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Need help with Sharepoint - doesn't match the help screens

PaulaDigby
Visitor

Need help with Sharepoint - doesn't match the help screens

Sometimes when I use Sharepoint it allows me to upload multiple files at once into the various libraries I've created. Other times it does not. Today I need to upload multiple files and cannot using various browsers and even various computers!

The help text does not match what I am seeing.

For instance, 'help' tells me to open the library; and On the Actions menu choose Open with Windows Explorer.

but there is not that option on the actions menu.

 

How do I find help (preferably LIVE help)?

2 REPLIES
Community Manager
Community Manager

Re: Need help with Sharepoint - doesn't match the help screens

Welcome Paula Digby.  Our Business Support line @ 1-800-391-3000 is available 7X24.  We will engage the Regional Support Center to investigate this issue.

 

Thank You

PaulaDigby
Visitor

Re: Need help with Sharepoint - doesn't match the help screens

That number tells me to call Microsoft for support. Microsoft tells me Comcast is supposed to support this item.

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