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True Static IP Port Management Randomly Disabled

my-spot
New Member

True Static IP Port Management Randomly Disabled

 

I have a DPC3939B router with static IP's.  I am running into a problem where (seemingly on it's own) it is disabling the "Disable all rules and allow all inbound traffic through" Check Box/Setting. The log files confirm this and it is not related to any user logins. (See log below - Red Entry). In any case, the tsip_pm_enable setting is getting flipped every few days to every few weeks. When the tsip_pm_enable setting gets shut off, it causes all kinds of performance problems, and obvious security concerns. The logs do not seem to reveal any deeper insight as to the cause. Obviously, I WOULD like to end this behavoir! Any Suggestions?

 

 

GUI: User: xxxx login	2017/8/4 08:25:51	Notice
[Firewall][25589]: tsip_pm_enabled: 1	2017/8/4 08:05:10	Notice
[PortManagement][765]: tsip_pm_enable set to: 1	2017/8/4 08:05:06	Notice
GUI: User: xxxx login	2017/8/4 08:00:31	Notice
[Firewall][6371]: tsip_pm_enabled: 0	2017/8/3 21:27:43	Notice
[Firewall][6131]: tsip_pm_enabled: 0	2017/8/3 21:27:29	Notice
[Firewall][2764]: tsip_pm_enabled: 0	2017/8/3 19:57:48	Notice
[Firewall][2414]: tsip_pm_enabled: 0	2017/8/3 19:57:25	Notice
[PortManagement][765]: tsip_pm_enable: 0	2017/8/3 19:55:41	Notice
[Firewall][2728]: tsip_pm_enabled: 0	2017/8/3 03:26:33	Notice
[Firewall][2373]: tsip_pm_enabled: 0	2017/8/3 03:26:11	Notice
[PortManagement][764]: tsip_pm_enable: 0	2017/8/3 03:24:31	Notice
[Firewall][3176]: tsip_pm_enabled: 0	2017/8/3 03:15:06	Notice
[PortManagement][769]: tsip_pm_enable set to: 0	2017/8/3 03:15:03	Notice
[Firewall][2676]: tsip_pm_enabled: 1	2017/8/3 01:50:29	Notice
[Firewall][2294]: tsip_pm_enabled: 1	2017/8/3 01:50:04	Notice
[PortManagement][769]: tsip_pm_enable: 1	2017/8/3 01:48:27	Notice
GUI: User: xxxx login	2017/7/31 21:58:00	Notice

 

3 REPLIES
Community Manager
Community Manager

Re: True Static IP Port Management Randomly Disabled

Hello my-spot and welcome to forums,

 

I apologize for the delayed response to your post. I am not sure if it is an configuration issue on your modem or perhaps a poor response to a firmware update. I would like to factory reset your gateway to see if this helps. Pending the results of this reset we may need to send out a tech to replace the device. A factory rest can take up to 40 minutes to complete, do you have a preferred time for such a reset? (AM|PM)

my-spot
New Member

Re: True Static IP Port Management Randomly Disabled

I assume any Port Management settings etc would need to be redone. Correct?

Highlighted
Community Manager
Community Manager

Re: True Static IP Port Management Randomly Disabled

I would make a backup of your modem configuration to prevent any additional changes on your end. You can always go back and ensure all is in the correct configuration.

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