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Comcastbiz exchange email now costs?

DrFresh
Occasional Visitor

Comcastbiz exchange email now costs?

I have just found out today I have been charged monthly ~$11 for the same comcastbiz exchange email I have used for years.  This wasnt clear in any migration emails or information.   I just understood it was being server changed to office 360 servers.  Imagine my suprize when I am set up for autobilling without knowing or consent.  Is this correct that the 2 included accounts are not included with Comcast Business anylonger?  Sigh

6 REPLIES
Official Employee

Re: Comcastbiz exchange email now costs?

Hi DrFresh.

 

I would like to review your billing concerns. Please private message me your account number and the name of your business. 

4Crawler
Contributor

Re: Comcastbiz exchange email now costs?


DrFresh wrote:

I have just found out today I have been charged monthly ~$11 for the same comcastbiz exchange email I have used for years.  This wasnt clear in any migration emails or information.   I just understood it was being server changed to office 360 servers.  Imagine my suprize when I am set up for autobilling without knowing or consent.  Is this correct that the 2 included accounts are not included with Comcast Business anylonger?  Sigh


Yep, they signed you (and me) up for a added fee service with no consent on our parts.  I cancelled mine promptly but I doubt I'll ever see that money back.  Oh the "migration" e-mails said:

 

"Going forward Comcast Business will not be offering email boxes with Internet service, however we are able to extend an offer of 1 free month for your mailbox (es). After the offer expires, the charge for Microsoft email boxes will be per mailbox. The charge will be less than your current rate."

 

1. I did not get 1 free month, I was billed starting a week or more BEFORE I was migrated. 

2. The charge per mailbox is NOT less than my current rate.  Former current rate = $0, new current rate = $5.95.  Not sure if this is some sort of new math going on, but when I learned math, 5.95 > 0, not the other way around!

WEBLEVINS
Visitor

Re: Comcastbiz exchange email now costs?

You mean you actually have access to an email box?

I haven't been able to get to mine since 6AM on the day of that migration to nowhere.

I'm a software developer - I've lost clients who couldn't contact me costing me THOUSANDS of dollars in projects. they just about put me out of business...  I was using folders in the email box to keep track of license keys those are gone - it will cost me Thousands of dollars to replace those too...

Highlighted
Community Manager
Community Manager

Re: Comcastbiz exchange email now costs?

If you would like to have your billing reviewed based upon this migration issue please feel free to send myself or Comcast_Phil a private message with your account information, so we can investigate for you.

 

Thank You

Community Manager
Community Manager
Moved:

Re: Comcastbiz exchange email now costs?

Official Employee

Re: Comcastbiz exchange email now costs?

 

Hi 4Crawler.

 

If you would like to provide any feedback, I can certainly make sure this is forwarded to our leadership for review. Please private message me what you would like to say. 

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