Web Services
Back to Top

Email Migration to Microsoft Office 365

SOLVED
Highlighted
hue03
Visitor

Email Migration to Microsoft Office 365

I received an email saying that my email will be migrated to Microsoft Office 365.

 

The email says, "By migrating to Office 365 you are accepting the terms of agreement within."  What are those terms of agreement?  Where can I find it?

 

It also says, "Going forward Comcast Business will continue to honor the free email boxes for the duration of your contract."  Does that mean for the duration of the contract until it is renewed or until I ultimately cancel my account/contract?

 

If it is the case that I will incur charges for these email boxes, how do I opt out of the migration and cancel my email boxes?

 

Any help is greatly appreciated.

Accepted Solution

Re: Email Migration to Microsoft Office 365


hue03 wrote:

I received an email saying that my email will be migrated to Microsoft Office 365.

 

The email says, "By migrating to Office 365 you are accepting the terms of agreement within."  What are those terms of agreement?  Where can I find it?

 

It also says, "Going forward Comcast Business will continue to honor the free email boxes for the duration of your contract."  Does that mean for the duration of the contract until it is renewed or until I ultimately cancel my account/contract?

 

If it is the case that I will incur charges for these email boxes, how do I opt out of the migration and cancel my email boxes?

 

Any help is greatly appreciated.


For me, my "free" mail box lasted all of 3 weeks until I was charged for it.  In fact, someone set up a Cloud Solutions account for me and signed me up for the Online Essentials package without my authorization 3 weeks BEFORE I was migrated.  I never knew I had this account until I got an e-mail thanking me for my purchase!!! I still don't know who signed me up for this or who approved taking this money from my account.  I know I didn't sign up for it and in fact, you'll not find the "Office 365 Exchange Online Essentials" app listed in the Cloud Solutions applications page, so it's impossible for me to subscribe to.

 

You'll need to log into your Cloud Solutions account, which was likely set up the same way as mine and cancel that Online Essentials package.  You can't opt out of the migration.  I never opted in, but I was migrated anyway. 

View solution in context
Accepted Solution

Re: Email Migration to Microsoft Office 365

4Crawler, thank you for sharing your experience.  After reading your post, I checked out my Cloud Solutions account.  Under Account -> Dashboard, I can see that Office 365 Business Essentials was added 8 days ago.  Clicking it takes me to the Manage Apps page.  When I click on the Update Subscription tab, I can see that the plan costs $6.95 / User / Month, but a discount was also applied, saying that I "Save $6.95 on the first 24 payments".  Furthermore, at the bottom, it says that:

  • "Total recurring monthly fee as of 09/30/17:  $0.00"
  • "Total recurring monthly fee as of 03/29/19, after 24 months discount:  $6.95"

Thankfully, this clearly answers my question.  I'm getting the free email box for the duration of my current contract until it gets renewed, which is apparently 2 years.  I can rest assured that the migration shouldn't cost anything, but  I'm still going to keep an eye on any unruly charges.  Thanks again 4Crawler.

View solution in context
8 REPLIES
Official Employee

Re: Email Migration to Microsoft Office 365

Hi hue03.

 

Thanks for reaching out in regards to the Office 365 migration. For any questions regarding the new email platform including terms of agreement and billing concerns, please call 8558675010. I hope this helps. Please let me know if you need anything. 

Community Manager
Community Manager
Moved:

Re: Email Migration to Microsoft Office 365

4Crawler
Contributor

Re: Email Migration to Microsoft Office 365


hue03 wrote:

I received an email saying that my email will be migrated to Microsoft Office 365.

 

The email says, "By migrating to Office 365 you are accepting the terms of agreement within."  What are those terms of agreement?  Where can I find it?

 

It also says, "Going forward Comcast Business will continue to honor the free email boxes for the duration of your contract."  Does that mean for the duration of the contract until it is renewed or until I ultimately cancel my account/contract?

 

If it is the case that I will incur charges for these email boxes, how do I opt out of the migration and cancel my email boxes?

 

Any help is greatly appreciated.


For me, my "free" mail box lasted all of 3 weeks until I was charged for it.  In fact, someone set up a Cloud Solutions account for me and signed me up for the Online Essentials package without my authorization 3 weeks BEFORE I was migrated.  I never knew I had this account until I got an e-mail thanking me for my purchase!!! I still don't know who signed me up for this or who approved taking this money from my account.  I know I didn't sign up for it and in fact, you'll not find the "Office 365 Exchange Online Essentials" app listed in the Cloud Solutions applications page, so it's impossible for me to subscribe to.

 

You'll need to log into your Cloud Solutions account, which was likely set up the same way as mine and cancel that Online Essentials package.  You can't opt out of the migration.  I never opted in, but I was migrated anyway. 

hue03
Visitor

Re: Email Migration to Microsoft Office 365

4Crawler, thank you for sharing your experience.  After reading your post, I checked out my Cloud Solutions account.  Under Account -> Dashboard, I can see that Office 365 Business Essentials was added 8 days ago.  Clicking it takes me to the Manage Apps page.  When I click on the Update Subscription tab, I can see that the plan costs $6.95 / User / Month, but a discount was also applied, saying that I "Save $6.95 on the first 24 payments".  Furthermore, at the bottom, it says that:

  • "Total recurring monthly fee as of 09/30/17:  $0.00"
  • "Total recurring monthly fee as of 03/29/19, after 24 months discount:  $6.95"

Thankfully, this clearly answers my question.  I'm getting the free email box for the duration of my current contract until it gets renewed, which is apparently 2 years.  I can rest assured that the migration shouldn't cost anything, but  I'm still going to keep an eye on any unruly charges.  Thanks again 4Crawler.

4Crawler
Contributor

Re: Email Migration to Microsoft Office 365


hue03 wrote:

4Crawler, thank you for sharing your experience.  After reading your post, I checked out my Cloud Solutions account.  Under Account -> Dashboard, I can see that Office 365 Business Essentials was added 8 days ago.  Clicking it takes me to the Manage Apps page.  When I click on the Update Subscription tab, I can see that the plan costs $6.95 / User / Month, but a discount was also applied, saying that I "Save $6.95 on the first 24 payments".  Furthermore, at the bottom, it says that:

  • "Total recurring monthly fee as of 09/30/17:  $0.00"
  • "Total recurring monthly fee as of 03/29/19, after 24 months discount:  $6.95"

Thankfully, this clearly answers my question.  I'm getting the free email box for the duration of my current contract until it gets renewed, which is apparently 2 years.  I can rest assured that the migration shouldn't cost anything, but  I'm still going to keep an eye on any unruly charges.  Thanks again 4Crawler.


Sounds like you are covered for the time being.  Isn't it comforting that someone is signing you up for services you are not even aware of?  I guess they didn't honor my contract which had up to 5 free e-mail boxes included in the service when I signed up.  I've never seen a change of terms for that contract but with this migration, those free boxes vanished. 

Community Manager
Community Manager
Moved:

Re: Email Migration to Microsoft Office 365

Community Manager
Community Manager
Moved:

Re: Email Migration to Microsoft Office 365

Community Manager
Community Manager
Moved:

Re: Email Migration to Microsoft Office 365

Discussion stats
  • 8 replies
  • 1416 views
  • 3 kudos
  • 4 in conversation