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Email Domain Deleted During Migration

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Dcooper
New Member

Email Domain Deleted During Migration

Not too thrilled with Comcast Hospitality at the moment. It was decided what our email server domain (jaypeak.comcastbiz.net) was to be deleted. Our option is to switch to Office 365. We do not want office 365, and either way we will no longer have access to that specific email address.

 

This is completely ludacris as a business customer. This will cause many hundreds of hours trying to change email with accounts and business software, not to mention thousands in lost revenue, and poor customer service on our end. The email was included with all guest inquiries, confirmations, booking software, etc. We have a 20+ year old email from the dial-up days that is still supported. It doesn't cost comcast a penny to run the domain on their virtual servers. Perhaps that is the reason of the 365 migration... Comcast wants to be out of the physical side of things and would prefer to sell us to Microsoft for products we do not want.

 

Our current contract includes email service, which is no longer available. We will host all of our email privately from here out, but it is unbelieveable that comcast would simply remove access to an account approx 7 years old. 

 

Additionally we have been trying to upgrade our services to HD. I have called several times a week for several weeks and have not heard back from anyone. Why do we not have an Account Manager? It is impossible to reach anyone who has any idea what is going on through the phone tree.

 

We will be in touch with our contact at Dish/ATT.

 

 

3 REPLIES
Official Employee

Re: Email Domain Deleted During Migration

 

HI Dcooper and welcome to the business forums.

 

Comcast Business will no longer be supporting email or domain services as this would be migrating to Office 365. 

 

If you are having any issues with the migration or need any assistance with HD services, I can certainly help. Please private message me your full name, the full service address and the phone number associated with the account.

Dcooper
New Member

Re: Email Domain Deleted During Migration

No kidding it's not supported. You deleted the email domain that my customers respond to, with no forwarding option. Thanks soo much for the opportunity to use Office 365. Get out of here with that crap.

Official Employee

Re: Email Domain Deleted During Migration

Please do let send me a private message if you need anything. 

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