03-12-2013 05:13 PM
Outlook exchange accounts working fine on several computers, except the two on which I am setting up this week. On both machines, the process hangs up while setting up the primary exchange account/profile.
The error message is the same on each machine, and it has been consistent for two days: "The name cannot be matched to a name in the address list."
A dialogue box for Microsoft Exchange then appears, with this address for the exchange server: "P1MBX02.HMC1.COMCAST.NET" and the mailbox filled in as "=SMTP:[my e-mail address]"
When I click on "check name," the same error message pops up. And ultimately, the message "cannot log on to server."
I've tried various DNS settings. And I can set up a POP account on one of the machines. But that kind of defeats the utility of a full exchange account.
My e-mail work on the OWA, and it works to permit me to generally administer other aspects of my Comcast business accounts. It just is not being recognized by the Comcast server for purposes of setting up Outlook.
I welcome your suggestions.
Solved! Go to Solution.
03-14-2013 12:13 PM
Welcome Thomas. One of our members encounter a similar situation. The fix was to delete any existing profiles on the PC and create new ones. This ensures that there is only one userid/password combination being communicated to the server on initial set up. As you stated in the post access to email via OWA does work, indicating no current issues with your server access. Let us know if you continue to have issues connecting.
05-07-2013 01:04 AM
I'm having the same exact issue on multiple computers. This has been going on for a while and contined to happen on new profiles and fresh OS insalls.
05-08-2013 05:19 PM
Welcome FCavalante. Can you provide some additional details concerning your particular issue? What are the results when utilizing the website interface?
05-21-2013 10:03 PM - edited 05-22-2013 10:47 AM
I am having the same issue "The name could not be resolved. The name could not be matched to a name in the address list." when setting up an existing email address on a new computer.
I am now on my third escalation to tier 2 support.
1st Response - Must be old profiles on the computer. Could not clean it up so I went out and purchased a new computer.
Called support back with the same issue.
2nd Response - Must be a problem with your domain registrar (we use a vanity domain with the email address). Call them and Microsoft.
Called Support AGAIN! Waiting for a response. What I did find was this Microsoft Exchange Support bulletin and supplied this info to Support. http://support.microsoft.com/kb/297801 Troubleshooting Check Name errors
Here are my DNS Records
Retrieving DNS records for autodiscover.signaramacolorado.com...
05-22-2013 11:20 AM
We are having exactly the same problem this week on two pc's where we have reinstalled a fresh copy of all the software. At this point we are awaiting a call back from Tier 2 but the way it sounds, things don't look very promising. If anyone has any ideas, I would like to hear them so we can try. At this point I have 2 pc's I can't use, not goog.
05-22-2013 06:00 PM
It has bee 24 hours since my last call to Tech Support. At that time it was esclated again (3rd time) to Tier 2.
The response on this call from Teir 1 was that "the ticket is assigned and they, Tier 2, will will eventually get back to you" "There is nothing I can do for you"
So, It is time to escalate to Corporate through my Sales Person,
05-31-2013 05:58 PM - edited 05-31-2013 05:59 PM
After a month of trying - PROBLEM SOLVED POST http://forums.businesshelp.comcast.com/t5/Microsof