Search the Community
Help & Support Forums
- Business Internet & Ethernet
- Active Core
- Cloud Solutions
- Billing & Customer Service
- Business Phone
- Business TV
- Think Tank
- Welcome Community
How do I change the phone number that is on my account? I've recently changed phone numbers, but Comcast customer service still calls my old number.
Hi b3bt459 and welcome to the business forums. The phone number may st...
Hi b3bt459 and welcome to the business forums.
The phone number may still be on the account in one system or another. I can review this and see what needs to be done. Please private message me your first and last name, the name of your business, the full address and the phone number (old and new) associated with the account.
I'm thinking to cancel my comcast business account. I just heard about 60 days notification. How can I know my exact ending date so I can cancel my account with no problem ?
Hi tono777 and welcome to the business forums. I can certainly assist and review ...
Hi tono777 and welcome to the business forums.
I can certainly assist and review your terms. Please private message me your first and last name, the name of your business, the full address and the phone number associated with the business account.
We worked with Comcast to come up with a contract on 12/20/2017. We signed and returned the contract through docusign on 12/20/17. In January the bill was not changed, I called and they said the new contract would not be applied until February. In February the bill again was not changed, I called and they credited our company the difference and assured me that they made changes and the contract would be in affect the following month. In March again the bill was not changed, I called and they said they mishandled the contract and because it is 3 months old I will need to sign a new contract which is at a higher in price.
The original contract reads to me that once signed it is legally binding, so I do not understand how they can not uphold the original contract.
Our company has two accounts with comcast which totals around $800.00 a month, and we would like to avoid the hassel of changing service providers.
I keep getting placed to a 3rd party company "The Results Companies" I have spoken to a women named **** no last name would be given, and she would not let me speak to a supervisor, she just said that they will not uphold the original contract, with no reasoning behind why. I have also received an email from her supervisor with the new contract higher in price that they want me to sign.
We are losing our trust in Comcast and hope that this message reaches the right people to find a solution to this discouraging situation.
(Update as to the request of a Comcast Agent)
I have been ask by comcast to take out the name and personal information of the the 3rd party manager's, personal information(name & email Etc) I have also blanked out the first name of the woman who would not let me speak to the supervisor or give me reasoning on why the signed contract was not being upheld.
My bank (CITI) have a politic where all the autopayments need to be authorized by my CFO and CEO, in order to do this I need to fill a form, and one of the points is comcast's tax id, I have been tying to find it by calling to your support line, searching in the bill and in the forum but I did not find anything...
I currently have the 50mbs business comcast package, can I upgrade to the 75mbs package which is faster and cheaper than what I have?
Hi farrow. I would like to review your bill and see if we can get you upgraded. ...
I would like to review your bill and see if we can get you upgraded. Please private message me your full name, the name of your business, the full service address and the phone number associated with your business account.
My bill is past due but I set it up for automatic bill pay.
I just got into my account. If automatic payment is ON, then why is it past due?
Hello BillWilken and welcome, It usually takes betwwen 4 - 6 weeks for Comcast auto-pay to...
Hello BillWilken and welcome,
It usually takes betwwen 4 - 6 weeks for Comcast auto-pay to become activated from the day your turn it on. After it becomes active you should always have your payment paid in time until the CC expires, of course.
Hope this helps you out.
I have 2 business accounts that I need to link so I can stop using my personal email address. Should be able to link accounts after registering accounts, especially after accounts get handed over to different departments. Please advise and thank you for your time.
Hi SVSS and welcome to the business forums. I can help with your login reque...
Hi SVSS and welcome to the business forums.
I can help with your login request. Please private message me your full name, the business name for both site, the full service address for both service location and the phone number associated with each account.
My account is set up for automatic payment from my bank account. The first month, nothing happened automatically -- so I paid the bill manually just in time. Now it's the second month, the biilling info shows auto pay is still set up, but a payment is not shown as scheduled nor pending and the payment is due in a few days. How can I determine if my payment will automatically occur on time? Autopay doesn't seem to be wprking even though it's set up.
Hi William and welcome to the business forums. I can definitely look into yo...
Hi William and welcome to the business forums.
I can definitely look into your billing concerns and review your payment set-up. Please private message me your full name, the name of your business, the full address and the phone number associated with your business account.
I was reviewing my bill and noticed that Office 365 was added to by bill by comcast without my permission.
As background, we use tablets (ios and android) and Apple Macs. Comcast hosts our domain.
I called 1 800 391 3000 and explained the situation CR759931114. The representative verified that the service was added to my account without my permission. He stated I would still be able to access my email using the microsoft provided apps on the platforms I am using. He stated that he would credit me the charges but he needed to transfer me to cloud solutions to remove the service from my account. A service that I did not request.
I got transferred to cloud solutions. I explained my situation to the representative and he said that if I removed cloud services that I would lose email service from my domain. I could request for an individual email for $6.95 but would need to buy at the minimum 2. One for the email to the comcast business email (@domain.comcastbiz.net) and on for each domain based email account. WTF? I told him that I had been using comcast business for 5 years and this was not my understanding. He started to mention "depends on you contract" I need to transfer you back to the original department you called for them to answer what's in your contract. I had been on the phone now for 30 minutes. I stated that you should be able to see that in your database. I was upset by this time and asked to speak to his supervisor. And after words were exchanged, he transferred me to his supervisor's voicemail.
I left voicemail and am awaiting a response.
Wow! This is the kind of service one gets as a comcast business customer when the mistake is comcast's.
The internet services themselves and static assignment is still a continued service from Comcast Bu...
The internet services themselves and static assignment is still a continued service from Comcast Business.
You would need Office 365 provided by Cloud Solutions for email and domain services as that is no longer provided by Comcast Business.
I need help with a billing error that I have been unable to get resolved on phone calls with Billing Support for the past month. Here is the history of the problem. I might have some details wrong, but you should be able to look up the CR#s and review the account.
Dec 9, 2017 - (did not record CR#) - I called into customer support to complain about the extended outage due to snow in the area. Specifically, I was unhappy with the poor communication related to the outage. The ETA was not updated until the last minute and then the down time was extended for another 12 hours. I thought this was excessive given how quickly the power company had resolved their outage, despite multiple transformers blowing out in the neighborhood. The customer rep offered me a $60 credit, which I accepted.
Dec 15, 2017 - CR749821569 - Apparently, instead of putting $60 credit on my account, as offered, the customer rep that I spoke to on Dec 9 added a $60 charge. So I called back. The customer rep I spoke to on Dec 15 said they would fix it.
Dec 18, 2017 - CR750997048 - The customer rep I spoke to on Dec 15 apparently did not fix the issue, because the account now had a $65.80 charge. And, the $60 credit that I had been offered had still had not been applied to the account.
End of Dec, 2017 - CR751423414 - The account still had the had a $65.80 overage on my account and the $60 credit that I had been offered still was not applied to the account. I explained the history of the issue up to this point - the customer rep said they would take care of it and that I would be left with a $65.80 balance. I recall pointing out that didn't really add up, but by this point, I was just ready for it to be fixed. The customer rep told me that the bill would update internally, but would not be corrected online until my next (January) bill. I paid the $65.80, as instructed.
Jan 16, 2018 - Today my bill is $201.10 and marked as “overdue” with a $75.30 charge. My bill is supposed to be $124.90. So, now I have a $75.30 charge added to my account, and the $60 credit that I was offered has still not been added to the account, and the account is overdue.
I am at a complete loss for how to get this resolved at this point. Clearly, calling into Billing Support is not working. Please help.
Hi Enikuo and welcome to the business forums. I would like to assist w...
Hi Enikuo and welcome to the business forums.
I would like to assist with your billing concerns and review this. I will need to verify your account. Please private message me your full name, the name of the business, the full address and the phone number associated with your account.