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I need help for a dispute with Comcast Business over closing my business early therefore cancelling...I need help for a dispute with Comcast Business over closing my business early therefore cancelling my account.Comcast is ignoring that I closed my business of one year because of financial woes and is trying to hold me hostage to a contract with them for 2 more years. They continue to bill me each month even though I contacted them in mid-October of my decision to close the business as of October 31st, 2015.I contacted Comcast October 2014 for phone & internet service at my newly established restaurant. During the course of the year I fully paid my bills on time as good standing customer. I was unaware that in the event of having to close the business I would still be liable for the remaining months of the term. How can they charge me for service that I am not receiving after I have left the premises?I am bewildered and angered that a large corporation such as Comcast would essentially try to crush an already broken small business with this tactic. I am already in heavy debt from the failed business and Comcast now wants paid for services they will not even be providing.This type of strong-arming from a large corporation towards a small business is despicable.I need help and guidance on how to navigate this treachery so that, for myself and others in the future, contracts become null & void once a small business closes it's doors.If this plea is not successful then my next step is Change.org and my local government representatives.
Thats how a contract work, it's binding. Or did I miss something? Are you c...
Thats how a contract work, it's binding.
Or did I miss something?
Are you claiming hard luck case? Tough, it's a contract you signed/accepted.
Hi, I also encountered the unexepected Office365 and web hosting migration and subsequent ...
I also encountered the unexepected Office365 and web hosting migration and subsequent billing problems.
I tried to contact Comcast Cloud Services and multiple times had my phone call dropped after waiting 30 minutes on hold.
I finally was able to cancel the web hosting and Office 365 services and I was told they would stop billing.
So, I was able to cancel the service eventually and billing did stop. However, I was promised and never was refunded the initial migration "fees" that I never approved.
Fast forward two months... on my latest bill just issued, I am now getting charged for Comcast Cloud Services for the amount of a single Office 365 account... I never authorized this and when I check in the Cloud Services account, My Apps is empty and Activity shows no change in service. There should be no services billed.
At this point, I am so upset with the forced migration and unexpected billing issues that I would like to disallow any future purchases from Comcast Cloud Services!
This is frustrating and unbecoming of an Internet Service Provider or even a Cloud Service Provider. Is there an alternate path to getting this billing issue resolved? I really do not want to communicate with Comcast Cloud Services by phone ever again.
...and look into the Cloud charges. Please private message me your full name, the full service address...
Hi Steve and welcome to the business forums.
I can certainly review billing concerns and look into the Cloud charges. Please private message me your full name, the full service address and the phone number associated with your business account.
It has been so frustrating!!! I certainly not enjoy I have to make my private issues public on a fo...
It has been so frustrating!!! I certainly not enjoy I have to make my private issues public on a forum, but here is what’s happening!
We moved and requested move of our service. The representatives activated a new account (didn’t tell us though) and didn’t close our old one. In addition, he entered a god-knows-what billing email on the new account, and all the billing emails didn’t reach us at all. We continued paying our bills against our existing account, and was contacted via email one and half year later that they are charging us on both accounts!
We responded immediately. The credit was transferred from our old account to balance out our new account and we were told that the old account will be closed, and starting from then we should pay against our new account, and all has been corrected! Until half a year later, we were contacted again, this time by the collecting agency.
And do you think that’s the most frustrating part? NOT YET. This time, the customer service re-direct our request to the Comcast national Support and nobody will correct this issue and nobody is responsive! What customer service is this!?
We want this issue to be corrected!!! We are NOT responsible for any such obligations! We will continue fighting this charge until the billing is corrected. Please help us to solve this issue once for all.
Hi laura15 and welcome to the business support forums.
I would like to assist with your billing concerns. Please remove the account numbers from your public post and send me a private message with the name of the business.
We signed a new contract 5 mos ago and I have been trying to get our bill corrected every since. I ...
We signed a new contract 5 mos ago and I have been trying to get our bill corrected every since. I have spent countless hours on the phone repeating my story over and over and I never get the issue resolved. I finally spoke with a supervisor last mo that promised he would handle it. He was nice enough to give me his name and personal telephone #. However, not only did the situation not get resolved but he will not return my phone calls. I also found out that the hour I spent on the phone talking with a rep and the supervisor was never documented. I have called and left him over 8 msg. and I was promised that he would call me back but of course never has. They disconnected our service and held our account ransom until I paid another $500+ which we do not owe. It is their bookkeeping and credits owed us that have never been applied. They difinately live up the their reputation as having the worse customer service I have ever experienced!! I will never own Comcast again!!
...remove your personal information from the public post and send me a private message? We do prefer to...
I'd be happy to assist with your billing concerns. Could you please remove your personal information from the public post and send me a private message? We do prefer to keep the conversation to our forums since we primarily work through here and we would like to keep documentation of our interaction.
...your experience. I definitely would like to assist with your billing concerns. Please private message...
Hi laselman and welcome to the business support forums.
I do apologize in regards to your experience. I definitely would like to assist with your billing concerns. Please private message the details regarding your issue and also include your account number and the name of your business.
I joined my office wifi network today and was presented with an unprovoked popup window showin...
I joined my office wifi network today and was presented with an unprovoked popup window showing a very suspicious, scammy looking survey that was "presented by Comcast Business."
The popup had the address "http://www.typingsurvey.com/" and asked me 5-6 questions about my Comcast service. When the survey was completed, I was presented with options to redeem a gift "worth at least $70 in value." Below is a screenshot of the options I was offered.
I'm quite suspicious that this is actually Comcast-approved. Sexual performance supplementals? Testosterone enhancement?
Is this a worrisome scam? Or is Comcast Business really in business with this survey company?
Hello lefthookdigital, I can tell you that the screenshot below is not any survey that w...
I can tell you that the screenshot below is not any survey that we operate. The only website we would prompt you for a survey is on one of our official websites. We also typically don't offer any type of gift for filling out a survey either. Were you on a Comcast website when that popup occurred?
Jacob: Well then, evil people are fishing for your customers using your corporate i...
Well then, evil people are fishing for your customers using your corporate identity as a deception technique. Is Comcast doing anything to defend it's corporate reputation with regard to this issue? I can tell you, I've experienced the exact same issue. Malware scans have failed to detect anything wrong my side (I know that test is not conclusive).
BTW: for me, it's not a "popup:"; rather, the web page I requested and was viewing is hijacked and redirected to some mellowsurvey.com domain.
Surveys caused by adware/malware -- uses ip address to spoof survey as being from Comcast. &n...
Surveys caused by adware/malware -- uses ip address to spoof survey as being from Comcast.
https://malwaretips.com/blogs/remove-mellowsurvey-com/ for more info.
...technically "illegal" about this. It technically was what I signed up for. And true to the contract's...
I'll be posting this with the utmost respect to the forum members/moderators here, as I realize they have little power over billing policies and what not. This post is primaily done to just signal boost what seems to be a common complaint that I see.
I like to think that I'm usually a lot less anti-Comcast than the average subscriber here, what with me being an "established member" and all. As far as their engineering is concerned, i have been quite satisfied with the experience, particularly considering the mass scale of equipment a company of this size must deal with.
My post here is addressing the increasing prices of modem rentals, "franchise fees", and other miscellaneous charges on my bill, that I have observed over the past 2.5 years of being a Comcast business subsciber. The initial sales pitch was a 3 year contract with a fixed price. I might be crazily misunderstanding things, but on the surface, that to me seems to imply that my bill will stay the same over that 3 year period. Fast forward to now, and I have seen 2 modem rental fee increases and a "franchise fee" increase, for a delta increase of around ~8-9$ a month.
Now, I realize that the fine print of the contract states that the base price of the services I am paying for will not change, and specifically exempts any and all additional fees from that price lock. So there's nothing technically "illegal" about this. It technically was what I signed up for. And true to the contract's word, I still am itemized a $199.99 charge for 100/20 uncapped internet service (which is still FAR too much IMHO, but that's an entirely different topic )
But I still don't like it. It leaves a bad taste in my mouth. In my mind, "fixed price" should mean "fixed price". Particularly for so-called "business class" service. We're already paying quite a premium over standard residential service. The LEAST Comcast could do is give us the benefit of an unchanging bill, at LEAST for the duration of the contract.
I, along with some of my roomates, partially support our income via work-from-home in various ways, and we depend on our internet connection to do so. Things like this make us reconsider renewing our contract, and combined with certain other issues (customer service botches, primarily), actually make us consider physically moving to somewhere served by another competing ISP.
Sorry, rant mode over Hopefully someone higher-up in the ranks might read this, and MIGHT consider it at the next board meeting.
Thanks for reading.
Hey train_wreck, Hope all is well with you. Just wanted to make sure that you and the Foru...
Hope all is well with you. Just wanted to make sure that you and the Forum community has some specificity around this thread's topic. First, all business class customers are subject to the Business Terms and Conditions . Article 3.1 specifically addresses your subject matter as I have brought a portion of this out for convenience and focus below:
" ARTICLE 3. CHARGES, BILLING AND PAYMENT
3.1 Charges. Customer shall pay Comcast one hundred percent (100%) of the Custom Installation Fee prior to the
installation of Service. Customer further agrees to pay all charges associated with the Services, as set forth or referenced in the applicable Service Order(s) or invoiced by Comcast. These charges may include, but are not limited to installation charges, monthly recurring service charges, usage charges including without limitation charges for the use of Comcast Equipment, per-call charges, pay-per-view charges, charges for service calls, maintenance and repair charges, and applicable federal, state, and local taxes, fees, surcharges and recoupments
As you can see above, Comcast does in fact always honor the Service Order Agreement (SOA) all applicable Service Orders (i.e. BCTV, BCDV, or BCHSI) prices for the term, including all 1 time Non-Recurring Costs for Installations, etc. However, " usage charges including without limitation charges for the use of Comcast Equipment " does stipulate and refers to Comcast being able to increase its equipment fees outside the SOA. Equipment Fees are mainly rental fees, however, this can also be construed to include the serviceability and maintainability of Comcast services equipment. So, if you are a triple play Business Class customer with BCTV with 10 cable boxes, BCDV with 24 Telephone Numbers, which requires 3 8-port Telephone Modems, and BCHSI with any Comcast Internet Gateway, you still only pay one $12.95 equipment fee for Comcast to service and maintain all 14 total boxes and all coaxial cabling associated with all Comcast services.
I hope this helps you and other forum members out by putting the equipment fee into the proper perspective and context.
Hope you and all forum members have a Happy and Safe Thanksgiving.....
Have experienced the same
Numerous emails & conversations on implementing the 50% cost reduction (2.6.17), and credit on ...
Numerous emails & conversations on implementing the 50% cost reduction (2.6.17), and credit on billing overages for 10 months now. Much talk bit no action. On 10/3, finally got the +50mbs bump in the BSOA but bill went up another $90/mth. Held hostage, help?
...review your billing concerns. Please private message me your full name, the full service address and...
Hi nasdaqguy and welcome to the business forums.
I can certainly assist and review your billing concerns. Please private message me your full name, the full service address and the phone number associated with the account.
I just ordered a small business account with internet only.I have my account number and a scheldule...
I just ordered a small business account with internet only.I have my account number and a schelduled date and time to have equipment installed.I see what my charges are going to monthly.But do I have to pay any fees when the technician comes to install and setup equipment?Or the charges showing will be due when my first bill comes?
I just messaged you
...need any help in reviewing this, please private message me your full name, the full service address and...
Hi bellomo and welcome to the support forums.
I can certainly assist with your billing concerns in regards to your installation. On your Service Order Agreement, there would be a section that specified an installation charge and an amount if one were to be applied. If you need any help in reviewing this, please private message me your full name, the full service address and the phone number associated with your account.
We have 3 accounts that are linked to 3 seperate logins, I've been trying to find a way to get our ...
We have 3 accounts that are linked to 3 seperate logins, I've been trying to find a way to get our 3 business accounts under one login instead of 3.
Hi zpeterson and welcome to the support forum.
I would like to help with your logins. Please private message me the accounts numbers and the name of your businesses.
I have muiltiple locations, with muiltiple accounts with comcast. Is there a way to have one center...
I have muiltiple locations, with muiltiple accounts with comcast. Is there a way to have one centeralized user name account when I can access all locations/accounts at a glance? Instead of making a seperate login for each location? Thanks
If i want to add (link) multiple accounts can you add different bank accounts as well? For example ...
If i want to add (link) multiple accounts can you add different bank accounts as well? For example link 6 different accounts and have a seperate bank account for each comcast account? If so, what is this process and can the difference bank accounts be chosen when a payment is to be made? Thanks