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New Member
klotz
Posts: 3
Registered: ‎05-25-2012
Accepted Solution

Router/cable password changed on me

[ Edited ]

My SMC router/cable modem stops handling DHCP every few weeks and I usually log in to it over HTTP and verify that that is the problem, and reboot it.  Today when I rebooted it, I found I was unable to log in with the username and password.  I rebooted it again (power cycle) and it's still the same.  How can I get it fixed?

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello Klotz,

 

Welcome to the forum.

I've check the status of the SMC IP-Gateway and reverted the customer admin password back to default.

Please power cycle your network and try connecting to the internet, after the test try log into the IPGW.

 

Please tell us of your issue's status, we are here to help 


Thank You

New Member
klotz
Posts: 3
Registered: ‎05-25-2012

Re: Router/cable password changed on me

Thank you, you fixed it!  I am able to log in!  I do not know how the password got changed, but I suspect I must have pressed submit on the wrong screen of the SMC management web ui.

 

At some point I would like to replace this SMC device with an SB6141 and I will watch your http://mydeviceinfo.comcast.net/ for 6141 qualification.

 

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Glad to be a help.

 

In respect to your interest of SB6141: yes, please continue to check for its qualification within Comcast. 

 

Please continue to post technical support questions and concerns you have in this forum.

 

Thank You

New Member
cheerychum
Posts: 3
Registered: ‎06-10-2012

Re: Router/cable password changed on me

my router's password got changed too, please help.

Community Manager
Comcast_John
Posts: 1,217
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Cherrychum, Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

New Member
webguy
Posts: 3
Registered: ‎06-11-2012

Re: Router/cable password changed on me

This happend to me last night too..  and the DNS   that was on there doest work

New Member
webguy
Posts: 3
Registered: ‎06-11-2012

Re: Router/cable password changed on me

Can someon help with with this problem   ON my Static Ip address I have the DNS of 68.  and they work just fine   but the DNS that was on the modem  quit working last night   and Lost intenet to all my computer  but not the servers.     So I reset the modem and know I can not login to the modem Not sure what happend   I was able to login just fine before this happend.     I never changed anything.  

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

[ Edited ]

webguy,

 

Welcome to the forum and thank you for posting.

 

I've checked the status of the SMC IP-Gateway and corrected customer admin password back to default.

Please attempt to login.

 

Additionally regarding DNS address of :  ( 75.75.75.75 / 75.75.76.76) it is our national DNS assigned to our IPGWs, as "68" was.

 

Thank You

New Member
webguy
Posts: 3
Registered: ‎06-11-2012

Re: Router/cable password changed on me

I was able to login   so  I dont understand about the DNS  why did it do that when I reset the modem and kicked me off of it.      is it ok to use the 68.  DNS 

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

webguy,

 

When our IPGWs are reset, it reaches out to our network for new updates.

 “If” there is one, appropriately our IPGW will receive it causing the PW to revert to default.

 

Regarding “68” DNS: yes, you can use it; however, we are phasing out our old DNS servers (including 68).

In that respect I do recommend using “75”, which is our national DNS servers.

 

Thank You

New Member
Rmtl
Posts: 1
Registered: ‎06-11-2012

Re: Router/cable password changed on me

I m having the same prob too. cannot acess smc. can it b reset pls. 

 

 

thanx

Community Manager
Comcast_John
Posts: 1,217
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Rmtl, 

 Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

New Member
JSeeley150
Posts: 1
Registered: ‎06-11-2012

Re: Router/cable password changed on me

Last night my gateway was reset. I'm guessing it was a FW update.  At any rate, my password has been reset, but NOT to the default login that I used originally or to the one in the Business Class manual.  I can't log in.

Visitor
rajak
Posts: 2
Registered: ‎06-12-2012

Re: Router/cable password changed on me

[ Edited ]

I seem to be affected by this same problem, I suddenly can't login to my SMC Gateway any more. I urgently need to access it, can you reset my gateway's username/password as well? Thanks!

 

-rajak

Community Manager
Comcast_John
Posts: 1,217
Registered: ‎05-04-2012

Re: Router/cable password changed on me

JSeeley150,

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

Community Manager
Comcast_John
Posts: 1,217
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Rajak

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

New Member
MHSbusiness
Posts: 1
Registered: ‎06-13-2012

Re: Router/cable password changed on me

Comcast_John, my SMCD3G router's cusadmin password is no longer working so I can't manage its MAC list. Would you reset it for my account also?

Thanks much

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

MHSbusiness,

 

Welcome to the forum.

 

Certainly, IPGW's cusadmin password has been reset back to default.

Please try log in again.

 

 

Thank You

New Member
Rick_G
Posts: 1
Registered: ‎06-19-2012

Re: Router/cable password changed on me

+1 on the SMC password being changed. Could you please execute a reset for me as well?

 

Thanks

Community Manager
Comcast_John
Posts: 1,217
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Rick_G, Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member
mspinar
Posts: 2
Registered: ‎06-19-2012

Re: Router/cable password changed on me

Hi, just found this thread and hope it is the answer.  Cannot login to my gateway and the references to resetting to default don't help.  We have no documentation with this device so I have no idea what the default was!  I have a password scribbled on the install order but no user id.  The gateway of 10.1.10.1 brings up the signin screen but I'm stopped there.  Can you help?

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello mspinar,

 

Welcome to the forum.

 

To your inquiry of the default password to SMC - IPGWTY.

 

I've have just sent it to you via PM.

 

 

 

Thank You

New Member
mspinar
Posts: 2
Registered: ‎06-19-2012

Re: Router/cable password changed on me

PM?? Is that Portal Mail ...what?

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

mspinar,

 

I do apologize for the acronym. PM stands for Private Message.

 

 

 

 

Thank You

New Member
RedFin_Network
Posts: 1
Registered: ‎06-20-2012

Re: Router/cable password changed on me

This has happened to ours as well.

 

Can we please also get a router password reset?

Community Manager
Comcast_John
Posts: 1,217
Registered: ‎05-04-2012

Re: Router/cable password changed on me

RedFin_Network,  

 Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member
sfcac
Posts: 1
Registered: ‎06-20-2012

Re: Router/cable password changed on me

I don't why I can't login to my modem, please help me to reset it.

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello sfcac,

 

Welcome to the forum.

 

Certainly, as per request IPGW's password has been reset to its default.

 

 

 

 

Thank You

New Member
akrieger
Posts: 1
Registered: ‎06-21-2012

Re: Router/cable password changed on me

Hi Comcast_Jon,

Our gateway reset last night, and this morning we were unable to login to administrate it. Can we also get our gateway reset?

 

Thanks in advance!

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello akrieger,

 

Welcome to the forum.

 

Certainly, as per request IPGW's password has been reset to its default.

 

 

 

 

Thank You

New Member
bryanb426
Posts: 2
Registered: ‎06-22-2012

Re: Router/cable password changed on me

Jon,

 

Can you reset mine back to the default as well?

 

Thank-you.

 

Bryan

Community Manager
Comcast_John
Posts: 1,217
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Bryanb426,  Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

Community Manager
Comcast_John
Posts: 1,217
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Bryanb426,  Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member
bryanb426
Posts: 2
Registered: ‎06-22-2012

Thank-you John!

[ Edited ]

Much appreciated.  Have a great weekend.

BB

 

Community Manager
Comcast_John
Posts: 1,217
Registered: ‎05-04-2012

Re: Thank-you John!

Glad to help.  

mwl
New Member
mwl
Posts: 1
Registered: ‎06-25-2012

Re: Thank-you John!

Hi John,  My gateway was reset during an outage and I can no longer access it.  Can you please reset it?

Community Manager
Comcast_John
Posts: 1,217
Registered: ‎05-04-2012

Re: Thank-you John!

MWL,

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member
Kevin
Posts: 1
Registered: ‎06-26-2012

Re: Thank-you John!

[ Edited ]

John,

 

Can you reset mine back to the default as well?

 

Thank-you.

 

Kevin

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Thank-you John!

Hello Kevin,

 

Welcome to the forum.

 

Certainly, IPGW's cusadmin password has been reset back to default.

Please try log in again. 

 

 

 

Thank You

New Member
prophead
Posts: 1
Registered: ‎06-26-2012

Re: Router/cable password changed on me

Hi, that last update seemed to reset our password.  Could you set it back to what it was before?

Thanks

|-<:smileyhappy:

 

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello prophead,

 

Welcome to the forum.

 

Password has been reset back to default, please try to login again.

 

 

 

Thank You

New Member
fried
Posts: 1
Registered: ‎06-29-2012

Re: Router/cable password changed on me

Hey, yeah same issue. Reset me also

 

Thanks

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello fried,

 

Welcome to the forum.

 

Comcast's IPGW password has been reset to default.

 

 

 

Thank You

 

New Member
killians
Posts: 1
Registered: ‎06-29-2012

Re: Router/cable password changed on me

Hello after that modem update two nights ago, I can't login.

 

I'd also like my IPGW password reset to default. Thanks!

 

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello killians.

 

Welcome to the forum.

 

Comcast's IPGW's password has been set to default.

Please try to login again.

 

 

Thank You

New Member
adhintz
Posts: 1
Registered: ‎07-01-2012

Re: Router/cable password changed on me

I'm having the same issue logging in. Can you please reset my SMC router/cable modem's password to the factory default?

 

I have tried cusadmin / highspeed and it does not work. I've tried holding down the reset button on the router, but still cannot log in.

 

Thank you.

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello adhintz,

 

Welcome to the forum.

 

IPGW's password has been reset to default as requested.

 

 

 

Thank You

New Member
wgcil
Posts: 1
Registered: ‎07-11-2012

Re: Router/cable password changed on me

Same here, I can't log into our gateway... please reset.

 

-Greg

Community Manager
Comcast_Jon
Posts: 848
Registered: ‎05-04-2012

Re: Router/cable password changed on me

Hello wgcil,

 

Welcome to the forum.

IPGW's password has been reset to default as requested.

Please try to login again

 

 

 

Thank You