Router/cable password changed on me

SOLVED
Go to Solution
Visitor

Router/cable password changed on me

[ Edited ]

My SMC router/cable modem stops handling DHCP every few weeks and I usually log in to it over HTTP and verify that that is the problem, and reboot it.  Today when I rebooted it, I found I was unable to log in with the username and password.  I rebooted it again (power cycle) and it's still the same.  How can I get it fixed?

Accepted Solution

Re: Router/cable password changed on me

Hello Klotz,

 

Welcome to the forum.

I've check the status of the SMC IP-Gateway and reverted the customer admin password back to default.

Please power cycle your network and try connecting to the internet, after the test try log into the IPGW.

 

Please tell us of your issue's status, we are here to help 


Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Thank you, you fixed it!  I am able to log in!  I do not know how the password got changed, but I suspect I must have pressed submit on the wrong screen of the SMC management web ui.

 

At some point I would like to replace this SMC device with an SB6141 and I will watch your http://mydeviceinfo.comcast.net/ for 6141 qualification.

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Glad to be a help.

 

In respect to your interest of SB6141: yes, please continue to check for its qualification within Comcast. 

 

Please continue to post technical support questions and concerns you have in this forum.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

my router's password got changed too, please help.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Cherrychum, Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

This happend to me last night too..  and the DNS   that was on there doest work

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Can someon help with with this problem   ON my Static Ip address I have the DNS of 68.  and they work just fine   but the DNS that was on the modem  quit working last night   and Lost intenet to all my computer  but not the servers.     So I reset the modem and know I can not login to the modem Not sure what happend   I was able to login just fine before this happend.     I never changed anything.  

View solution in context
Accepted Solution

Re: Router/cable password changed on me

webguy,

 

Welcome to the forum and thank you for posting.

 

I've checked the status of the SMC IP-Gateway and corrected customer admin password back to default.

Please attempt to login.

 

Additionally regarding DNS address of :  ( 75.75.75.75 / 75.75.76.76) it is our national DNS assigned to our IPGWs, as "68" was.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I was able to login   so  I dont understand about the DNS  why did it do that when I reset the modem and kicked me off of it.      is it ok to use the 68.  DNS 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

webguy,

 

When our IPGWs are reset, it reaches out to our network for new updates.

 “If” there is one, appropriately our IPGW will receive it causing the PW to revert to default.

 

Regarding “68” DNS: yes, you can use it; however, we are phasing out our old DNS servers (including 68).

In that respect I do recommend using “75”, which is our national DNS servers.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I m having the same prob too. cannot acess smc. can it b reset pls. 

 

 

thanx

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I seem to be affected by this same problem, I suddenly can't login to my SMC Gateway any more. I urgently need to access it, can you reset my gateway's username/password as well? Thanks!

 

-rajak

View solution in context
Accepted Solution

Re: Router/cable password changed on me

JSeeley150,

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Rajak

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Comcast_John, my SMCD3G router's cusadmin password is no longer working so I can't manage its MAC list. Would you reset it for my account also?

Thanks much

View solution in context
Accepted Solution

Re: Router/cable password changed on me

MHSbusiness,

 

Welcome to the forum.

 

Certainly, IPGW's cusadmin password has been reset back to default.

Please try log in again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

+1 on the SMC password being changed. Could you please execute a reset for me as well?

 

Thanks

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Rick_G, Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hi, just found this thread and hope it is the answer.  Cannot login to my gateway and the references to resetting to default don't help.  We have no documentation with this device so I have no idea what the default was!  I have a password scribbled on the install order but no user id.  The gateway of 10.1.10.1 brings up the signin screen but I'm stopped there.  Can you help?

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello mspinar,

 

Welcome to the forum.

 

To your inquiry of the default password to SMC - IPGWTY.

 

I've have just sent it to you via PM.

 

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

RedFin_Network,  

 Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I don't why I can't login to my modem, please help me to reset it.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello akrieger,

 

Welcome to the forum.

 

Certainly, as per request IPGW's password has been reset to its default.

 

 

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Jon,

 

Can you reset mine back to the default as well?

 

Thank-you.

 

Bryan

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Bryanb426,  Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

View solution in context
Accepted Solution

Re: Thank-you John!

Hi John,  My gateway was reset during an outage and I can no longer access it.  Can you please reset it?

View solution in context
Accepted Solution

Re: Thank-you John!

MWL,

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

View solution in context
Accepted Solution

Re: Thank-you John!

John,

 

Can you reset mine back to the default as well?

 

Thank-you.

 

Kevin

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hi, that last update seemed to reset our password.  Could you set it back to what it was before?

Thanks

|-<Smiley Happy

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello fried,

 

Welcome to the forum.

 

Comcast's IPGW password has been reset to default.

 

 

 

Thank You

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello after that modem update two nights ago, I can't login.

 

I'd also like my IPGW password reset to default. Thanks!

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello adhintz,

 

Welcome to the forum.

 

IPGW's password has been reset to default as requested.

 

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello wgcil,

 

Welcome to the forum.

IPGW's password has been reset to default as requested.

Please try to login again

 

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Comcast_Jon,

 

Is it normal for droves of business customers to suddenly forget their passwords, or is there something you're not telling us?

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I, too, cannot log into the cable modem.  Would you please reset the login/password?  We do not have any paperwork about logging into the modem, except the 10-net IP and a customer ID (I think the handwritten password is what the box was installed with.)

 

I don't know how long we haven't been able to login (hadn't needed to).

 

Thanks,

Robert A. Kim

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello Jon,

 

Thanks for having me.

 

In the rare firmware update cases, when you say affect a unit does that mean a complete administrative lockout situation for the customer?  Don't tell anyone, but with my own network gear I've used the same password for about 15 years now.  I forget a lot of passwords, but not that one.  I checked with two other people who manage four separate comcast accounts between them... all locked out.

 

At least I don't feel so isolated anymore... 

 

Thanks, 

Jason

 

 

 

 

 

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I am able to get in!

 

Thanks for the quick work.

 

Robert

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Robert,

 

We are glad to be of assist.

Please feel free post any technical question or concern on our forum.

 

 

Thank You

 

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello,

 

I recently had this same problem where my default login/pw no longer work on my modem.  Can they be reset so I can login to my modem again please?  Thank You so much!

 

-Anthony

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello Zamren,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

could you also reset mine to the default? and verify what the default is?
View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello wolf1168,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, and I've sent you the default pw via PM.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Thanks Comcast_Jon that did the trick I appreciate your timely response!

 

-Anthony

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Glad to be of assist Anthony.

 

Please feel free post any technical question or concern on our forum

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello Nemesis,

 

Welcome to the forum.

Password on Comcast IPGW has been reset to default.

 

 

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello, I have reset my IPGW a couple of times now and the default username and password doesn't work. I guess I need it reset like everyone else.

 

Thanks!

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello w1ndex,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

My router has also been inaccessible.  My original password no longer works. 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome tschaps.  The Comcast gateways password have been reset to the default.  Please check you private message for additional details.

 

Thank You.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome drlang.  The password for the Comcast gateway has been reset to the default.  Please check your private message for details.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Can you please reset the login and password on my gateway as well?

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome sandipjpatel. The Comcast gateway  has been reset to the default..   

 

Thank you.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I can not login my router too. Could you please help me on this too?

 

Thanks a lot!

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello Christopher,

 

Welcome to the forum.

Comcast IPGW's pw has been reset to default, please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Thank you it now works.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hey Comcast_Jon!

 

Is there any way you could reset my routers passwords? I seem to be having the same (very frustrating) issue.

 

Thank you!

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello, We can't access our SMC router/cable modem with our password anymore. Thanks
View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello Symmetry,

 

Welcome to the forum.

As per request, IPGW's password has been reset to default.

 

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello xuqing,

 

Welcome to the forum.

As per request, IPGW's password has been reset to default.

 

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I am having the same issue - is it possible to reset the password to the default? Thanks.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Me too! My cusadmin password doesn't work any more. Please reset it. Thank you.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I need a password reset on my SMC router. Please let me know if you need anything from me. Thanks!

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Router/cable password changed on me as well...

 

1. Will I lose my current settings if you fix? If so I would like to do at the close of business in a couple hours.

2. This seems to be a common issue in this forum is there a hotfix coming?

3. If I change the default password, is this subject to happen again?

View solution in context
Accepted Solution

Re: Router/cable password changed on me

...if it does not effect normal operations, please by all means fix. thanks

View solution in context
Accepted Solution

Re: Router/cable password changed on me

cool, as long as I don't lose my configs, please reset the password to the default.

 

thanks

View solution in context
Accepted Solution

Re: Router/cable password changed on me

TECHno.  The password has been reset to the default.  Let us know if you need further assistance.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Looks like a common problem.  Please reset my user/password as well.  Thanks!

View solution in context
Accepted Solution

Re: Router/cable password changed on me

THANKS

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Rondo. The password has been reset to the default.  Check the private message for additional details.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Greetings,

 

I'm in the same situation. My original default login also no longer works and I need to check some port dmz settings. Thanks in advance!!!

 

Smiley Happy

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I am having the same problem since the firmware was updated. I can no longer access my Router/Modem.

Can you reset the password back to default for me.

 

Thank you in advance

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Kageryu. The gateway password has been reset to the default.

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome ZMCPA.  The gateway password has been reset to the default

View solution in context
Accepted Solution

Re: Router/cable password changed on me

One more here in need of a modem login password reset. Glad to see it's a common problem. I knew something was up when all my usual passwords didn't work.

 

TIA for the help.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello seattleman78,

 

Welcome to the forum.

Password on the IPGW has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Forgot password to business class gateway

I have two gateways.  One which was just installed today and I know the password of and the second which I can't remember.  Could a Comast associate please remotely reset the password.  Thank you.

View solution in context
Accepted Solution

Re: Forgot password to business class gateway

Hello m-marion,

 

Welcome to the forum.

We can reset the password back to default for you; however, we need to know which "one" of the two IP-Gateways we need to reset.

Please send me a PM (private message) with the IP-Gateway's M.A.C address then I will reset it for you or I can reset them both if you prefer.

 

Thank You

View solution in context
Accepted Solution

Re: Forgot password to business class gateway

May I have a password reset, please?

 

Thanks in advance.

View solution in context
Accepted Solution

Re: Forgot password to business class gateway

Could you also reset the password to my gateway?

View solution in context
Accepted Solution

Re: Forgot password to business class gateway

Hello renner2,

 

Welcome to the forum.

Password on the IP-Gateway has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Forgot password to business class gateway

Welcome Decantur.  The gateway password has been reset to the default.  

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

by wm

Please reset my modem credentials. I am not able to login with the default anymore.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome WM.  The gateway password has been reset to the default.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

My password has been reset also.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome NHS.  The gateway password has been reset to the default.

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

hello glenglenglen,

 

Welcome to the forum.

Password on the IP-Gateway has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Please reset the password of my Comcast Business Gateway as well.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hi,

 

My login information seems to have changed too.  Can you please reset my password to the default?

 

Thank you!

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello sbrown,

 

Welcome to the forum.

Password on the IP-Gateway has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Our SMC Router password has also been corrupted and needs to be reset to its default.  

 

Thanks in advance!

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Mario_Northblok.  The Gateway password has been reset to the default.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hi John. Noticed I couldn't login to my SMC business class modem. I must have lost the password, or it changed for some other reason. Can you reset the password back to the default (I have that one)? Thanks!
View solution in context
Accepted Solution

Re: Router/cable password changed on me

Please reset my Gateway password as well. Thanks.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Mario_millvalle.  The Gateway password has been reset to the default.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Comcast_John:

 

I'm also locked out of my SMC Business Gateway device. If you could get the password reset that would be helpful. This seems to be a common issue. Is there an underlying problem that needs to be addressed?

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I Need two modem's reset, thank you in advance.

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

rxtxlabs.   The gateway password has been reset to the default.

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Jim.  The gateway password has been reset to the default

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I need a router password reset please.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Matt_TR.  The gateway password has been reset to the default

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello!  I could also use a password reset, pretty please.

 

JB

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome DGTJBarker. The gateway password has been reset to the default

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Treisner.  The gateway password has been reset to the default.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello krezack,

 

Welcome to the forum.

Password on the IPGW has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Can't log into my router anymore

I tried to log into my SCD3G-CCR router, but the password I set up previously is not letting me in.  How can I reset the password without resetting the whole router to default settings?  I don't have all of the settings to redo the whole router, I just want to turn the DHCP server on and take our physical server offline.

 

Thanks for the help!

View solution in context
Accepted Solution

Re: Can't log into my router anymore

Hello Omen

 

Welcome to the forum.

I have reset password back to default, please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello sparkplug,

 

Welcome to the forum.

Password on the IP-Gateway has reset back to default and sent you a private message with the requested information.

Please try to login again.

 

Thank You

View solution in context
Accepted Solution

Gateway Credentials Not Working

Dear Business Class,

 

Can you please reset my gateway to the default username and password so that I can log in and make some changes to my settings??

 

Thanks in advance,

JMF

 

View solution in context
Accepted Solution

Re: Gateway Credentials Not Working

Hello JMF,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Gateway Credentials Not Working

Dear Business Class,

 

Can i please have the password reset on our Modem.  Unable to login to open ports.  Thanks.

 

John

SJTS

View solution in context
Accepted Solution

Re: Gateway Credentials Not Working

Could we get a login reset, please?

I'm brand new to the forums, so if you need more info, I can provide.

Thanks.

View solution in context
Accepted Solution

Re: Gateway Credentials Not Working

Hello PrimalScreen,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Gateway Credentials Not Working

Hello,

 

My password has changed as well, and I cannot login to my Comcast Gateway.  Please help.

 

Thank you.

View solution in context
Accepted Solution

Re: Gateway Credentials Not Working

Hello Microlab,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Gateway Credentials Not Working

Thank you for resetting the password, but I still cannot login to my SMCD3G-DDR gateway.  Can you point me to where I can find the default username and password?  I have tried a few that I have seen, but none of them seem to work.

 

Thank you in advance.

View solution in context
Accepted Solution

Re: Gateway Credentials Not Working

Ignore my last post; I guess it just needed some refresh time.  Thank you again.

View solution in context
Accepted Solution

Re: Gateway Credentials Not Working

Edit: Problem solved. Sorry for the noise.

View solution in context
Accepted Solution

Re: Gateway Credentials Not Working

Hello Mike,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Colby.     The gateway password has been reset to the default.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello michaelardai,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Thank you! Your PM shows me that the password change page seems to have truncated the last character. The 16 character password became 15. Note that I am using the latest version of Mac OS X Safari. If other people are having this problem, try using the same password, without the last character. I understand how convenient it is to recover the plain text password, but it is also disturbing that the business Internet gateway allows Comcast technicians to recover the plain text password from the device. The last two embedded devices I worked on required passwords to be stored as hashed values instead of plain text.
View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello DarthPhomet,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello,

 

Same situation here - can you please reset my router/gateway password as well?

 

thanks much,

zmansbr

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome xstevens.  The gateway password has been reset to the default.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello djbokka,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

 

P.S.: I hope I've saved you some hair...

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello PDQ,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Alas, I too need password reset. I've been locked out for months. Thought it was me. Based on this thread I believe it was some gotcha that effected a lot of people.

 

-Ed

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome to the forum.    The gateway password has been reset to the default.

 

Thank you

View solution in context
Accepted Solution

Re: Password Reset

Hello John,

 

I need a default password reset on my SMCD3G-CCR. My user set password is unrecognized.

 

Thank you for your help,

 

John

View solution in context
Accepted Solution

Re: Password Reset

Welcome Jkuta.  The password has been reset to the default.  

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

monil9754. Please send me a PM with the  RF  MAC-Address of the device that you need to access.

 

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Please reset mine as well. Thanks

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Robin339.  The gateway password has been reset to the default.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello,

 

Can you reset my gateway password as well?

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome jkittridge.  The gateway password has been reset to the default.

View solution in context
Accepted Solution

please reset gateway pw to default

I can't seem to login to the gateway, can you reset the pw to the default pw?

 

Thanks,

View solution in context
Accepted Solution

Gateway password reset required

by VH

I seem to be locked out of my gateway, any chance someone can reset it?

View solution in context
Accepted Solution

Re: Router/cable password changed on me

please, reset password..

thanks...

View solution in context
Accepted Solution

Re: SMC Gateway login doesn't work anymore

Hi  access to the our SMC Gateway no longer works. 

Please reset the default t username/password.

 

Thanks Tben

View solution in context
Accepted Solution

Re: SMC Gateway login doesn't work anymore

Can't login to my comcast modem with default login info

can it be reset to default pass without defaulting the modem

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Seems to have been a rash of this happening. Glad to know it's not just me. I would appreciate having the password for our gateway reset to default.

 

Thanks in advance. Smiley Happy

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome LIsa. Thanks for the additional info. The gateway has been reset to the defaults.

 

Thank You

View solution in context
Accepted Solution

Reset Gateway Credentials

Could I please get my gateway credentials reset to default.  Thank you.

 

 

Allen

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I also would need the  gateway password reset to the default.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome kilot.  The gateway has been reset to the default.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I also need my password reset to default.
View solution in context
Accepted Solution

Re: Router/cable password changed on me

Can you please reset our password to default? 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello UllerRM,

 

Welcome to the forum.

Password to the IP-Gateway has been set back to default.

Please try to sign in again.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello willpbg,

 

Welcome to the forum.

Password to the IP-Gateway has been set back to default.

Please try to sign in again.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Guess its my turn to ask to be reset....

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello robscott,

 

Welcome to the forum.

Password to the IP-Gateway has been set back to default.

Please try to sign in again.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I havent been able to even login once to mine. This service is not starting out well at all. Can I have my user/pass set to what I was told it was supposed to be?

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome tarpat1.  The gateway username/password has been reset to the defaults.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I'm having the same problem logging in to my modem/router. I tried both my password and the default 'cusadmin/highspeed' and neither works. The biggest problem was that after a power failure it switched the DHCP address of one of my machines, screwing a lot of stuff up.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hi

Anyone know how to reset the password?

I am not able to log in Gateway.

Please let me know...

 

Thanks

Xavier

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Xintriagop.  The gateway username/password has been reset to the default.(cusadmin/highspeed). 

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome aaronw.  Please send me a PM (private message) with the RF Mac address of the gateway and I will have our Tier 2 group investigate the issue.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Can you please reset our password to default?

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello btriplett, password has been reset; please try to sign in again.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Leviarc.  Send me a PM (private message) with the account number and the RF MAC_Address of the gateway and I will have an agent reset it to default.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello Microlab, password has been reset to default.

Please try to log in again.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Thank you, but I still cannot log in to the modem.  We have two modems in our office, both with static IPs, is it possible the wrong one was reset?

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Microlab,

 

That is definately plausible. Please send me your account information and the MAC address from the device that needs reset, so we can have an agent reset it for you.

 

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

I am having the same issue everyone is listing here- I was able to access my Modem and now I can not can it be reset please?

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome Leodog.  The gateway has been reset

View solution in context
Accepted Solution

Re: Admin Password not working-

I would like to have mine changed back default as well, I have no idea where I put the password. 

View solution in context
Accepted Solution

Re: Admin Password not working-

Welcome boodah.  The gateway has been reset to defaults.

 

Thank You

View solution in context
Accepted Solution

Re: Admin Password not working-

Working now, thanks!

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hi,

 

Would I be able to have my gateway password reset as well please?

View solution in context
Accepted Solution

Re: Need to reset username and password on SMCD3G-CCR Router

I am having the same issue - I was able to access my Modem and now I can not can it be reset please?

View solution in context
Accepted Solution

Re: Need to reset username and password on SMCD3G-CCR Router

Welcome Leodog.  The gateway has been reset to the default.

View solution in context
Accepted Solution

Re: Need to reset username and password on SMCD3G-CCR Router

Welcome ccifs.  The gateway username/password has been reset to the default, cusadmin/highspeed.

 

Thank You.

View solution in context
Accepted Solution

Re: Need to reset username and password on SMCD3G-CCR Router

Welcome judahmf.  The gateway has been reset to the default.

 

Thank You

View solution in context
Accepted Solution

Re: Need to reset username and password on SMCD3G-CCR Router

Hi, I'm also locked out of my router. Can you please reset only the user/pass keeping all other settings intact? Thanks!
View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello abilitypc,

 

Welcome to the forum. 

IP Gateway's password has been reset back to default. Please try to sign in again.

 

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello OVC_admin

 

Welcome to the forum.

Password has been reset back to default.

Please try to log in again.

 

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

thank you!!

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hi: We are having the same issue with our default cusadmin login not working on our SMC--requesting reset to default.

 

Thanks, Karl.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello CherryLogistics,

 

Welcome to the forum.

Gateway's password has been set back to default.

Please try to log in again.

 

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Glad to be of assist and once again, welcome to the Comcast Business forum.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcom IgorNed.  The gateway username/password has been reset to the default.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

please reset my router login back to default

 

 

Thank You

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello zystoli,

 

Welcome to the forum.

Password has been reset back to default.

Please try to sign in again.

 

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Could you reset my modem's password too? I cannot login with default password either. Thanks!

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome SGIAdmin.  OUr service support line @ 800-391-3000 can handle the request realtime.   

The gateway username/password has been set to the defaults.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome mikey.  The gateway username/password has been reset to the default.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome JeF4y.  The gateway username/password has been reset to the defaults.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome gracechurch. The gateway username/password has been reset to the defaults.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Welcome dtiEngineer.  The gateway username/password has been set to the default.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Just to be clear, the Login/Pwd is all that I need reset.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

HI FURTHERMORE. The gateway username/password has been set to the default.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello WebLinens,

 

Welcome to the forum.

The gateway username/password has been set to the defaults.

 

Thank You

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Glad to be of assist!

 

If you have any other question or can assist the community, please do so.

We look forward to your presence in the forum.

 

 

Thank you

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

May I have a password reset, please? Thanks in advance.
View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello Comcast_Jon,

 

I am also unable to log into the Comcast Business Gateway with the default password.  Can you reset the password without resetting all the other settings?

 

Also, is there any way to access the the gateway from outside the office?  It seems that every time we have a cable outage we have to reset the modem before we have internet access to the office.  It would be nice to reset it remotely rather than having to drive into the office at 3AM to reset the modem before anyone else gets to the office.

 

Best Regards,

View solution in context
Accepted Solution

Re: Router/cable password changed on me

That solved it.  Much appreciated!

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello Alex,

 

Welcome to the forum.

Certainly I can reset the password for you.

Please send me the following information via private message, so I may assist.

 

1. Your account number

2. The RF MAC address of the IP-Gateway

 

 

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello jhoyle welcome to the forum,

 

Your modem's password has been reset to default. Please let us know if any issues come up.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello Larry,

 

Welcome to the forum.

Community would like to assist but can clarify your issue?

 

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello 007zszmz,

 

Welcome to the forum.

Please send me the following information via pm (private message) and I can reset it for you.

1. Your Name

2. Your Account Number

3. The RF MAC of the IP-Gateway

 

Thank you

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Good to hear kclyde that our team was able to assist you.

 

Technically you can reset the password if you press the button on the back of the IP-Gateway.

But this will reset the unit to "factory" status and removes all custom settings on it, such as port forwarding rules.

If at all possible a manual password reset via a support call (or post on this forum) will be the better option.

 

Thank you for the follow-up!

 

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Sent you PM with requested information.

Please expedite.

Thank you in advance.

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello parrsky

 

Your modem password has been reset back to default. Please let us know if any issues come up.

 

Thank you

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hi. I have the same problem. Could you please reset my modem as well? Thanks

View solution in context
Accepted Solution

Re: Router/cable password changed on me

Hello IronBowKent welcome to the forum,

 

Your modem password has been reset back to default. Please let us know if any issues come up.

 

Thank you

View solution in context
797 REPLIES
Community Manager

Re: Router/cable password changed on me

Hello Klotz,

 

Welcome to the forum.

I've check the status of the SMC IP-Gateway and reverted the customer admin password back to default.

Please power cycle your network and try connecting to the internet, after the test try log into the IPGW.

 

Please tell us of your issue's status, we are here to help 


Thank You

Visitor

Re: Router/cable password changed on me

Thank you, you fixed it!  I am able to log in!  I do not know how the password got changed, but I suspect I must have pressed submit on the wrong screen of the SMC management web ui.

 

At some point I would like to replace this SMC device with an SB6141 and I will watch your http://mydeviceinfo.comcast.net/ for 6141 qualification.

 

Community Manager

Re: Router/cable password changed on me

Glad to be a help.

 

In respect to your interest of SB6141: yes, please continue to check for its qualification within Comcast. 

 

Please continue to post technical support questions and concerns you have in this forum.

 

Thank You

New Member

Re: Router/cable password changed on me

my router's password got changed too, please help.

Community Manager

Re: Router/cable password changed on me

Cherrychum, Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

New Member

Re: Router/cable password changed on me

This happend to me last night too..  and the DNS   that was on there doest work

New Member

Re: Router/cable password changed on me

Can someon help with with this problem   ON my Static Ip address I have the DNS of 68.  and they work just fine   but the DNS that was on the modem  quit working last night   and Lost intenet to all my computer  but not the servers.     So I reset the modem and know I can not login to the modem Not sure what happend   I was able to login just fine before this happend.     I never changed anything.  

Community Manager

Re: Router/cable password changed on me

[ Edited ]

webguy,

 

Welcome to the forum and thank you for posting.

 

I've checked the status of the SMC IP-Gateway and corrected customer admin password back to default.

Please attempt to login.

 

Additionally regarding DNS address of :  ( 75.75.75.75 / 75.75.76.76) it is our national DNS assigned to our IPGWs, as "68" was.

 

Thank You

New Member

Re: Router/cable password changed on me

I was able to login   so  I dont understand about the DNS  why did it do that when I reset the modem and kicked me off of it.      is it ok to use the 68.  DNS 

Community Manager

Re: Router/cable password changed on me

webguy,

 

When our IPGWs are reset, it reaches out to our network for new updates.

 “If” there is one, appropriately our IPGW will receive it causing the PW to revert to default.

 

Regarding “68” DNS: yes, you can use it; however, we are phasing out our old DNS servers (including 68).

In that respect I do recommend using “75”, which is our national DNS servers.

 

Thank You

New Member

Re: Router/cable password changed on me

I m having the same prob too. cannot acess smc. can it b reset pls. 

 

 

thanx

Community Manager

Re: Router/cable password changed on me

Rmtl, 

 Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

New Member

Re: Router/cable password changed on me

Last night my gateway was reset. I'm guessing it was a FW update.  At any rate, my password has been reset, but NOT to the default login that I used originally or to the one in the Business Class manual.  I can't log in.

Visitor

Re: Router/cable password changed on me

[ Edited ]

I seem to be affected by this same problem, I suddenly can't login to my SMC Gateway any more. I urgently need to access it, can you reset my gateway's username/password as well? Thanks!

 

-rajak

Community Manager

Re: Router/cable password changed on me

JSeeley150,

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

Community Manager

Re: Router/cable password changed on me

Rajak

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if you need further assistance with this.

 

Thank you

New Member

Re: Router/cable password changed on me

Comcast_John, my SMCD3G router's cusadmin password is no longer working so I can't manage its MAC list. Would you reset it for my account also?

Thanks much

Community Manager

Re: Router/cable password changed on me

MHSbusiness,

 

Welcome to the forum.

 

Certainly, IPGW's cusadmin password has been reset back to default.

Please try log in again.

 

 

Thank You

New Member

Re: Router/cable password changed on me

+1 on the SMC password being changed. Could you please execute a reset for me as well?

 

Thanks

Community Manager

Re: Router/cable password changed on me

Rick_G, Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member

Re: Router/cable password changed on me

Hi, just found this thread and hope it is the answer.  Cannot login to my gateway and the references to resetting to default don't help.  We have no documentation with this device so I have no idea what the default was!  I have a password scribbled on the install order but no user id.  The gateway of 10.1.10.1 brings up the signin screen but I'm stopped there.  Can you help?

Community Manager

Re: Router/cable password changed on me

Hello mspinar,

 

Welcome to the forum.

 

To your inquiry of the default password to SMC - IPGWTY.

 

I've have just sent it to you via PM.

 

 

 

Thank You

New Member

Re: Router/cable password changed on me

PM?? Is that Portal Mail ...what?

Community Manager

Re: Router/cable password changed on me

mspinar,

 

I do apologize for the acronym. PM stands for Private Message.

 

 

 

 

Thank You

New Member

Re: Router/cable password changed on me

This has happened to ours as well.

 

Can we please also get a router password reset?

Community Manager

Re: Router/cable password changed on me

RedFin_Network,  

 Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member

Re: Router/cable password changed on me

I don't why I can't login to my modem, please help me to reset it.

Community Manager

Re: Router/cable password changed on me

Hello sfcac,

 

Welcome to the forum.

 

Certainly, as per request IPGW's password has been reset to its default.

 

 

 

 

Thank You

New Member

Re: Router/cable password changed on me

Hi Comcast_Jon,

Our gateway reset last night, and this morning we were unable to login to administrate it. Can we also get our gateway reset?

 

Thanks in advance!

Community Manager

Re: Router/cable password changed on me

Hello akrieger,

 

Welcome to the forum.

 

Certainly, as per request IPGW's password has been reset to its default.

 

 

 

 

Thank You

New Member

Re: Router/cable password changed on me

Jon,

 

Can you reset mine back to the default as well?

 

Thank-you.

 

Bryan

Community Manager

Re: Router/cable password changed on me

Bryanb426,  Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

Community Manager

Re: Router/cable password changed on me

Bryanb426,  Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member

Thank-you John!

[ Edited ]

Much appreciated.  Have a great weekend.

BB

 

Community Manager

Re: Thank-you John!

Glad to help.  

mwl
New Member

Re: Thank-you John!

Hi John,  My gateway was reset during an outage and I can no longer access it.  Can you please reset it?

Community Manager

Re: Thank-you John!

MWL,

Welcome to the Business Forum.  The password for the SMC gateway has been reset the the default password.  Let us know if we can be of further assistance.

 

Thank you

New Member

Re: Thank-you John!

[ Edited ]

John,

 

Can you reset mine back to the default as well?

 

Thank-you.

 

Kevin

Community Manager

Re: Thank-you John!

Hello Kevin,

 

Welcome to the forum.

 

Certainly, IPGW's cusadmin password has been reset back to default.

Please try log in again. 

 

 

 

Thank You

New Member

Re: Router/cable password changed on me

Hi, that last update seemed to reset our password.  Could you set it back to what it was before?

Thanks

|-<Smiley Happy

 

Community Manager

Re: Router/cable password changed on me

Hello prophead,

 

Welcome to the forum.

 

Password has been reset back to default, please try to login again.

 

 

 

Thank You

New Member

Re: Router/cable password changed on me

Hey, yeah same issue. Reset me also

 

Thanks

Community Manager

Re: Router/cable password changed on me

Hello fried,

 

Welcome to the forum.

 

Comcast's IPGW password has been reset to default.

 

 

 

Thank You

 

New Member