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No edit Website option

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hair4u
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No edit Website option

Mine has never worked either, I designed the website over a year ago and never got it to launch.  So I recently decided to try it again, (since I have paid for it all this time) and I dont even have access to anything website related on my account???  By the looks of this forum, too many people have issues with comcast services??  Maybe someone on here will help?  I will keep reading.

Accepted Solution

Re: Manage Website link is broken

I have the same issue, it says I dont have permission to access that site??? I guess I will have to call them?

 

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Accepted Solution

Re: No edit Website option

hair4u,

 

Based on your description it appears your account was not activated properly.

I would recommend the following to start on the troubleshooting.

1. Log in to the My Account portal then click on 'users'

2. in the user section - check how many email account are in use

 - if you see 3/3 of available: this mean you have only activated the billing and login aspect of the site

 - try to register the .comcastbiz.net uid in the 'websites' link tab to get started

 - .comcastbiz.net uid is needed to fully activate the site

 

- if you see 2/3 of available: this mean you either you sign with a non-admin account or the account it self is corrupt.

- look for the current admin under the 'users' tab to verify your account

- a corrupt account will need a repair by our engineers

 

 

Thank you 

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4 REPLIES
hair4u
Visitor

Re: Manage Website link is broken

I have the same issue, it says I dont have permission to access that site??? I guess I will have to call them?

 

Community Manager
Community Manager

Re: No edit Website option

Hello hair4u,

 

Welcome to the forum.

The community would like to help, but can clarify a few items for us?

 

1. What is the internet browser you are using?

2. Are you using the primary admin account?

 

Thank you

hair4u
Visitor

Re: No edit Website option

I am using a mac, I have firefox, and safari....neither worked to launch my first attempt at a website.  But the problem now is when I log in, I have no access to anything on my account.  I cant even check email.  I think I am using the primary account, I only have one account, and I am the only person that would ever use it???

Community Manager
Community Manager

Re: No edit Website option

hair4u,

 

Based on your description it appears your account was not activated properly.

I would recommend the following to start on the troubleshooting.

1. Log in to the My Account portal then click on 'users'

2. in the user section - check how many email account are in use

 - if you see 3/3 of available: this mean you have only activated the billing and login aspect of the site

 - try to register the .comcastbiz.net uid in the 'websites' link tab to get started

 - .comcastbiz.net uid is needed to fully activate the site

 

- if you see 2/3 of available: this mean you either you sign with a non-admin account or the account it self is corrupt.

- look for the current admin under the 'users' tab to verify your account

- a corrupt account will need a repair by our engineers

 

 

Thank you 

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