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New Member
mspinar
Posts: 2
Registered: ‎06-19-2012

Re: Router/cable password changed on me

Hi, just found this thread and hope it is the answer.  Cannot login to my gateway and the references to resetting to default don't help.  We have no documentation with this device so I have no idea what the default was!  I have a password scribbled on the install order but no user id.  The gateway of 10.1.10.1 brings up the signin screen but I'm stopped there.  Can you help?

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello mspinar,

 

Welcome to the forum.

 

To your inquiry of the default password to SMC - IPGWTY.

 

I've have just sent it to you via PM.

 

 

 

Thank You

New Member
mspinar
Posts: 2
Registered: ‎06-19-2012

Re: Router/cable password changed on me

PM?? Is that Portal Mail ...what?

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

mspinar,

 

I do apologize for the acronym. PM stands for Private Message.

 

 

 

 

Thank You

New Member
RedFin_Network
Posts: 1
Registered: ‎06-20-2012

Re: Router/cable password changed on me

This has happened to ours as well.

 

Can we please also get a router password reset?

Community Manager
Comcast_John
Posts: 1,262
Registered: ‎05-04-2012

Re: Router/cable password changed on me

RedFin_Network,  

 Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member
PsychoDonuts
Posts: 1
Registered: ‎07-10-2013

Re: Router/cable password changed on me

Hi,

Can we have our password reset as well?

 

The Psychos

Community Manager
Comcast_John
Posts: 1,262
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome PsychoDonuts.  The gateway username/password has set to the default.

 

Thank You

New Member
sfcac
Posts: 1
Registered: ‎06-20-2012

Re: Router/cable password changed on me

I don't why I can't login to my modem, please help me to reset it.

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello sfcac,

 

Welcome to the forum.

 

Certainly, as per request IPGW's password has been reset to its default.

 

 

 

 

Thank You

New Member
akrieger
Posts: 1
Registered: ‎06-21-2012

Re: Router/cable password changed on me

Hi Comcast_Jon,

Our gateway reset last night, and this morning we were unable to login to administrate it. Can we also get our gateway reset?

 

Thanks in advance!

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello akrieger,

 

Welcome to the forum.

 

Certainly, as per request IPGW's password has been reset to its default.

 

 

 

 

Thank You

New Member
bryanb426
Posts: 2
Registered: ‎06-22-2012

Re: Router/cable password changed on me

Jon,

 

Can you reset mine back to the default as well?

 

Thank-you.

 

Bryan

Community Manager
Comcast_John
Posts: 1,262
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Bryanb426,  Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

Community Manager
Comcast_John
Posts: 1,262
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Bryanb426,  Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member
bryanb426
Posts: 2
Registered: ‎06-22-2012

Thank-you John!

[ Edited ]

Much appreciated.  Have a great weekend.

BB

 

Community Manager
Comcast_John
Posts: 1,262
Registered: ‎05-04-2012

Re: Thank-you John!

Glad to help.  

mwl
New Member
mwl
Posts: 1
Registered: ‎06-25-2012

Re: Thank-you John!

Hi John,  My gateway was reset during an outage and I can no longer access it.  Can you please reset it?

Community Manager
Comcast_John
Posts: 1,262
Registered: ‎05-04-2012

Re: Thank-you John!

MWL,

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member
Kevin
Posts: 1
Registered: ‎06-26-2012

Re: Thank-you John!

[ Edited ]

John,

 

Can you reset mine back to the default as well?

 

Thank-you.

 

Kevin

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Thank-you John!

Hello Kevin,

 

Welcome to the forum.

 

Certainly, IPGW's cusadmin password has been reset back to default.

Please try log in again. 

 

 

 

Thank You

New Member
prophead
Posts: 1
Registered: ‎06-26-2012

Re: Router/cable password changed on me

Hi, that last update seemed to reset our password.  Could you set it back to what it was before?

Thanks

|-<:smileyhappy:

 

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello prophead,

 

Welcome to the forum.

 

Password has been reset back to default, please try to login again.

 

 

 

Thank You

New Member
fried
Posts: 1
Registered: ‎06-29-2012

Re: Router/cable password changed on me

Hey, yeah same issue. Reset me also

 

Thanks

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello fried,

 

Welcome to the forum.

 

Comcast's IPGW password has been reset to default.

 

 

 

Thank You

 

New Member
killians
Posts: 1
Registered: ‎06-29-2012

Re: Router/cable password changed on me

Hello after that modem update two nights ago, I can't login.

 

I'd also like my IPGW password reset to default. Thanks!

 

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello killians.

 

Welcome to the forum.

 

Comcast's IPGW's password has been set to default.

Please try to login again.

 

 

Thank You

New Member
adhintz
Posts: 1
Registered: ‎07-01-2012

Re: Router/cable password changed on me

I'm having the same issue logging in. Can you please reset my SMC router/cable modem's password to the factory default?

 

I have tried cusadmin / highspeed and it does not work. I've tried holding down the reset button on the router, but still cannot log in.

 

Thank you.

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello adhintz,

 

Welcome to the forum.

 

IPGW's password has been reset to default as requested.

 

 

 

Thank You

New Member
wgcil
Posts: 1
Registered: ‎07-11-2012

Re: Router/cable password changed on me

Same here, I can't log into our gateway... please reset.

 

-Greg

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello wgcil,

 

Welcome to the forum.

IPGW's password has been reset to default as requested.

Please try to login again

 

 

 

Thank You

Visitor
__J__
Posts: 3
Registered: ‎07-13-2012

Re: Router/cable password changed on me

Comcast_Jon,

 

Is it normal for droves of business customers to suddenly forget their passwords, or is there something you're not telling us?

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello __J__,

 

Welcome to the forum.

 

These are isolated cases. When our IPGWs are “hard” reset it will set it back to factory default.

Additionally in a “rare” case a firmware update will affect a unit. Both of these scenarios we can assist in resolving the access issues by password restore to default.

 

Thank You

New Member
CityofCupertino
Posts: 2
Registered: ‎07-19-2012

Re: Router/cable password changed on me

I, too, cannot log into the cable modem.  Would you please reset the login/password?  We do not have any paperwork about logging into the modem, except the 10-net IP and a customer ID (I think the handwritten password is what the box was installed with.)

 

I don't know how long we haven't been able to login (hadn't needed to).

 

Thanks,

Robert A. Kim

 

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Robert,

 

Welcome to the forum.

As per request, IPGW's password has been reset to default.

 

 

 

Thank You

New Member
CityofCupertino
Posts: 2
Registered: ‎07-19-2012

Re: Router/cable password changed on me

I am able to get in!

 

Thanks for the quick work.

 

Robert

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Robert,

 

We are glad to be of assist.

Please feel free post any technical question or concern on our forum.

 

 

Thank You

 

 

 

New Member
Zamren
Posts: 2
Registered: ‎07-23-2012

Re: Router/cable password changed on me

[ Edited ]

Hello,

 

I recently had this same problem where my default login/pw no longer work on my modem.  Can they be reset so I can login to my modem again please?  Thank You so much!

 

-Anthony

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Zamren,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, please try to login again.

 

 

Thank You

Visitor
__J__
Posts: 3
Registered: ‎07-13-2012

Re: Router/cable password changed on me

Hello Jon,

 

Thanks for having me.

 

In the rare firmware update cases, when you say affect a unit does that mean a complete administrative lockout situation for the customer?  Don't tell anyone, but with my own network gear I've used the same password for about 15 years now.  I forget a lot of passwords, but not that one.  I checked with two other people who manage four separate comcast accounts between them... all locked out.

 

At least I don't feel so isolated anymore... 

 

Thanks, 

Jason

 

 

 

 

 

 

 

New Contributor
Robin339
Posts: 14
Registered: ‎02-06-2013

Re: Router/cable password changed on me

Please reset mine as well. Thanks

Community Manager
Comcast_John
Posts: 1,262
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome Robin339.  The gateway password has been reset to the default.

 

Thank You

New Member
jkittridge
Posts: 1
Registered: ‎02-13-2013

Re: Router/cable password changed on me

Hello,

 

Can you reset my gateway password as well?

 

Thank you

Community Manager
Comcast_John
Posts: 1,262
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome jkittridge.  The gateway password has been reset to the default.

Visitor
cstraface
Posts: 2
Registered: ‎02-20-2013

Re: Router/cable password changed on me

Hi, 

Can you please reset mine as well. 

Thanks!

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello cstraface,

 

Welcome to the forum.

Certainly, IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank you

New Member
hamguy
Posts: 1
Registered: ‎02-20-2013

Re: Router/cable password changed on me

Hello,

 

Can you please reset my router password as well? 

 

Thank you!!

 

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello hamguy,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank you

New Member
w1ndex
Posts: 1
Registered: ‎08-05-2012

Re: Router/cable password changed on me

Hello, I have reset my IPGW a couple of times now and the default username and password doesn't work. I guess I need it reset like everyone else.

 

Thanks!

Community Manager
Comcast_Jon
Posts: 907
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello w1ndex,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, please try to login again.

 

 

Thank You