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New Member
zymurgyboy
Posts: 1
Registered: ‎08-04-2012
Accepted Solution

Reset SMCD3G-CCR, but now cannot log in

 

Hi,

 

I changed the password on my router after installation.  I was able to log in previously, but today I messed up typing my password several times and it appeared I had locked the cusadmin account.  I did a factory reset on the router.  Now when I attempt to log in with the original factory password, I get a message saying "Access Deny".  Using my previous password gives an error saying the password is incorrect.

 

   

 

I think the password has been reset back to the factory password, but the cusadmin account seems to be locked.  Can it be unlocked, or reset somehow?  Is this something I can do myself, or does Comcast have to do it?  I can see no way to fix it in he SMCD3G-CCR manual.

 

Thanks,

 

 

 

Community Manager
Comcast_Jon
Posts: 985
Registered: ‎05-04-2012

Re: Reset SMCD3G-CCR, but now cannot log in

Hello zymurgyboy,

 

Welcome to the forum.

I have reset the Comcast IPGW's password to default, please try to log in again.

 

 

Thank You

New Member
DavidHarris
Posts: 1
Registered: ‎04-12-2013

Re: Reset SMCD3G-CCR, but now cannot log in

Hi i am having the same problem with my cd3g

Community Manager
Comcast_John
Posts: 1,323
Registered: ‎05-04-2012

Re: Reset SMCD3G-CCR, but now cannot log in

HI DavidHarris.  The gateway username gateway username/password has been set to the default. (Also, when logging in, do not use HTTPS with the LAN IP. Kudos to Community member <mbrannig> for the tip)..  Let us know if you are still unable to access the gateway.

 

Thank you

 

 

New Member
CasualReader
Posts: 1
Registered: ‎10-09-2013

Re: Reset SMCD3G-CCR, but now cannot log in

[ Edited ]

Hi,

 

I did not reset my SMC modem/router, but I did change the admin password.  It accepted my password change; but when I tried to log in again using the new password, it consistently told me that the password was incorrect.  The default password now does not work either.

 

So, first, I would like my password to be reset as well.

 

Second, is there a particular reason why it would accept my password change but later reject the same password for login?  I used a password generator to create a 20-character long password consisting of numbers, letters (both upper- and lower-case), hyphens, and underscores.  I first saved the password in my password manager; then copy-and-pasted it into the SMC's browser UI.  So I should not have mis-typed anything.

 

Finally, where can I download the Comcast IP Gateway user guide for the SMC?

 

Thanks.

 

Community Manager
Comcast_John
Posts: 1,323
Registered: ‎05-04-2012

Re: Reset SMCD3G-CCR, but now cannot log in

Welcome CasualReader.  The gateway username/password has been reset to the default.  

There should not be any issues with including special characters in the password, however a space anywhere in the string is considered a character..

 

Thank You