070 - ee 1f 5f 88 ae ab a9 c4-ea b9 fe ef 7d 5f e4 00 .._.........}_..
0080 - 0f 00 29 fb c6 7e a0 b0-07 9e a8 ea cf d7 49 42 ..)..~........IB
0090 - 69 7c d8 0e c9 c8 59 ad-3f 14 6b 75 8e bb 5b b5 i|....Y.?.ku..[.
Start Time: 1435714393
Timeout : 300 (sec)
Verify return code: 0 (ok)
So now we know why. Doubt if we will see a solution any time soon.
try using either port 465 or 587 if you want to use STARTTLS or SSL/TLS
Yes, the correct port is used for each protocol (if you have not not use Thunderbird, the software ...
Yes, the correct port is used for each protocol (if you have not not use Thunderbird, the software is smart enough to set the default port when a certain protocol is selected).
I can telnet directly to the port numbers on the server. So this could be a problem with Thunderbird.
If your Thunderbird is not working then better to migrate your files into Outlook PST file. A...
If your Thunderbird is not working then better to migrate your files into Outlook PST file. According to my experience you should utilize MailProPlus Thunderbird to Outlook Migration Tool. This software can export your Thunderbird Files in seven different file types. You should try it.
For more Info: - http://www.mailproplus.com/email-migration/thunderbird/outlook.html
WEBLEVINS wrote: "Communicated correctly?????" NOTHING WAS COMMUNICATED AT ALL.. No server name...
NOTHING WAS COMMUNICATED AT ALL..
No server names, ports, protocols nothing about usernames, passwords, NOTHING!
just this damned email saying that this migration was going to happen.
I've worked in IT for over 30years, if I had perpetrated anything like this mess on the customers of any company I worked for I would have been fired on the spot.
No email access on any device since 0609 on 16AUG17.
The best one for me was this e-mail received 28 minutes AFTER the scheduled migration time:
Important: Your new Microsoft Office 365 mailbox will be ready in minutes! In just a few minutes, your company’s email will be migrated to Microsoft Office 365 and your new account will be ready for use! What do I need to do now? Finish up email now: If you are using Outlook, please finish up your work and save any drafts. We will ensure the email you are working on is copied over. Outlook Setup: In a few minutes, the Outlook Assistant will automatically setup Outlook to work with your new Microsoft Office 365 email account. Leave your computer running, and you will be good to go. ...
Finally received a call back from someone with the Cloud support group. This has to be the ru...
Finally received a call back from someone with the Cloud support group. This has to be the rudest support person I ever spoke with. First he told me I didn't need to do anything. Then told me I had to delete my old IMAP server settings in Thunderbird and recreate it with the new password. I had done this on Saturday (8/12) and all I get is e-mails through 10AM on Friday (8/11). At this point, he basically said goodbye and hung up the phone.
He also said they had cloud support people available after hours. If so, why was the Comcast support person I called not able to transfer me to the cloud support folks Friday? And he also said the Comcast support people should know about the cloud migration, yet the guy I spoke to Friday had no clue about it.
The cloud service support person was unfamiliar with the e-mails sent by Comcast Business Solutions to customers about the migration. That e-mail clearly states: "If you do not use Outlook to read your emails, please disregard this notice.". Obviously these e-mails were misleading and a great deal of notice and effort is required on customers who do not use Outlook.
This whole thing seems to be a complete mess, nobody seems to know what is going on or is willing to listen to business internet customers.
Then I finally got another call from yet another cloud support person (Adam) and he finally pointed me the the new IMAP server settings which can be found with a web search for "o365 imap". Why this information can't be placed in the Comcast Business Solutions e-mails that were sent out to customers and why this information can't be put up on Comcast's Support web site and shared with Comcast phone support personnel is beyond me. Who would of thought to look for IMAP server information on the Microsoft site when I have my internet service through Comcast?
And yes, the new IMAP settings do indeed seem to work if anyone cares.
Thank You for this update. The server smtp.w14c.comcast.net is a correct address to us...
Thank You for this update.
The server smtp.w14c.comcast.net is a correct address to use but since you were having issues using the smtp.w14a.comcast.net may resolve for you. Please let me know if this does not work for you.
...for our web hosting services. Please send me a private message if you require detailed assistance...
Hello nou_20 and welcome to forums,
With business customers that have our Web Hosting service you will find this link available here. Keep in mind that only the Primary and Services Managers on the account can activate the service. With that being said can you confirm that you are paying for our web hosting services. Please send me a private message if you require detailed assistance.
Back in 2015 it looked like Comcast was monitoring these forums. Several customers received respon...
Back in 2015 it looked like Comcast was monitoring these forums.
Several customers received responses indicating corrupt user accounts (on Comcast's end), and after reconfiguration by their engineers, apparently things got resolved.
Perhaps Comast doesn't look here anymore....
Hey, Comcast..... Are you here on your own forums?? We need some help here.
I have had the same problem. It started when Comcast switched to new server. In your outlook go to file, options, advanced tab on left, then scroll down to send/receive. Click on the send/recieve button. Click edit on the right. Find your exchange account and uncheck the box next to "include the selected account in this group." Then you wonder how will you get your mail. It uses push on new server and you do not need theis checked. You will need it checked for non exchange accounts. You should not get the message anymore. It worked for me. Let me know if it works for you.
Has anyone come up with a solution to this i have read all the microsoft articles on this and still...
Has anyone come up with a solution to this i have read all the microsoft articles on this and still am having this problem.
Go into the C:\Documents and Settings\ username \Local Settings\Application Data\Microsoft\Outloo...
Go into the C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook folder and remove all the .oab files, then a restart your outlook, a fresh copy of the OAB will be downloaded. (Renaming them will work as well)
Remember, close outlook while renaming files
That looks like an XP path, both of these machies are Vista, so I believe this is the correct Vista...
That looks like an XP path, both of these machies are Vista, so I believe this is the correct Vista+ folder for these files:
There are no .oab files in that folder on either of the computers that are having this issue.
there are symbolic links for backward compatibility so chose the safest example between nt5 and nt7...
there are symbolic links for backward compatibility so chose the safest example between nt5 and nt7 (2000 to win 8.1).
please refer to this troubleshooting guide when no oabs exist