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E-Mail down since 8:30am

DeltaPacking
New Member

E-Mail down since 8:30am

Our entire company's e-mail system hasn't been able to send, or receive, any emails since 8:30am. 

 

When I called business support and talked to an agent, she claimed it was because we were being migrated.  Our migration was originally scheduled for 9/13 at 6:00am.  There were issues leading up to the migration, so I don't think it ever took place.  I don't know because Comcast never contacted us to: A. Let us know what happened.  And B. Give us a new install time.  .

 

So today, we were told to log on to the business portal, and go to the link there for a working OWA.  Same thing happens on OWA as is happening on Outlook.  All messages to and from our email accounts are being rejected.  I was told nobody can even look at this until monday.

 

Can somebody please help?  If I could find out how long the migration is going to take?  Or find a working email solution before Monday morning?  We are an Ag company,... and this is one of our busiest times.  To say that we're crippled right now is an understatement.

6 REPLIES
4Crawler
Contributor

Re: E-Mail down since 8:30am

The Cloud Solutions support team is only available M - F, 9AM - 5PM eastern time from what it says on their web page and from what I've found.  I guess "business class support" means that they work regular business hours!  You might need to update your e-mail server links to point to office365.com if your e-mail has been migrated.  See my post from mid-August a few threads below this one for details.

DeltaPacking
New Member

Re: E-Mail down since 8:30am

Thanks for the info 4Crawler! 

 

Sounds like the identical situation.  I'm trying the new server name now...

Delta-Packing
New Member

Re: E-Mail down since 8:30am

Well, here we are, the 4th day with no email service. 

 

Comcast can't even get their story straight on what the issue is.  One Rep told me it was becuase of the migration.  Another rep told me the migration was on hold and hadn't happened yet.  These reps BOTH worked in the CloudServices dept.  When I asked the second rep if the migration is on hold then why is my email service down?  So, now I have 2 tickets open.  One for the migration issue, and one for the lack of email service since Saturday morning.

 

When I called and talked to them this morning, I was told I would be called back sometime this morning.

 

Comcast, your service is very...underwhelming...

 

 

DeltaPacking
New Member

Re: E-Mail down since 8:30am

Well.....   Day 5...   STILL no E-Mail.  Called in, and was told now I have to wait for a password reset to take place.  Why was this not done already?  Oh, and here's the kicker, it can take up to 12 hours!!!  This is 'Premeir Business Service'???

 

It seems like they are intentionally deaying this migration.  I was supposed to be called back on my cell phone, they called my home phone instead, and left a message there.  They didn't even call the business line.  And they didn't check the notes on the account, because if they HAD, they would've seen the contact number that has been given no less than 5 times.

 

This is, without a doubt, the most screwed up migration that I've ever seen!

 

There will be no Day 6.

DeltaPacking
New Member

Re: E-Mail down since 8:30am

wow...the INSANITY of this situation.

 

So Comcast did the password reset, to my own bersonal account, NOT the account that was in question. 

 

wtf is WRONG with you people?

 

How the HELL did my PERSONAL account get into this???

 

And now when you call the support number they're 'all busy, and it goes to voicemail.

 

Comcast, you are making it SO easy to look somewhere else!

DeltaPacking
New Member

Re: E-Mail down since 8:30am

It must be one hell of a meeting.  Nobody has answered the phone there for over 90 minutes now.

 

PREMIER BUSINESS SERVICE!

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