08-04-2012 11:17 PM
I changed the password on my router after installation. I was able to log in previously, but today I messed up typing my password several times and it appeared I had locked the cusadmin account. I did a factory reset on the router. Now when I attempt to log in with the original factory password, I get a message saying "Access Deny". Using my previous password gives an error saying the password is incorrect.
I think the password has been reset back to the factory password, but the cusadmin account seems to be locked. Can it be unlocked, or reset somehow? Is this something I can do myself, or does Comcast have to do it? I can see no way to fix it in he SMCD3G-CCR manual.
Solved! Go to Solution.
04-13-2013 05:26 PM
HI DavidHarris. The gateway username gateway username/password has been set to the default. (Also, when logging in, do not use HTTPS with the LAN IP. Kudos to Community member <mbrannig> for the tip).. Let us know if you are still unable to access the gateway.
10-09-2013 05:50 AM - edited 10-09-2013 05:55 AM
I did not reset my SMC modem/router, but I did change the admin password. It accepted my password change; but when I tried to log in again using the new password, it consistently told me that the password was incorrect. The default password now does not work either.
So, first, I would like my password to be reset as well.
Second, is there a particular reason why it would accept my password change but later reject the same password for login? I used a password generator to create a 20-character long password consisting of numbers, letters (both upper- and lower-case), hyphens, and underscores. I first saved the password in my password manager; then copy-and-pasted it into the SMC's browser UI. So I should not have mis-typed anything.
Finally, where can I download the Comcast IP Gateway user guide for the SMC?
10-09-2013 02:30 PM
Welcome CasualReader. The gateway username/password has been reset to the default.
There should not be any issues with including special characters in the password, however a space anywhere in the string is considered a character..