Microsoft Services & Apps
Back to Top

Email not accessible on any platform after "migration"

FLM_Joe
Visitor

Email not accessible on any platform after "migration"

Since last Monday, 11.13.17, no one in our company has been able to access email via any method. Mobile devices, webmail, Outlook, all no longer able to access. We can log into the business portal but no longer have access to the links that used to bring us to the OWA interface. We've got a ticket filed with Teir 2 support but no one will call us back. No one answers the phone at the Cloud Services support and then it goes to a voicemial box which is full. 

5 REPLIES
bkinard
New Member

Re: Email not accessible on any platform after "migration"

We have the same problem. Everything went from working to not working. Cant send or receive any email on any device. Outlook keeps popping up for us to sign in. When we do, nothing happens and it pops up again. We cant even log onto the webmail service and get email.

 

Im wondering what Im paying for?

FLM_Joe
Visitor

Re: Email not accessible on any platform after "migration"

It's because they have split off email accounts to Office365. So even though we all have "Comcast" accounts that we can log into the Buisness Portal with and those accounts have the same name as our former Comcast email accounts, they are no longer the same account. But we now have no way of accessing the Office365 accounts and no way to get to an Office365 Admin panel to administer those accounts. We sure would appreciate some guidence, any Comcast rep that reads these forums.

bkinard
New Member

Re: Email not accessible on any platform after "migration"

We cant access email at all from any device. This Business Portal website must be the best hidden secret of all because I cant find it. Or at least the correct one. I found about 4 or 5 different "comcast" websites where I can log in but none of them give me access to my email.

 

If you would kindly give me that webpage I would appreciate it. 

 

If I were a company providing a service like this, I think I would let the customers know prior to the switch AND have a big link on the main page of the website on how to fix this email issue when it affects customers. People are losing thousands of dollars in business due to this. My next step is getting the FCC involved. Not sure what they can do but it certainly wouldnt hurt to let them know whats going on with it.

FLM_Joe
Visitor

Re: Email not accessible on any platform after "migration"

 

https://business.comcast.com/

 

is the Comcast Business portal that is used to manage our account and services, one of which used to be email. It's also how we used to be able to log into the "old" Comcast webmail before we were seemingly migrated over to O365. Since the "migration" we no longer have that option.

 

I'll ask again: to any Comcast engineer that reads these forums, please assist. You've got at least hundreds if not thousands of email accounts that are not accessible. You guys are obviously overwhelmed on all support levels, but even a quick "We hear you and are working on it" will at least give all these people some hope for relief. Thanks.

Official Employee

Re: Email not accessible on any platform after "migration"

 

Hi FLM_Joe.

 

I just responded to your private message. Please provide a response there.

Discussion stats
  • 5 replies
  • 232 views
  • 0 kudos
  • 3 in conversation