Business CABLECARD Not receiving Virtual Channel Table (VCT)

[Pir8radio_Business]

I have my service in a secure building that will not allow a tech into..   I'm having issues with both of my cable cards, neither are receiving a virtual channel table (VCT).   With no channel table my cards wont scan and list channels for me to watch.   Can someone please help me, I'm more than capable to be your remote tech if I can find somome from comcast that knows what to do with cable cards!

Cable Card #1:

VCTID: 1  OOB Msgs:  4457
  VCT: 0 OOB-rate: 3
  NIT: 168   XAIT: 0
  NTT: 364   CVT: 0

Cable Card #2:

VCTID: 88  OOB Msgs:  4212
  VCT: 0 OOB-rate: 10
  NIT: 159   XAIT: 0
  NTT: 351   CVT: 0

[Comcast_Phil]

Hi Pir8radio_Business and welcome to the business forums. 

I would like to assist with your cable services. Please private message me your full name, the full service address and the phone number associated with the account.

[Pir8radio_Business]

Thanks, Ill PM right now. 

[Pir8radio_Business]

Any luck?  Was the provided info acceptable?