Reply
Visitor
__J__
Posts: 3
Registered: ‎07-13-2012

Re: Router/cable password changed on me

Comcast_Jon,

 

Is it normal for droves of business customers to suddenly forget their passwords, or is there something you're not telling us?

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello __J__,

 

Welcome to the forum.

 

These are isolated cases. When our IPGWs are “hard” reset it will set it back to factory default.

Additionally in a “rare” case a firmware update will affect a unit. Both of these scenarios we can assist in resolving the access issues by password restore to default.

 

Thank You

New Member
CityofCupertino
Posts: 2
Registered: ‎07-19-2012

Re: Router/cable password changed on me

I, too, cannot log into the cable modem.  Would you please reset the login/password?  We do not have any paperwork about logging into the modem, except the 10-net IP and a customer ID (I think the handwritten password is what the box was installed with.)

 

I don't know how long we haven't been able to login (hadn't needed to).

 

Thanks,

Robert A. Kim

 

Visitor
__J__
Posts: 3
Registered: ‎07-13-2012

Re: Router/cable password changed on me

Hello Jon,

 

Thanks for having me.

 

In the rare firmware update cases, when you say affect a unit does that mean a complete administrative lockout situation for the customer?  Don't tell anyone, but with my own network gear I've used the same password for about 15 years now.  I forget a lot of passwords, but not that one.  I checked with two other people who manage four separate comcast accounts between them... all locked out.

 

At least I don't feel so isolated anymore... 

 

Thanks, 

Jason

 

 

 

 

 

 

 

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Robert,

 

Welcome to the forum.

As per request, IPGW's password has been reset to default.

 

 

 

Thank You

New Member
CityofCupertino
Posts: 2
Registered: ‎07-19-2012

Re: Router/cable password changed on me

I am able to get in!

 

Thanks for the quick work.

 

Robert

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Robert,

 

We are glad to be of assist.

Please feel free post any technical question or concern on our forum.

 

 

Thank You

 

 

 

New Member
Zamren
Posts: 2
Registered: ‎07-23-2012

Re: Router/cable password changed on me

[ Edited ]

Hello,

 

I recently had this same problem where my default login/pw no longer work on my modem.  Can they be reset so I can login to my modem again please?  Thank You so much!

 

-Anthony

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Zamren,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, please try to login again.

 

 

Thank You

New Member
wolf1168
Posts: 1
Registered: ‎07-23-2012

Re: Router/cable password changed on me

could you also reset mine to the default? and verify what the default is?
Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello wolf1168,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, and I've sent you the default pw via PM.

 

 

Thank You

New Member
Zamren
Posts: 2
Registered: ‎07-23-2012

Re: Router/cable password changed on me

Thanks Comcast_Jon that did the trick I appreciate your timely response!

 

-Anthony

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Glad to be of assist Anthony.

 

Please feel free post any technical question or concern on our forum

 

 

Thank You

New Member
Nemesis
Posts: 1
Registered: ‎08-02-2012

Re: Router/cable password changed on me

I also ran into this issue about 2 months ago and thought it was an anomoly. Please reset my modem login as well :smileyvery-happy:

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Nemesis,

 

Welcome to the forum.

Password on Comcast IPGW has been reset to default.

 

 

 

 

Thank You

New Member
w1ndex
Posts: 1
Registered: ‎08-05-2012

Re: Router/cable password changed on me

Hello, I have reset my IPGW a couple of times now and the default username and password doesn't work. I guess I need it reset like everyone else.

 

Thanks!

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello w1ndex,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, please try to login again.

 

 

Thank You

New Member
tschaps
Posts: 1
Registered: ‎08-07-2012

Re: Router/cable password changed on me

This seems to be a pretty common problem -- rather than start a new thread, I will do a "me too" and ask that the default pw for cusadmin be restored on all three of our Business Class modems. Two of them were upgraded to faster service with a new modem just today, and I realized at that time that I could not get into the third anymore. I know I am using the correct password, as it autofills on my browser. Wasting far too much time on it thinking it was somehow my fault, I am disturbed to learn that many others had this issue after a recent firmware upgrade.

 

I was able to get into the two new modems today, but after changing the subnet on the LAN DHCP to match the way the other two were, my password no longer works and gives an "Access Deny" (sic) error when I put in the password it SHOULD be (in one case, I changed the cusadmin password and then changed the LAN subnet, and in the second, I left the default pw "highspeed" and both now give "Access Deny.") Note that on all three modems, if I do a nonsense password, it actually says "Incorrect Login"-- only when I do the password it should be does it give "Access Deny."

 

This is clearly some sort of Comcast configuration or firmware error that all these passwords are rendered "Access Deny". How do I get them all reset? I notice no one here gives you an account number, so you moderators are able to look up my account? If so, please reset all three. If not, let me know what info you need.

 

Thanks

 

Access Deny.jpg

 

Incorrect Login.jpg

 

New Member
drlang
Posts: 1
Registered: ‎08-08-2012

Re: Router/cable password changed on me

My router has also been inaccessible.  My original password no longer works. 

Community Manager
Comcast_John
Posts: 1,220
Registered: ‎05-04-2012

Re: Router/cable password changed on me

[ Edited ]

Welcome tschaps.  The Comcast gateways password have been reset to the default.  Please check you private message for additional details.

 

Thank You.

Community Manager
Comcast_John
Posts: 1,220
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome drlang.  The password for the Comcast gateway has been reset to the default.  Please check your private message for details.

 

Thank You

New Member
sandipjpatel
Posts: 1
Registered: ‎08-09-2012

Re: Router/cable password changed on me

Can you please reset the login and password on my gateway as well?

 

Thank you

Community Manager
Comcast_John
Posts: 1,220
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome sandipjpatel. The Comcast gateway  has been reset to the default..   

 

Thank you.

Visitor
Weifei_Li
Posts: 6
Registered: ‎08-09-2012

Re: Router/cable password changed on me

I can not login my router too. Could you please help me on this too?

 

Thanks a lot!

Community Manager
Comcast_John
Posts: 1,220
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome Weifei_Li.  The Comcast gateway  has been reset to the default..  

 

Thank you.

New Member
Christopher
Posts: 2
Registered: ‎08-10-2012

Re: Router/cable password changed on me

Can you please reset the login and password on my modem gateway as well?

Thank you

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Christopher,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, please try to login again.

 

 

Thank You

New Member
Christopher
Posts: 2
Registered: ‎08-10-2012

Re: Router/cable password changed on me

Thank you it now works.

New Member
kegohlke
Posts: 1
Registered: ‎08-12-2012

Re: Router/cable password changed on me

Hey Comcast_Jon!

 

Is there any way you could reset my routers passwords? I seem to be having the same (very frustrating) issue.

 

Thank you!

Community Manager
Comcast_John
Posts: 1,220
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome Kegohlke.  The SMC password has been reset to the default.  Let us know if you need further assistance.

 

Thank you

New Member
ititit
Posts: 1
Registered: ‎08-15-2012

Re: Router/cable password changed on me

Hello, We can't access our SMC router/cable modem with our password anymore. Thanks
Community Manager
Comcast_John
Posts: 1,220
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome ititit.  The SMC password has been reset to the default.  Let us know if you need further assistance.

 

Thank you

New Member
Hardwired
Posts: 1
Registered: ‎08-24-2012

Re: Router/cable password changed on me

As others here, my default login seems to have changed, can you please reset it?

New Member
Symmetry
Posts: 1
Registered: ‎08-25-2012

Re: Router/cable password changed on me

+1 Please reset mine as well. And maybe ask the firmware folks if they could avoid wiping passwords in the future? :smileyhappy:

New Member
xuqing
Posts: 1
Registered: ‎08-27-2012

Re: Router/cable password changed on me

can you also reset my router login password?

 

Thanks

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Hardwired,

 

Welcome to the forum.

As per request, IPGW's password has been reset to default.

 

 

 

Thank You

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Symmetry,

 

Welcome to the forum.

As per request, IPGW's password has been reset to default.

 

 

 

Thank You

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello xuqing,

 

Welcome to the forum.

As per request, IPGW's password has been reset to default.

 

 

 

Thank You

New Member
arwilson
Posts: 2
Registered: ‎09-08-2012

Re: Router/cable password changed on me

Same for me; Can I also have mine reset to the default please.

Have a great weekend...

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello arwilson,

 

Welcome to the forum.

As per request, pass word has been reset to default.

 

 

Thank You

New Member
asmdems
Posts: 1
Registered: ‎09-10-2012

Re: Router/cable password changed on me

I am having the same issue - is it possible to reset the password to the default? Thanks.

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello asmdems,

 

Welcome to the forum.

As per request, password on the IPGW has been reset back to default.

 

 

 

Thank You

New Member
tsgwink
Posts: 1
Registered: ‎09-13-2012

Re: Router/cable password changed on me

Me too! My cusadmin password doesn't work any more. Please reset it. Thank you.

Community Manager
Comcast_Jon
Posts: 854
Registered: ‎05-04-2012

Re: Router/cable password changed on me

[ Edited ]

Hello tsgwink,

 

Welcome to the forum.

As per request, password on the IPGW has been reset back to default.

 

 

Thank You

New Member
estapleton
Posts: 1
Registered: ‎09-13-2012

Re: Router/cable password changed on me

I need a password reset on my SMC router. Please let me know if you need anything from me. Thanks!

Community Manager
Comcast_John
Posts: 1,220
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome Estapleton.  

 The SMC password has been reset to the default.  Let us know if you need further assistance.

 

Thank you

New Member
TECHno
Posts: 5
Registered: ‎09-17-2012

Re: Router/cable password changed on me

Router/cable password changed on me as well...

 

1. Will I lose my current settings if you fix? If so I would like to do at the close of business in a couple hours.

2. This seems to be a common issue in this forum is there a hotfix coming?

3. If I change the default password, is this subject to happen again?

New Member
TECHno
Posts: 5
Registered: ‎09-17-2012

Re: Router/cable password changed on me

...if it does not effect normal operations, please by all means fix. thanks

Community Manager
Comcast_John
Posts: 1,220
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome Techno.  We can reset the password to the defaults at anytime as it does not affect the configuration files.  The password only changes when there is a factory reset on the gateway and or a firmware update.   A power cycle on the gateway will clear the registers and buffer it does not clear the config files or the password.  

New Member
TECHno
Posts: 5
Registered: ‎09-17-2012

Re: Router/cable password changed on me

cool, as long as I don't lose my configs, please reset the password to the default.

 

thanks