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New Member
klotz
Posts: 3
Registered: ‎05-25-2012
Accepted Solution

Router/cable password changed on me

[ Edited ]

My SMC router/cable modem stops handling DHCP every few weeks and I usually log in to it over HTTP and verify that that is the problem, and reboot it.  Today when I rebooted it, I found I was unable to log in with the username and password.  I rebooted it again (power cycle) and it's still the same.  How can I get it fixed?

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Klotz,

 

Welcome to the forum.

I've check the status of the SMC IP-Gateway and reverted the customer admin password back to default.

Please power cycle your network and try connecting to the internet, after the test try log into the IPGW.

 

Please tell us of your issue's status, we are here to help 


Thank You

New Member
klotz
Posts: 3
Registered: ‎05-25-2012

Re: Router/cable password changed on me

Thank you, you fixed it!  I am able to log in!  I do not know how the password got changed, but I suspect I must have pressed submit on the wrong screen of the SMC management web ui.

 

At some point I would like to replace this SMC device with an SB6141 and I will watch your http://mydeviceinfo.comcast.net/ for 6141 qualification.

 

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Glad to be a help.

 

In respect to your interest of SB6141: yes, please continue to check for its qualification within Comcast. 

 

Please continue to post technical support questions and concerns you have in this forum.

 

Thank You

New Member
aaronw
Posts: 2
Registered: ‎04-09-2013

Re: Router/cable password changed on me

I'm having the same problem logging in to my modem/router. I tried both my password and the default 'cusadmin/highspeed' and neither works. The biggest problem was that after a power failure it switched the DHCP address of one of my machines, screwing a lot of stuff up.

Community Manager
Comcast_John
Posts: 1,364
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome aaronw.  Please send me a PM (private message) with the RF Mac address of the gateway and I will have our Tier 2 group investigate the issue.

 

Thank You

New Member
btriplett
Posts: 1
Registered: ‎04-11-2013

Re: Router/cable password changed on me

Can you please reset our password to default?

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello btriplett, password has been reset; please try to sign in again.

 

Thank you

New Member
cheerychum
Posts: 3
Registered: ‎06-10-2012

Re: Router/cable password changed on me

my router's password got changed too, please help.

Community Manager
Comcast_John
Posts: 1,364
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Cherrychum, Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

New Member
leviarc
Posts: 1
Registered: ‎04-13-2013

Re: Router/cable password changed on me

We also can no longer login to the Comcast Business Gateway using our credentials.  The default user name & password is also not accepted.  Please assist ASAP, so that we make make a necessary configuration change.

Community Manager
Comcast_John
Posts: 1,364
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome Leviarc.  Send me a PM (private message) with the account number and the RF MAC_Address of the gateway and I will have an agent reset it to default.

 

Thank You

Visitor
Microlab
Posts: 5
Registered: ‎11-28-2012

Re: Router/cable password changed on me

Hello,  I cannot log in to one of our modems.  I think the password changed on me.  Can you reset the password for me?  Thank you.

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Microlab, password has been reset to default.

Please try to log in again.

 

Thank you

Visitor
Microlab
Posts: 5
Registered: ‎11-28-2012

Re: Router/cable password changed on me

Thank you, but I still cannot log in to the modem.  We have two modems in our office, both with static IPs, is it possible the wrong one was reset?

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Microlab,

 

That is definately plausible. Please send me your account information and the MAC address from the device that needs reset, so we can have an agent reset it for you.

 

 

Thank you

New Member
leodog
Posts: 3
Registered: ‎04-16-2013

Re: Router/cable password changed on me

I am having the same issue everyone is listing here- I was able to access my Modem and now I can not can it be reset please?

Community Manager
Comcast_John
Posts: 1,364
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome Leodog.  The gateway has been reset

New Member
wolf1168
Posts: 1
Registered: ‎07-23-2012

Re: Router/cable password changed on me

could you also reset mine to the default? and verify what the default is?
Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello wolf1168,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, and I've sent you the default pw via PM.

 

 

Thank You

New Member
Zamren
Posts: 2
Registered: ‎07-23-2012

Re: Router/cable password changed on me

Thanks Comcast_Jon that did the trick I appreciate your timely response!

 

-Anthony

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Glad to be of assist Anthony.

 

Please feel free post any technical question or concern on our forum

 

 

Thank You

New Member
Nemesis
Posts: 1
Registered: ‎08-02-2012

Re: Router/cable password changed on me

I also ran into this issue about 2 months ago and thought it was an anomoly. Please reset my modem login as well :smileyvery-happy:

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Nemesis,

 

Welcome to the forum.

Password on Comcast IPGW has been reset to default.

 

 

 

 

Thank You

New Member
erscrco
Posts: 1
Registered: ‎10-02-2012

Re: Router/cable password changed on me

I am also unable to log in with my password or default password.  Can it be reset?

Community Manager
Comcast_John
Posts: 1,364
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Welcome Erscrco.  The gateway has been reset to the default

New Member
JeffIrwin
Posts: 2
Registered: ‎11-12-2012

Re: Router/cable password changed on me

Hello,

We are having the same issue, where we are unable to login to the cusadmin account.

Can you reset our password as well?

 

If so, can you reset only the password and not any of the settings that are already settup?

We are currently using the system in a production event, so i do not want to cause any distrubtion. I just am unable to login to cusadmin account.

 

Thank you.

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Jefflrwin

 

Welcome to the forum.

Password on the IPGW has been reset back to default and no setting has been changed.

Please try to login again.

 

Thank You

New Member
JeffIrwin
Posts: 2
Registered: ‎11-12-2012

Re: Router/cable password changed on me

Perfect, thank you very much

New Member
Jenkins_P
Posts: 1
Registered: ‎11-15-2012

Re: Router/cable password changed on me

I need my router password reset please.  I believe I went in and changed it a while back to something I would not forget.  My plan didn't work.  Can someone help me out?

 

Thanks!

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Jenkins_P

 

Welcome to the forum.

Password on the IPGW has been reset back to default.

Please try to login again.

 

 

Thank You

New Member
webguy
Posts: 3
Registered: ‎06-11-2012

Re: Router/cable password changed on me

This happend to me last night too..  and the DNS   that was on there doest work

New Member
webguy
Posts: 3
Registered: ‎06-11-2012

Re: Router/cable password changed on me

Can someon help with with this problem   ON my Static Ip address I have the DNS of 68.  and they work just fine   but the DNS that was on the modem  quit working last night   and Lost intenet to all my computer  but not the servers.     So I reset the modem and know I can not login to the modem Not sure what happend   I was able to login just fine before this happend.     I never changed anything.  

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

[ Edited ]

webguy,

 

Welcome to the forum and thank you for posting.

 

I've checked the status of the SMC IP-Gateway and corrected customer admin password back to default.

Please attempt to login.

 

Additionally regarding DNS address of :  ( 75.75.75.75 / 75.75.76.76) it is our national DNS assigned to our IPGWs, as "68" was.

 

Thank You

New Member
webguy
Posts: 3
Registered: ‎06-11-2012

Re: Router/cable password changed on me

I was able to login   so  I dont understand about the DNS  why did it do that when I reset the modem and kicked me off of it.      is it ok to use the 68.  DNS 

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

webguy,

 

When our IPGWs are reset, it reaches out to our network for new updates.

 “If” there is one, appropriately our IPGW will receive it causing the PW to revert to default.

 

Regarding “68” DNS: yes, you can use it; however, we are phasing out our old DNS servers (including 68).

In that respect I do recommend using “75”, which is our national DNS servers.

 

Thank You

New Member
Rmtl
Posts: 1
Registered: ‎06-11-2012

Re: Router/cable password changed on me

I m having the same prob too. cannot acess smc. can it b reset pls. 

 

 

thanx

Community Manager
Comcast_John
Posts: 1,364
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Rmtl, 

 Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

New Member
JSeeley150
Posts: 1
Registered: ‎06-11-2012

Re: Router/cable password changed on me

Last night my gateway was reset. I'm guessing it was a FW update.  At any rate, my password has been reset, but NOT to the default login that I used originally or to the one in the Business Class manual.  I can't log in.

Visitor
rajak
Posts: 2
Registered: ‎06-12-2012

Re: Router/cable password changed on me

[ Edited ]

I seem to be affected by this same problem, I suddenly can't login to my SMC Gateway any more. I urgently need to access it, can you reset my gateway's username/password as well? Thanks!

 

-rajak

Community Manager
Comcast_John
Posts: 1,364
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Rajak

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

New Member
MHSbusiness
Posts: 1
Registered: ‎06-13-2012

Re: Router/cable password changed on me

Comcast_John, my SMCD3G router's cusadmin password is no longer working so I can't manage its MAC list. Would you reset it for my account also?

Thanks much

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

MHSbusiness,

 

Welcome to the forum.

 

Certainly, IPGW's cusadmin password has been reset back to default.

Please try log in again.

 

 

Thank You

Community Manager
Comcast_John
Posts: 1,364
Registered: ‎05-04-2012

Re: Router/cable password changed on me

JSeeley150,

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

New Member
Rick_G
Posts: 1
Registered: ‎06-19-2012

Re: Router/cable password changed on me

+1 on the SMC password being changed. Could you please execute a reset for me as well?

 

Thanks

Community Manager
Comcast_John
Posts: 1,364
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Rick_G, Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

Visitor
DGS-CMS
Posts: 1
Registered: ‎06-16-2014

Re: Router/cable password changed on me

Can you please do the same for me?  I can no longer get into mine.  Can you also please verify what the default password is after you reset it?

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello DGS-CMS,

 

Welcome to the forum.

Password has been reset back to default.

Please try to sign in again.

 

 

Thank you

New Member
SignsPlusRC
Posts: 1
Registered: ‎06-17-2014

Re: Router/cable password changed on me

I also cannot access the gateway via the default user name and password. Please reset.

 

Thanks

-Anthony

Community Manager
Comcast_Jon
Posts: 1,036
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello SignsPlusRC,

 

Welcome to the forum.

Password has been reset back to default.

Please try to sign in again.

 

 

Thank you