Microsoft Services & Apps
Back to Top

I Can Send Email Out But I Can Not Receive Email In

SOLVED
Highlighted
jgawards
Visitor

I Can Send Email Out But I Can Not Receive Email In

I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out.  However when I tried to reply back to my comcast business email, the email is undeliverable.  I also can not get outlook to see the email address.  

 

I saw a post with a simular problem but the answer seemed to given in a private email.  

 

I need this to work very soon, since I have been calling support every few days for a month to get all the set-up done correctly.  What do I need to do to get this email to be functional?

Accepted Solution

Re: I Can Send Email Out But I Can Not Receive Email In

Apparently as shown below your domain zone file is in need of your administrator's attention on contained records. I would recommend you log into your Business Class Portal adminitrator's email address, then under Manage Services.EMail you need to click the View DNS Settings and using the appropriate and bonafide records in this listing. The A record requires a different solution that can only be provided by your administrator of this zone file. Lastly it is also necessary for you to process this domain using these instructions to bring email functionality un the Comcast umbrella.

 

Hope this helps you out.

 

A ;; connection timed out; no servers could be reached
 
MX 10 mailstore1.secureserver.net.
0 smtp.secureserver.net.
 
CNAME No CNAME record found.
 
NS ns66.domaincontrol.com.
ns65.domaincontrol.com.
 
PTR No PTR record found.
 
SOA ns65.domaincontrol.com. dns.jomax.net
2015022500 28800 7200 604800 600 
View solution in context
Accepted Solution

Re: I Can Send Email Out But I Can Not Receive Email In

I have followed the directions to the best of my ability and I have checked the DNS advanced settings through the Comcast Business Class Portal.  I do not see anything wrong.  The CNAME and the MX records match the DNS info for domains provided by Management Services\Website.  I do not understand what I am doing but I follow directions well.

 

This business is a very small company, so I am the unexperienced administrator.  The other employee here has no patience for this kind of problem.  Do you have any useful references so I can know what I am doing?

View solution in context
Accepted Solution

Re: I Can Send Email Out But I Can Not Receive Email In

It is always customary that whoever hosts your domain is the one to make sure that your zone file settings are correct and this in turn, allows your email to operate consistently. You need to follow the instructions I provided to you in order to add your existing domain, once this is successfully completed, then you need to log into your Business Class Portal administrator email account, then go to Manage Services. Email, and click on View DNS Settings link. This will provide you all your domain and email address settings that you should get over to your domain hosting administrator and request that he update your zone file accordingly.

 

Hope this heps you out.  

View solution in context
Accepted Solution

Business Address Can Send But Not Receive Emails

I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out.  However when I tried to reply back to my comcast business email, the email is undeliverable.  I also can not get outlook to see the email address.  

 

I saw a post with a simular problem but the answer seemed to given in a private email.  

 

I need this to work very soon, since I have been calling support every few days for a month to get all the set-up done correctly.  What do I need to do to get this email to be functional?

View solution in context
6 REPLIES
jgawards
Visitor

Business Address Can Send But Not Receive Emails

I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out.  However when I tried to reply back to my comcast business email, the email is undeliverable.  I also can not get outlook to see the email address.  

 

I saw a post with a simular problem but the answer seemed to given in a private email.  

 

I need this to work very soon, since I have been calling support every few days for a month to get all the set-up done correctly.  What do I need to do to get this email to be functional?

Trusted Forum Contributor

Re: I Can Send Email Out But I Can Not Receive Email In

Hello jgawards and welcome,

 

Could you provide the email address suffix, i.e.    email-prefix@email-address-suffix sometimes referred to as the domain name?

 

Look forward to hearing from you.

 

jgawards
Visitor

Re: I Can Send Email Out But I Can Not Receive Email In

The domain is jandgawards.com.  Thanks for any help.

Trusted Forum Contributor

Re: I Can Send Email Out But I Can Not Receive Email In

Apparently as shown below your domain zone file is in need of your administrator's attention on contained records. I would recommend you log into your Business Class Portal adminitrator's email address, then under Manage Services.EMail you need to click the View DNS Settings and using the appropriate and bonafide records in this listing. The A record requires a different solution that can only be provided by your administrator of this zone file. Lastly it is also necessary for you to process this domain using these instructions to bring email functionality un the Comcast umbrella.

 

Hope this helps you out.

 

A ;; connection timed out; no servers could be reached
 
MX 10 mailstore1.secureserver.net.
0 smtp.secureserver.net.
 
CNAME No CNAME record found.
 
NS ns66.domaincontrol.com.
ns65.domaincontrol.com.
 
PTR No PTR record found.
 
SOA ns65.domaincontrol.com. dns.jomax.net
2015022500 28800 7200 604800 600 
jgawards
Visitor

Re: I Can Send Email Out But I Can Not Receive Email In

I have followed the directions to the best of my ability and I have checked the DNS advanced settings through the Comcast Business Class Portal.  I do not see anything wrong.  The CNAME and the MX records match the DNS info for domains provided by Management Services\Website.  I do not understand what I am doing but I follow directions well.

 

This business is a very small company, so I am the unexperienced administrator.  The other employee here has no patience for this kind of problem.  Do you have any useful references so I can know what I am doing?

Trusted Forum Contributor

Re: I Can Send Email Out But I Can Not Receive Email In

It is always customary that whoever hosts your domain is the one to make sure that your zone file settings are correct and this in turn, allows your email to operate consistently. You need to follow the instructions I provided to you in order to add your existing domain, once this is successfully completed, then you need to log into your Business Class Portal administrator email account, then go to Manage Services. Email, and click on View DNS Settings link. This will provide you all your domain and email address settings that you should get over to your domain hosting administrator and request that he update your zone file accordingly.

 

Hope this heps you out.  

Discussion stats
  • 6 replies
  • 5065 views
  • 0 kudos
  • 2 in conversation