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Cannot access website management at all

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bbbsdr
New Member

Cannot access website management at all

Documentation indicates there should be a "button" marked "websites" under manage services. We are paying about $20/month for website hosting, but the button is not there. Is there a user setting that has to be corrected to make the button appear?

Also attempted FTP connection to the temporary address provided in documentation (filling in our domain, etc.) and got "not found".

Thanks

Accepted Solution

Re: Cannot access website management at all

Back in 2015 it looked like Comcast was monitoring these forums.

Several customers received responses indicating corrupt user accounts (on Comcast's end), and after reconfiguration by their engineers, apparently things got resolved.

Perhaps Comast doesn't look here anymore....

Hey, Comcast..... Are you here on your own forums?? We need some help here.

 

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5 REPLIES
jamaicantechie
New Member

Re: Cannot access website management at all

I have been having the same issue for months and still no resolution...


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bbbsdr
New Member

Re: Cannot access website management at all

Back in 2015 it looked like Comcast was monitoring these forums.

Several customers received responses indicating corrupt user accounts (on Comcast's end), and after reconfiguration by their engineers, apparently things got resolved.

Perhaps Comast doesn't look here anymore....

Hey, Comcast..... Are you here on your own forums?? We need some help here.

 

Community Manager
Community Manager

Re: Cannot access website management at all

Hello

bbbsdr and welcome to forums.

 

I apologize for my delayed response to your questions. I have refreshed the primary profile on your account. Would you please try logging in again to see of the problem persists?

 

Also jamaicantechie, I apologize but I am unable to find your account information, would you please send a private message with your account number so I can update your profile as-well? Thank You.

atrandall3
New Member

Re: Cannot access website management at all

Having the same problem. Unable to set up my web page for the first time. Second time contacting via phone. First time over two weekd ago. No response from tech guys. Called today and agent forwarded my call to Office 365 Cloud team. Stayed on music playing hold until automatically transferred to voice mail. Seriously, is this any way to run a company? I really don't know why I pay as much money to Comcast Business each month and not get the service capabilities I have been paying for since 2013. I am seriously considering switching my domain to a "responsive e-mail / web hosting service". As the real business looking ".com" is being used as my alias for the "comcast.biz" account. So far I can not see where I  am getting anything for my money.

 

Would really like a phone call back from someone at Comcast that really knows what they are doing.

Official Employee

Re: Cannot access website management at all

 

Hi atrandall3 and welcome to the support forums. 

 

I do apologize in regards to your experience and would like to assist with your web page set up. We do prefer to keep our conversation here on the forums for documentation of our interactions. Please private message me your account number and the name of your business.

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